BMW of Towson

Although I was looking for a new car, I found a used X3 with low miles on the Internet at this dealer that looked like it had everything I wanted on it. I decided to drive 65 miles to the dealer to test d with low miles on the Internet at this dealer that looked like it had everything I wanted on it. I decided to drive 65 miles to the dealer to test drive and confirm the car's configuration. Weeks before, I had actually ordered a new Mercedes from another dealer after weeks of study and deliberation but after test driving BMW and having all my questions answered satisfactorily by the salesman, I decided to purchase the BMW instead. We agreed on price relatively quickly, including a price for the Infiniti I traded in. Everything was taken care of as quickly as possible and I drove home in my BMW the same day. Can't have a better car buying experience than that. Bottom line: this dealer had the car I wanted with all the options I wanted, at a reasonable price, and that's why I bought it. I didn't have to become familiar with BMW because I had owned 5 of them. On the other hand, the Mercedes dealer was unable, even after weeks of discussions and my placing an order, to make me 100% comfortable with their process and the car, not to mention the 2-3 month wait to get it. Needless to say, that dealer was none too happy when I cancelled my order, and especially when I told them I had been able to buy my BMW in one day from such a responsive dealer. More

Nic Brown was very friendly & helpful. He really spent a lot of time with me, discussing the various models & options. Very low key style, but prompt follow up on all my questions. The sales experie spent a lot of time with me, discussing the various models & options. Very low key style, but prompt follow up on all my questions. The sales experience was quite positive. Frank Diblasi helped set up my lease. He went over everything with me, making sure all my questions were answered. Frank is a really gregarious guy. I enjoyed talking with him. More

Jose Vielma is the most knowledgeable car representative I have ever encountered. It's as though he memorized the owners' manuals for every BMW product. His knowledge of the car's technical and other featur I have ever encountered. It's as though he memorized the owners' manuals for every BMW product. His knowledge of the car's technical and other features is impressive. In fact, it was amazing. Jose didn't appear to be "playing games" when it came to the car buying experience. He laid out the price, financing features, and my options. And yes, he seemed to have memorized financing terms and options, too. I felt like I was working with a Wall Street trader---his understanding of financing alternatives was incredible. Finally, Jose was fun to work with. I was with two of my wackier friends the day I bought my car, and he took our antics in stride....and laughed readily at our goofy behaviors. He was a good sport and funny in his own right. What's not to like about Jose? :D More

My family and I purchased a new X5 from David and the team. We emailed Towson BMW on a Wednesday and picked up our car on Saturday morning. With three kids, including a one year old, David quickly move team. We emailed Towson BMW on a Wednesday and picked up our car on Saturday morning. With three kids, including a one year old, David quickly moved us through the process, took his time explaining the features of the car and followed up with us to make sure we were all set. From start to finish, a great process and everything you would hope from a dealership but rarely receive. More

Both David Borum and Ric Vitek have been very professional and went out of their way to make sure I drove away in the perfect BMW. professional and went out of their way to make sure I drove away in the perfect BMW. More

I have been doing business with these guys for quite some time now. I purchased an M3 from David last year and my M5 now. I get my car serviced here too as they do a great job there also. I purchased an M time now. I purchased an M3 from David last year and my M5 now. I get my car serviced here too as they do a great job there also. I purchased an M5 from BMW of Towson at the end of December. I ordered it from the factory and they made that very easy. I worked with David Borum as my sales rep and he kept me up to date on where my care was in the build process the entire time. The car was delivered on schedule and David took the time to show me the features and make sure I was comfortable. Bo and Ric both met me for the delivery to ensure I was happy. They got me through the purchase process very quickly. Bottom line is very pleasant experience and exceeds what I would expect from your average auto dealer. More

I happened to be on vacation in MD and realized BMW of Towson had a much sought after (personally) manual 135i coupe with an M-Sport package in Le Mans blue that I knew I could not pass on the opportunity Towson had a much sought after (personally) manual 135i coupe with an M-Sport package in Le Mans blue that I knew I could not pass on the opportunity of test driving. A quick call, which was directed to Jose, was all that was needed. Jose reacted quickly and expertly in working with my schedule to allow for me to test drive the vehicle. I missed the agreed upon window (due to traffic) of when I intended to test drive the vehicle which was not brought up or held against me in any way when I did arrive at the dealership. After test driving and eating up a good deal of Jose's time given my own financial apprehension I decided to leave the deal which Jose did not fight for me to reconsider which was much appreciated. There was no "hard-sell" approach taken, Jose gave me his card and told me to call him the next day if I did decide to take the car or not. Without the pressure I was accustomed to after working with Ford/Chevy, I was given space to make my decision which I do not regret. Jose sold me an excellent car at a great price which I have enjoyed every single day I've driven it. More

I worked with Jose Vielma and was pleasantly surprised that he already had the x5 I wanted to test drive at the front parking area. I've done my research and tested Jose and he answered all my questions that he already had the x5 I wanted to test drive at the front parking area. I've done my research and tested Jose and he answered all my questions about the X5 very accurately and his overall knowledge of bmw products including specific specs is spot on. I've been to two other bmw dealerships and so far Jose has been the most knowledgable and proficient sales advisor I've dealt with. My wife and I felt comfortable with him right away and he never used any pressure selling tactics. Overall buying experience was great. I didnt expect to bring the x5 home that night but we did! I also appreciated his aftersales communication to check if everything is ok with the vehicle. More

My initial test-drive was with Charles Kubi, but we sealed the deal w/Matt Schmidt. Matt was very professional, friendly and efficient to deal with. I highly recommend both Charles & Matt, but ended sealed the deal w/Matt Schmidt. Matt was very professional, friendly and efficient to deal with. I highly recommend both Charles & Matt, but ended up spending more time with Matt b/c Charles wasn't in that day, though he was also professional and explained the BMW 3 series while we were on our test drive. Altogether, a great experience & I'm enjoying my new BMW 3 Series immensely! More

I purchased a 2011 used BMW car from this dealer thinking that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electr that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electrical issue (first time) with the battery not charging. They seemed to fix the battery issue for the short-term, but notified me about 2 rims being bent. After further inquiry, I learned that the rims were bent prior to my purchase also, and were "fixed" prior to the sale. At the time, I drove the car 1 mile to/from work, and had put just under 300 miles on the car. The service team advised me that the tires are also bald and they'll need to be replaced, along with an alignment. After being outraged, I called BMW Customer Care, who were not willing to do anything. I went out of pocket $1200 to fix the issues and have new tires put on the car. The electrical issue came up again (second time) about 2 months ago, and was told that there's nothing wrong, but the battery needed to be charged. So they put it on the charger over the weekend and it was "Fixed". The issue was barely resolved, as the welcome lights did not work and the battery discharge warning was back on the iDrive system the next day. I took the car back for the third time for the same electrical issue, and asked them to look at a slow leak from a rear tire. The battery issue was fixed from an upgrade to the SW, supposedly. Regarding the tire, I was told that the same rim that has been fixed 2x now has a crack and needs to be replaced. Outraged again, I called BMW CC and they were again no help. The rims in question are the BMW 225M rims with run-flat tires. These very rims have the source of multiple law suits in the UK and BMW has acknowledged the defect in the UK, but continue to ignore their customers in the US. A quick google search will show you multiple issues with these rims, yet BMW NA says "those are UK issues, we are in North America, so that doesn't apply to us". Given that your typical customers spend $40-$60k per car, I would expect BMW to stand behind their product and take care of issues that can be proven as defective OEM equipment. So to summarize, the car was back at the dealership in the last 12 months 3-4 times for the same electrical issue, and 2 times for rim issues. Lastly, I am also using the Progressive SnapShot policy mechanism which tracks how your car is being driven. The last 3 days the dealer had my car, the Progressive GPS tracker showed rapid excessive acceleration and repeated hard stops. I emailed my service advisor and asked him if there's something wrong with the brakes... his response was less than comforting and basically said it's due to the traffic in the area. I lived in Towson for a year and avoided 7 hard brakes in a 20 minute drive... I'm no expert, but I think you can safely avoid this. The techs need to also learn to treat the customer cars with care. Just because you can, doesn't mean you should treat customer cars badly... It's no wonder BMW is losing market share to competitors. Your product has continued to decline if reliability and workmanship since my first BMW in 2001... If you can't stand behind your product, don't expect any of your customers to. More