BMW of Towson

Buying a car can be a very stressful experience. Many worries race through your mind, 1) am I getting a good deal on my purchase 2) am I getting a good deal on my trade-in, 3) can I afford this car. At worries race through your mind, 1) am I getting a good deal on my purchase 2) am I getting a good deal on my trade-in, 3) can I afford this car. At BMW of Towson, all worries were addressed and erased. Their sales team was extremely courteous and made you feel comfortable with your purchase after showing you sales comparables. The sales team was also so professional and pleasant to deal with. Some other dealerships make you feel so uncomfortable because they are so focussed on closing a deal. BMW of Towson was great to deal with! More

My wife and I had been looking at the X5 for about two months before seeing one that we liked. We had based our choices off of reviews of the chassis and engine options. When we arrived at the dealership, months before seeing one that we liked. We had based our choices off of reviews of the chassis and engine options. When we arrived at the dealership, we found that the vehicle we were looking at was lacking some of the options we wanted. Nic spent the entire afternoon with us (actually 12:00 to 6:30). He was friendly and patient during our many questions and multiple test drives. We ended up purchasing a diesel model, which is what we really wanted from the beginning(but were afraid to look). The price was slightly higher than ones we had found online, but there was comfort in being able to test drive and look the vehicle over. We will definitely return when it is time for our next BMW. More

iT WAS REALLY A GREAT EXPERIENCE BUYING A CAR AT BMW OF TOWSON. MY SON AND I ENJOYED MAKING BUSINESS WITH ALL THE EMPLOYEES WE TALKED TO. ALL OF THEM WERE VERY FRIENDLY AND ALWAYS WITH A SMILE ON THEIR FAC TOWSON. MY SON AND I ENJOYED MAKING BUSINESS WITH ALL THE EMPLOYEES WE TALKED TO. ALL OF THEM WERE VERY FRIENDLY AND ALWAYS WITH A SMILE ON THEIR FACE, SPECIALLY NIC BROWN WHO WAS OUR DEALER ADVISOR. NIC YOU REALLY DID AN OUTSTANDING JOB!!! THANKS, WE APPRECIATE ALL YOUR ATTENTION EVEN COMING TO THE DEALER ON YOUR DAY OFF, YOU ARE THE BEST!!! More

I took my 2008 BMW 328xi to BMW of Towson on August 31, 2013 because I my car would not go in reverse. After the service department checked it, it was found that the proble August 31, 2013 because I my car would not go in reverse. After the service department checked it, it was found that the problem was a transmission gear selector valve that had broken. Only 69, 000 miles and one payment left and this happens? BMW of Towson charged me $1,011 dollars for the repair. They held my car for ransom for 8 days until I came up with the money to pay the bill. Do not deal with this dealership period! They are criminals! More

I recently bought a new BMW X3 28i from Jose Vieima, a car salesman, at BMW of Towson. My experience was wonderful. I first started my search by using the internet. I was working with Russell BMW and BMW car salesman, at BMW of Towson. My experience was wonderful. I first started my search by using the internet. I was working with Russell BMW and BMW of Towson at the same time. I had many questions and I was not certain on the specific type of BMW that I would purchase. Jose got back to me immediately on all accounts so that I could move forward with my purchase. By the time I was ready to purchase my new BMW, I had all questions answered and was able to come to Jose's office ready to purchase my new car. The contract figures remained consistent throughout the buying process with no suprises. Jose was personable, not pushy, appeared sincere and honest. He had a genuine passion for the BMW as I do and I enjoyed his enthusiasm when talking about the car. His knowledge of the workings of the car were incredible. Jose played a significant role in my buying the car at Towson BMW and not Russell. I truly feel that I can depend on Jose, in the future, if questions arise concerning anything dealing with my new BMW. Thank you, Sincerely, Kathleen Breymaier More

I read on other reviews that Nic Brown is a pro, and I found that to be true in my purchase of a 2012 328i. Nic and I exchanged a few emails regarding the car, and made an appointment at a time convenien found that to be true in my purchase of a 2012 328i. Nic and I exchanged a few emails regarding the car, and made an appointment at a time convenient for me to meet. He was there and ready when I arrived - and spent a substantial amount of time with my wife and I going over the car, and attempting to make an obscure Technical Package feature work. After updating the software and doing a good amount of research, we were able to make it work - this involved a couple of hours of Nic's time and he still did not have assurance that I was going to buy the car! When it came time to negotiate, I told Nic I just wanted to pay fair market price - and he agreed. By the time we'd broken down the price using Kelly Blue Book, I realized I would be paying $1-2k less than KBB, plus Nic agreed to have some minor scuffs and a ding repaired! I got a great deal, a smooth no hassle transaction, and had a great experience! I highly recommend Nic, as well as Dave (finance) and the rest of the team at Towson BMW. More

Jose Vielma was very friendly and answered all my questions very well. He is a great sales man and I would recommend him to anyone. I had a great overall car buying experience and I'm very happy with questions very well. He is a great sales man and I would recommend him to anyone. I had a great overall car buying experience and I'm very happy with my car. More

Nic went the extra mile to accommodate my schedule. Everyone I dealt with was very knowledgeable and confident in the BMW brand. I'm looking forward to having my X3 serviced here. Everyone I dealt with was very knowledgeable and confident in the BMW brand. I'm looking forward to having my X3 serviced here. More

My wife is a disable military vet who was about to buy her first (used) BWM from Towson. I negotiated a fair price with the salesman before attempting to put a 5k deposit to hold the car till the weekend. her first (used) BWM from Towson. I negotiated a fair price with the salesman before attempting to put a 5k deposit to hold the car till the weekend. The Manager Bo Brand said the dealerships policy is to NEVER take deposits on used cars. Three days later we arrive at the dealership with USAA check in-hand only to be told that someone put a deposit on the car the night before and would be back in today to close the deal. When asked about the policy, Bo Brand told us he determines who he accepts deposits from, sorry. The then told us to pick something else or leave but the car we wanted is off the market, sorry. We even called the dealership before making the hour commute from DC and were told that the car is available. It wasn't until we got to the lot then suddenly the car is off the market to us. These guys are in the business to make money so for the life of me I can’t figure out why they would not hold or sell us the vehicle. I don’t want to speculate but it was clear that some sort of unethical behavior was at play here. Complained but upper management did nothing. If possible, take your business elsewhere. These guys are a part of Priority One Automotive Group which owns the Towson , Rockville, and Bel Air BMW dealerships, so stay aware if possible. The Passport BMW dealership was so appalled and disgusted by the treatment they had my wife “build” (on the computer) a new car and charged us the price that we were going to pay for the used car from Towson. Now that’s a class act. More

I received the most appalling service from BMW of Towson. After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for 30 minutes before anyone came over to greet me or to tell me they were busy and it would be a few minutes. Finally, 45 minutes later, I received help from a service manager who took me over to the waiting area so my car could be looked at. Over two hours later a diagnosis was made and I agreed to have it fixed. I was told it would only take an hour. However, 30 minutes later the service manager came back over and told me they did not have the part I needed in stock and they would have to order it. I would have to bring my car back on Tuesday morning and leave it to be fixed which I agreed to do after I was assured they would have a loaner for me and I could quickly drop my car for service and take the loaner. Tuesday morning I arrived to drop my car off for service only to be told I would have to wait in line to fill out paperwork for the loaner vehicle even though my service ticket was already written up. After waiting 15 minutes and making it clear I had to head to a meeting and could no longer wait, a nice woman in front of me offered to let me have her place since I was in a rush only to have the gentleman behind the loaner counter tell her I would have to wait because there were several other people still in front of me. (And then he laughed.) At this point I walked back over to the service manger, Derrick, that helped me in the first place and told him I would be leaving and not getting service at this dealership due to the deplorable customer service I had received and despite trying to spend $900 to repair my car at that location they did not seemed pressed for my business. As a BMW owner that has actually never stepped onto a BMW lot before this experience (purchased my car at another dealership,) I am appalled that they would treat a possible future customer (or any customer) in such a terrible manner. The service was so bad I am contemplating never buying a BMW again which is a same because I planned on leasing a new one within the next year. More