BMW of Towson

Just awesome service. Mike and Jim are great. Got a great price and better service, will definitely come back for my next BMW. Best service out of all the BMW dealerships in the Maryland area. price and better service, will definitely come back for my next BMW. Best service out of all the BMW dealerships in the Maryland area. More

I had visited BMW of Towson twice before I decided to move forward with the purchase of my new 2014 BMW X5. Nic Brown was the was the client advisor that helped me initially. He was very friendly and kno move forward with the purchase of my new 2014 BMW X5. Nic Brown was the was the client advisor that helped me initially. He was very friendly and knowledgeable. He helped me navigate the different options and models that BMW offers. initially, I had been debating between an X5 and X6. He was very patient with me and was not pushy. Eventually I settled on the new X5. Dave Burke, from finance, helped me then with the financial paperwork. It was a good experience overall. Only negative comment I had was the fact that I had ordered an entertainment system with my vehicle just to fid after delivery that it did not come with a head sets and I had to buy those separately. Very disappointing. More

The client sale rep made the process pain less and uneventful. No drama! Very courteous and took his time explaining the buying process and also the features on the car. uneventful. No drama! Very courteous and took his time explaining the buying process and also the features on the car. More

Nothing but a great adventure! Great Deal! Quick Internet repsonce and willingness to sell at great discounts. The Finance Dept is top Notch! Thank you! Internet repsonce and willingness to sell at great discounts. The Finance Dept is top Notch! Thank you! More

Our new car arrived at the dealership on Monday and we took delivery the next day at 930am. The car was beautiful and ready for us. We needed to complete some standard paperwork and Nic, our Client Advi took delivery the next day at 930am. The car was beautiful and ready for us. We needed to complete some standard paperwork and Nic, our Client Advisor, was very efficient. He also 'taught' us about the features of the new car. While we were with Nic, the finance department completed their paperwork so our time was not wasted waiting. Everyone at the dealership was very nice, friendly and accommodating throughout the entire car buying process (from sale to delivery). More

My wife and I had been reviewing BMW 328i x drives on the internet and had a general idea of what a low mileage 2013 model would cost. We had been contemplating a private purchase for some time and just had internet and had a general idea of what a low mileage 2013 model would cost. We had been contemplating a private purchase for some time and just hadn't found the right combination of features to make a purchase. On a whim, one Sunday afternoon, we drove to the Towson BMW dealership and found the car we wanted on the lot at a price considerably more than we wanted to spend. Two weeks later, I called the dealership and got Nic Brown as my "client adviser". I explained to Nic what we wanted to do. We had never even sat in a BMW, and we basically knew very little about the brand. He scheduled us for an appointment shortly after my call, and we were professionally and pleasantly greeted at the door. Nic spent quite a bit of time reviewing the brand, various models, pricing structure, etc. After a short time, we had become very familiar with the model. When we got in the car for the test drive, we realized the vehicle had been part of the loaner fleet at the dealership. Any concerns we had over the integrity of the vehicle were quickly dashed after the test drive and experiencing the performance of the vehicle, first hand. In addition, we were impressed with the professionalism and knowledge of our adviser, Nic. He was never pushy and never seemed to be getting impatient with us; he took the time to give us a thorough tour of the facility, service department, parts area, etc. He introduced us to the service advisers and managers. He went out of his way to make us feel comfortable at the dealership. Also, Nic spent time with us reviewing the features of our vehicle and its extensive technology. He even took the time to load our phone address books into the database. I must admit, we felt much more comfortable with the sizable investment after realizing the advancements in safety and technology combined with the level of service we would receive. This vehicle comes with a maintenance program, so they know you will be back for service if you are in the Baltimore area . I would definitely recommend this dealership to my friends and advise them to see Nic. More

Buying a car can be a very stressful experience. Many worries race through your mind, 1) am I getting a good deal on my purchase 2) am I getting a good deal on my trade-in, 3) can I afford this car. At worries race through your mind, 1) am I getting a good deal on my purchase 2) am I getting a good deal on my trade-in, 3) can I afford this car. At BMW of Towson, all worries were addressed and erased. Their sales team was extremely courteous and made you feel comfortable with your purchase after showing you sales comparables. The sales team was also so professional and pleasant to deal with. Some other dealerships make you feel so uncomfortable because they are so focussed on closing a deal. BMW of Towson was great to deal with! More

My wife and I had been looking at the X5 for about two months before seeing one that we liked. We had based our choices off of reviews of the chassis and engine options. When we arrived at the dealership, months before seeing one that we liked. We had based our choices off of reviews of the chassis and engine options. When we arrived at the dealership, we found that the vehicle we were looking at was lacking some of the options we wanted. Nic spent the entire afternoon with us (actually 12:00 to 6:30). He was friendly and patient during our many questions and multiple test drives. We ended up purchasing a diesel model, which is what we really wanted from the beginning(but were afraid to look). The price was slightly higher than ones we had found online, but there was comfort in being able to test drive and look the vehicle over. We will definitely return when it is time for our next BMW. More

iT WAS REALLY A GREAT EXPERIENCE BUYING A CAR AT BMW OF TOWSON. MY SON AND I ENJOYED MAKING BUSINESS WITH ALL THE EMPLOYEES WE TALKED TO. ALL OF THEM WERE VERY FRIENDLY AND ALWAYS WITH A SMILE ON THEIR FAC TOWSON. MY SON AND I ENJOYED MAKING BUSINESS WITH ALL THE EMPLOYEES WE TALKED TO. ALL OF THEM WERE VERY FRIENDLY AND ALWAYS WITH A SMILE ON THEIR FACE, SPECIALLY NIC BROWN WHO WAS OUR DEALER ADVISOR. NIC YOU REALLY DID AN OUTSTANDING JOB!!! THANKS, WE APPRECIATE ALL YOUR ATTENTION EVEN COMING TO THE DEALER ON YOUR DAY OFF, YOU ARE THE BEST!!! More

I took my 2008 BMW 328xi to BMW of Towson on August 31, 2013 because I my car would not go in reverse. After the service department checked it, it was found that the proble August 31, 2013 because I my car would not go in reverse. After the service department checked it, it was found that the problem was a transmission gear selector valve that had broken. Only 69, 000 miles and one payment left and this happens? BMW of Towson charged me $1,011 dollars for the repair. They held my car for ransom for 8 days until I came up with the money to pay the bill. Do not deal with this dealership period! They are criminals! More