BMW of Towson

Great car buying experience I have bought many cars over the years from different dealerships and BMW of Towson has been my best experience from start to finish. Tyler's biggest I have bought many cars over the years from different dealerships and BMW of Towson has been my best experience from start to finish. Tyler's biggest concern was making sure I picked the right car for me. It was clear that he absolutely loves the product he sells and seemed genuinely excited to discuss any and all models I was interested in. I was able to take my time to look at different cars, drive them, and think about my options. He was easy to contact if I had any questions. And he never pressured me to continue to deal until I was ready to commit. Everyone I met at the dealership was friendly and professional. I drove off very satisfied. More

The best car sales experience I have ever had This was my eleventh car buying experience and by far the best! Tyler worked so hard to get me exactly what I loved and could afford. His communicati This was my eleventh car buying experience and by far the best! Tyler worked so hard to get me exactly what I loved and could afford. His communication skills were top notch! I highly recommend him. More

Easy Fast and Accurate Great service. Kept me informed at every step of the way and when I arrived to pick up my car there was no wait at all. It was as if everyone was wa Great service. Kept me informed at every step of the way and when I arrived to pick up my car there was no wait at all. It was as if everyone was waiting for me. The experience has been the easiest part of my day and the most enjoyable. More

Very great experience Bryon was nice to work with and is very professional. He answered all questions and made our day so easy when we bought our bmw Bryon was nice to work with and is very professional. He answered all questions and made our day so easy when we bought our bmw More

Blake is awesome! He is very professional and personable. He helped to make the experience a great one. I had an overall great experience at this dealership. He is very professional and personable. He helped to make the experience a great one. I had an overall great experience at this dealership. More

Car Purchase My sales associate Blake Brown was very friendly, helpful and professional. My car buying experience was the best I’ve ever had. I definitely recommen My sales associate Blake Brown was very friendly, helpful and professional. My car buying experience was the best I’ve ever had. I definitely recommend buying from BMW of Towson and see my good friend Blake. More

BMW M5 Comp 2019 Great experience overall at the dealership. Good team. David Hess was excellent, Matt and Ian were also very helpful. Great facility- and customer ser Great experience overall at the dealership. Good team. David Hess was excellent, Matt and Ian were also very helpful. Great facility- and customer service . Awesome for M car buying. More

Helpful. No pressure. Will deal if you know your numbers. Title says it all. Research over several weeks. Talked to other dealers but started and finished here. Sales person Blake was consistent with followup Title says it all. Research over several weeks. Talked to other dealers but started and finished here. Sales person Blake was consistent with followups. The end. More

BMW 540 XI Byron did and excellent job with selling me my car did all the little things I needed done was very professional and made me feel very comfortable wit Byron did and excellent job with selling me my car did all the little things I needed done was very professional and made me feel very comfortable with my visit. More

Rude, terrible service. Avoid at all costs. I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We brought our vehicle in for a service recall on the airbag (so, clearly not a minor issue) on a Wednesday and by Saturday STILL had not heard any update. We were told that this service department did not take appointments (lie) and that we would have the car back before Monday (lie). No service, no loaner, no communication. After being jerked around for days, we finally came in Saturday to pick our car up to take it elsewhere because it was clear no work was going to be done. The service manager, Richard Strickland, was incredibly rude and strangely self-entitled for a man that runs a terrible service department - he said he wasn't surprised no one got back to us in FOUR days. After we left with our car, he sent us an email indicating the service had been completed when it clearly had not (so, lie number three in almost as many days), and there is no way we would trust that it was done appropriately even if he somehow managed to do so before we drove off the lot. Avoid this place at all costs if you value any sort of competency or a manager that actually knows what he's doing. More