BMW of Towson

Excellent experience First BMW. Car buying can be unpleasant with pressure sales, supposed deadlines for a price, pressure to buy add-ons and protection packages. None o First BMW. Car buying can be unpleasant with pressure sales, supposed deadlines for a price, pressure to buy add-ons and protection packages. None of that at Towson BMW. Jose was attentive, helpful and very knowledgeable of the cars and took lots of time to train me on the technology. More

Don't waste your time and money Walked in to get better price on 2016 X5 as I was told by the girl who called me asking me to come in. I walked In was told to wait for Sales manager Walked in to get better price on 2016 X5 as I was told by the girl who called me asking me to come in. I walked In was told to wait for Sales manager Josh. I was told he would know why I was there but he had no clue and was condescending. I had already ordered my X5 from Northwest and was getting a great deal but was told they would match or do better at Towson and boy was I wrong!! They tried to sell me a car $150 more a month than what I was getting at another dealer. These people wasted my valuable time and tried a bait and switch. If you're someone who wants to get ripped off go here. I'm glad I made my purchase at Northwest bmw where they have honest employees. More

outstanding service Steve did a fantastic job of fulfilling even exceeding my expectations. I went in because I had a brake light out and Steve noticed that I was due som Steve did a fantastic job of fulfilling even exceeding my expectations. I went in because I had a brake light out and Steve noticed that I was due some additional services under warranty. I was provided a temporary service vehicle similar to the vehicle I drive. When I picked it up Bill Kasper the sales person came by and it was like a family gathering. More

Richard is condescending and downright rude. I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had to do with programmed settings on my side view mirrors. The service coordinators Tom & Derrick were great- professional and pleasant. The service manager Richard should not deal with customers. He shrugged his shoulders a lot, and told my it was purely coincidental that the motor to my side mirrors must have broke the night I picked my car up from getting $1500 of service. I also pointed out that during my appointment the technician told me I needed shocks and discovered an oil leak, but never mentioned the malfunction of the side mirror motor… RIchard said it "happens all the time, he sees it all the time" and shrugged me off. To replace it would be another $1,038. I found it highly suspect that I never had this problem before, and have a hard time believing the irony of the timing. Richard was not polite, understanding or even sympathetic that I had just had my car serviced. The rest of the people were very nice but Richard should stay in a warehouse alone with a computer because he does not have interpersonal skills to interact politely with customers. Derrick & Tom were great, its too bad their service manager is awful. More

Nic Brown experienced saleman Nic Brown was a great help with the purchase of my vehicle. He was very knowledgeable about my BMW 2013 M3. He spent a lot of extra time with the te Nic Brown was a great help with the purchase of my vehicle. He was very knowledgeable about my BMW 2013 M3. He spent a lot of extra time with the test drive and explaining all the features. When I returned to pick up the vehicle, while finishing up the paperwork, he spent time showing my son the new 228i. I would recommend Nic to anyone interested in purchasing a new or used BMW. Thank you. More

Red Carpet We titled this experience as the "red carpet" experience. we arrived at the BMW of Towson dealership one afternoon on a Saturday, and to my surprise We titled this experience as the "red carpet" experience. we arrived at the BMW of Towson dealership one afternoon on a Saturday, and to my surprise we were greeted by the Manager, Jim asking if we had been helped, well from that moment on, the overall experience was astounding. From our sales person Andrew who made our overall experience incredible, with his knowledge and expertise, to the finalization of us purchasing the x428i x drive, was a "red carpet" experience. Thank You from Donald and Diana. More

Great experience buying a 320ix We purchased a 320 ix this weekend and our experience was fantastic from start to finish .We dealt with Nick and Bo and they were fantastic!We finishe We purchased a 320 ix this weekend and our experience was fantastic from start to finish .We dealt with Nick and Bo and they were fantastic!We finished in just over 2 hours-start to finish! More

Customer service, the way it's meant to be! While on a recent weekend road trip to western Virginia we found ourselves in need of a replacement flat tire (Run Flat). Most dealer locations were While on a recent weekend road trip to western Virginia we found ourselves in need of a replacement flat tire (Run Flat). Most dealer locations were either closed or lacked the stock needed. Towson BMW was nearly 150 miles from our location, Derrick Edwards assured us they had the tire and would remain open to service our need. Arriving just 20 minutes from the scheduled close, Mr. Edwards had our X5 in the shop within minutes of our arrival. He took the time to show us around the showroom and settle into the waiting area. 40 minutes later we were on our way. Derrick Edwards exemplifies the term "service". While our vehicle needs were minor in scope, Derrick professionally treated us with every courtesy, making us feel as thought the transaction was as important as buying a new car. Well done. More

Great buying experience Yesterday my husband and I stopped at BMW of Towson to review models and possibly make a purchase. Nic Brown spent several hours with us reviewing di Yesterday my husband and I stopped at BMW of Towson to review models and possibly make a purchase. Nic Brown spent several hours with us reviewing different models and buying options. He is extremely knowledgeable on all BMW models and was very patient while I tried to make up my mind on the best model. I would highly recommend BMW of Towson if you are in the market for a BMW! More

Excellent Customer Service My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland , Service Manager, politely greeted me as I made my way to the waiting room. My car was finished expediently. Overall experience excellent. Thank you More