BMW of Towson

This service department in this dealership has the absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to th absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to the person assigned to our vehicle, he later called only to let us know that they have been way too busy with other vehicles to even diagnose the problem with our vehicle - two days later!!!!! More

David knows BMW's and works hard to deliver a great deal. The dealership service group has also exceeded my expectations.Work always completed on agreed schedule.Excellent overall experience. The dealership service group has also exceeded my expectations.Work always completed on agreed schedule.Excellent overall experience. More

I continue to use BMW of Towson because they are the very best. I have shopped at other BMW dealerships in the state and the boys at Towson know how to get it done, are fair and stay true to their word. I best. I have shopped at other BMW dealerships in the state and the boys at Towson know how to get it done, are fair and stay true to their word. I would never buy from another BMW dealership period. Ric Vitek runs a great dealership and the customer service is superior. Please don't waste your time at other dealerships. Barry C. West Crownsville, Md. More

David is great to work with. This is my 3rd consecutive time buying from him. I trust him and will continue to go with him. He negotiates fairly and you don't feel compelled to play a bunch of games. time buying from him. I trust him and will continue to go with him. He negotiates fairly and you don't feel compelled to play a bunch of games. More

BMW of Towson is a great dealership that cares. I will keep buying there as long as I'm breathing and driving! I have referred friends, family, and colleagues and they are all very happy with the dealers keep buying there as long as I'm breathing and driving! I have referred friends, family, and colleagues and they are all very happy with the dealership and David Borum too. More

David Borum a very attentive, responsive and knowledgeable saleman. Second Euro delivery went as smoothly as the first. Really wanted me to be satisfied. Kept me posted on progress and worked knowledgeable saleman. Second Euro delivery went as smoothly as the first. Really wanted me to be satisfied. Kept me posted on progress and worked through delivery date, options, and other details smoothly. I make a point of asking for him and have recommended him. More

I have purchased several cars from David Borum over the years - following him to Towson BMW from his days at Russel BMW. I have continually been impressed with David's product knowledge and his ability to years - following him to Towson BMW from his days at Russel BMW. I have continually been impressed with David's product knowledge and his ability to clearly explain new functionality and technology on the cars. David goes above and beyond his sales function duties - many times helping me schedule a service appointment and ensuring I am satisfied with the service work. I look forward to purchasing my next vehicle from David. More

Over the past 10 years my family has purchased several BMW's and referred numerous others to David Borum. He is the only call I make when it's time for a new car. As an enthusiast myself it can be chall BMW's and referred numerous others to David Borum. He is the only call I make when it's time for a new car. As an enthusiast myself it can be challenging to find someone who shares my knowledge and passion for cars. David never fails to deliver with patience and an excellent understanding of his product line - not to mention a fair and honest deal. Don't hesitate to look him up! More

I was welcomed by every employee. Each employee was generous, kind and informative. Bill took the time to explain features of the car for me and answered all the questions I had. I will certainly visit generous, kind and informative. Bill took the time to explain features of the car for me and answered all the questions I had. I will certainly visit them again for my next BMW purchase and refer friends and family! Extremely happy customer! More

I love my 2013 BMW X3 and had a great experience working with Rob Phelps. He took the time to help me decide between a certified pre-owned vehicle and a new vehicle, based on my wants and future needs. He e with Rob Phelps. He took the time to help me decide between a certified pre-owned vehicle and a new vehicle, based on my wants and future needs. He even took the time to figure out what my monthly payment would be on a top import brand versus the BMW. He was careful to explain the options available to me and I never felt pressured, rushed or hassled. He even came to my house and picked me up when my vehicle was ready for pick up. Rob did little things that impressed me...like syncing my iPhone to the car. I was so nervous/excited that he had to calm me down before I pulled of the lot. He a great saleman and really knows BMW's inside and out...nothing I asked stumpped him. The next morning he called to ask me how I like the car (I was over the moon, Btw!) and told me to pop in if I had any questions. This isn't the first new car I bought but this was the first time I actually enjoyed the sales experience. Frank in finance is a hoot and a really nice guy too. He is professional and approachable.I'd return to BMW of Towson again without hesitation. More