BMW of Towson

Great experience Bill was very responsive and helpful throughout the process, the dealership has a robust inventory for us to choose the new car from. Even though we h Bill was very responsive and helpful throughout the process, the dealership has a robust inventory for us to choose the new car from. Even though we had some paper work to sort through, it was easy and enjoyable thanks to Bill's help. More

Great Service BMW of Towson were very accommodating and helpful. Wesley is easy to talk to and straightforward and John was very responsive to my inquiries and wor BMW of Towson were very accommodating and helpful. Wesley is easy to talk to and straightforward and John was very responsive to my inquiries and worked with me so that I felt I got a great deal on my car. More

Great Sales Experience I just completed a purchase for a new 2018 BMW 340i xDrive at BMW of Towson. The sales experience could not have gone any better. The BMW salesperso I just completed a purchase for a new 2018 BMW 340i xDrive at BMW of Towson. The sales experience could not have gone any better. The BMW salesperson, Mr. Christian McClure, was highly knowledgeable and extremely helpful. He worked very hard to get me the best price on the vehicle, which entailed no surprises when the transaction finally took place. This vehicle purchase was by far the most pleasant I’ve experienced. I had a previous BMW vehicle that I had serviced at BMW of Towson’s sister dealership, BMW of Bel Air. Their service is top notch, and I am looking forward to having the 340i maintained by a highly competent and professional organization. More

No regrets Nice place to buy your cars, they treat you like one of their own(family). Wesley is the man, softspoken and listens to everything you have to say. Tr Nice place to buy your cars, they treat you like one of their own(family). Wesley is the man, softspoken and listens to everything you have to say. Try him if you doubt me. More

No Hitches From Afar My Grande Coupe (428i) purchase was accomplished 1,700 miles from your dealership without any problems. My vehicle was transported cross country and My Grande Coupe (428i) purchase was accomplished 1,700 miles from your dealership without any problems. My vehicle was transported cross country and was delivered three days early. Your employees went above and beyond their positions to ensure a smooth purchase. More

Great Experience and Service! Wesley was made the car buying experience fun and enjoyable! I am so happy with my purchase and look forward to our continued relationship. Highly rec Wesley was made the car buying experience fun and enjoyable! I am so happy with my purchase and look forward to our continued relationship. Highly recommend BMW of Towson and especially this sales rep. Thanks again for everything! More

Couldn't be happier Dealing with BMW of Towson was a great experience. Christian McClure made the entire process so easy for us and my 87 year old dad. Dad had been loo Dealing with BMW of Towson was a great experience. Christian McClure made the entire process so easy for us and my 87 year old dad. Dad had been looking around for a used BMW with low mileage and he found the perfect car there in Towson. Everyone we interacted with at the dealership was pleasant and so accommodating. We couldn't be happier. Thank you Christian. More

Incomplete routine service I bought my car new and had a great car buying experience at the dealership. I also bought the service package, which I was told would cover all routi I bought my car new and had a great car buying experience at the dealership. I also bought the service package, which I was told would cover all routine maintenance expect for new tires when they were needed. I took my car in for routine service at ALL recommended intervals and I was under the impression that all recommended services were being completed. I was wrong. At about 30k miles I noticed that the front tires were wearing MUCH more than the rear, so at my 30k service appt, I asked when the tires were last rotated. I was told that the tires had NEVER been rotated, this was despite the fact that the car had been taken in for service at ALL recommended intervals. I was told that I had never REQUESTED a tire rotation, and this was not part of my service package, so it was never done. I was floored, I thought that the tires were being rotated at the routine service visits per the manufacturers recommendations (Kudos to the Nissan dealership where I made my prior new car purchase. They have never failed to rotate my tires at recommended intervals, and they did it for free). Never at one appt for routine service at BMW Towson, was I told that the tire rotation was recommended, but not included in my service package, and offered this service for a fee. I never turned down a tire rotation, it was literally never brought up by the service center until I inquired about the uneven tire wear. At that point, the tires were so unevenly worn that they needed to be replaced. The lack of tire rotation diminished the life of the tires, impacted performance of the car, and created a safety hazard. I feel like this is a scam, it is more profitable for the dealership to replace your tires more frequently than to perform the recommended tire maintenance. It also begs the question-- what other manufacturer recommended services are NOT being performed when I take my car in for routine service because I don't know I need to specifically request them by name. Very disappointing More

Easy, Fast, Excellent Experience with BMW of Towson I came in at the very start of my search looking at a new 2018 X3. My wife and I were warmly greeted by Wesley Bishop who showed us both the X3 and th I came in at the very start of my search looking at a new 2018 X3. My wife and I were warmly greeted by Wesley Bishop who showed us both the X3 and the 328i. As we were at the start of our search, we did not test drive anything and were not 'pressed' into making any decisions or determinations. We can back a week or two later to test drive the X3. Wesley again was happy to assist, and did not pressure us into making any decisions that day. He went through the pricing structure with us, both for purchase and lease and gave us the information we would need to make a decision. Ultimately, while looking around the BMW of Towson website, I noticed a used 328i with low miles that I wanted to look at. Again, quick and easy, was able to setup a test drive of that car. Afterwards we went in to talk pricing and BMW of Towson was able to work with me on the price to both of our satisfactions. The deal was done in under 20 minutes. When I returned to sign the paperwork 2 days later, they had detailed the car and had it in the showroom garage ready for me with a full tank of gas. The transaction again required 15-20 minutes with John Kim, who was also a pleasure to deal with, and I was out the door with my new car. Overall impression of the dealership was fantastic. It's clean and everyone I interacted with was pleasant. Special recognition to Wesley Bishop who was incredibly easy to deal with and got me what I consider to be a great deal on a great car. Thanks! More