BMW of Towson

I have purchased several cars from David Borum over the years - following him to Towson BMW from his days at Russel BMW. I have continually been impressed with David's product knowledge and his ability to years - following him to Towson BMW from his days at Russel BMW. I have continually been impressed with David's product knowledge and his ability to clearly explain new functionality and technology on the cars. David goes above and beyond his sales function duties - many times helping me schedule a service appointment and ensuring I am satisfied with the service work. I look forward to purchasing my next vehicle from David. More

Over the past 10 years my family has purchased several BMW's and referred numerous others to David Borum. He is the only call I make when it's time for a new car. As an enthusiast myself it can be chall BMW's and referred numerous others to David Borum. He is the only call I make when it's time for a new car. As an enthusiast myself it can be challenging to find someone who shares my knowledge and passion for cars. David never fails to deliver with patience and an excellent understanding of his product line - not to mention a fair and honest deal. Don't hesitate to look him up! More

I was welcomed by every employee. Each employee was generous, kind and informative. Bill took the time to explain features of the car for me and answered all the questions I had. I will certainly visit generous, kind and informative. Bill took the time to explain features of the car for me and answered all the questions I had. I will certainly visit them again for my next BMW purchase and refer friends and family! Extremely happy customer! More

I love my 2013 BMW X3 and had a great experience working with Rob Phelps. He took the time to help me decide between a certified pre-owned vehicle and a new vehicle, based on my wants and future needs. He e with Rob Phelps. He took the time to help me decide between a certified pre-owned vehicle and a new vehicle, based on my wants and future needs. He even took the time to figure out what my monthly payment would be on a top import brand versus the BMW. He was careful to explain the options available to me and I never felt pressured, rushed or hassled. He even came to my house and picked me up when my vehicle was ready for pick up. Rob did little things that impressed me...like syncing my iPhone to the car. I was so nervous/excited that he had to calm me down before I pulled of the lot. He a great saleman and really knows BMW's inside and out...nothing I asked stumpped him. The next morning he called to ask me how I like the car (I was over the moon, Btw!) and told me to pop in if I had any questions. This isn't the first new car I bought but this was the first time I actually enjoyed the sales experience. Frank in finance is a hoot and a really nice guy too. He is professional and approachable.I'd return to BMW of Towson again without hesitation. More

I worked with Jose Vielma and he was pretty fantastic. A totally different car-buying experience. He's quite an asset to the dealership. Jose is friendly, non-pushy, incredibly knowledgable about BMWs, and totally different car-buying experience. He's quite an asset to the dealership. Jose is friendly, non-pushy, incredibly knowledgable about BMWs, and most importantly, patient to a nervous 1st-time BMW buyer. He also helped me get a great deal. I was impressed by his honesty and cordiality. He was very kind to my whole family! Then I worked with Rita Whittaker on financing and she's a dream-maker. She gave me multiple options to make the deal affordable to me. Her warmth and compassion is unique for financing folks. She wasn't pushy and let me make decisions that were affordable to my budget without trying to coax me into things I could not afford. She was also kind to my family.I can't say enough about the two of them. I had an exceptionally good experience at BMW Towson. Thank you all so much!! More

My wife and I live in Annapolis Maryland; we drive over 50 minutes to do business with Towson BMW they are that good! We own: X5 50i, 525i, X3, and now my M5…. Never has my wife nor I ever felt like we w 50 minutes to do business with Towson BMW they are that good! We own: X5 50i, 525i, X3, and now my M5…. Never has my wife nor I ever felt like we were just another customer, from sales to service, we have always been made to feel like we really count….I feel it’s all about relationships that seems to be also the same feeling Towson BMW has!.. More

This review will be pending on the outcome of the purchase of the car or receiving our deposit back. A $1000 was placed down on a car which Towson BMW does not want to sell to us. purchase of the car or receiving our deposit back. A $1000 was placed down on a car which Towson BMW does not want to sell to us. More

Bill Kasper provided me outstanding customer service! He was very knowledgable, patient, and too the time to clearly answer all my questions. Bill made sure I was comfortable with my choice before departin was very knowledgable, patient, and too the time to clearly answer all my questions. Bill made sure I was comfortable with my choice before departing. I would highly recommend Bill Kasper to anyone in the Baltimore area! More

I initiated contact via their web page to inquire about preowned Certified BMW. After playing phone tag for 3 days with the sales person, my husband I decided to go to the office on a Saturday to take it preowned Certified BMW. After playing phone tag for 3 days with the sales person, my husband I decided to go to the office on a Saturday to take it for a test drive. This was on 12/17 - regularly known as a slow time to buy a car right? Maybe not. We arrive, we find the car we are interested in and go in side the dealership (Towson BMW). The receptionist calls our sales person. He comes otu with the keys to the car and lets us take it for a test drive. When we come back he greets us but is apparently managing multiple customers at the same time. He is very concerned about the trade in value of our car and told us that if the appraisal from bmw comes back low - HE would take us to Car Max right up the street and help us get our car appraised AND then bring us back to the BMW dealer. Wow now that is good customer service right? Wrong. Not sure what happended in the process while we were waiting for our trade in appraisal but Mr. BMW sales guy comes back and gives us a rate for our car and it's not bad. It's $500 lower that we wanted but everything is negotiable right? WRONG We he comes back with the appraisal he tells us we should ride up to the Car Max and have them appraise our car. At this point we had not even discussed the certified pre-owned BMW we were looking at buying. Not the price, not the financing nothing... I asked Mr. BMW sales guy (who was all about 15 years old) - well talk to me about the car. Before we go selling our car we want to make sure we want to/can buy a different car (good idea right). Maybe this is where it all went wrong and maybe I was frustrated because Mr. BMW Sales Guy had acted all "customery servicey" and was willing to take us to Car Max blah blah blah - and now he's throwing us out. It didn't matter - I think any normal person would get that impression right? Well then he gives us the price of the car and it's $4000 over kelly blue book. Then he starts yapping about Edmonds.com and he looks it up there and low and behold it's $4100 cheaper ON Edmonds... Then he starts back sliding - he doesn't know why it's more expensive he would have to ask his sales manager who would ask the pre-owned manger, blah blah blah yada yada yada. I asked him if this is a question he could ask today or would he have to call us about it (which I wasn't very sure he would do since we played phone tag prevously and never had a chance to talk to him). So the problems are at this point: 1. Pre-owned BMW we were considering is $4000 more than Kbb or edmonds. com and we have no explanationas to why. 2. Appraisal of our BMW came back about $1000 low the kbb's worst scenario AND $500 less than we we owe on it. We bring this up to Mr. Toddler BMW Sales Guy tells me that I should wait until my car is paid off in 6 months and come back. Wow. I guess that BMW does not need sales or business like the rest of the world?? Frustrated my husband and I walk out. We talk to each other outside in the marking and realize we are both livid at this little jerk so we go back to tell the manager. To add insult to injury the sales manager starts back sliding too. There is no "sorry for your frustration" just scrambling to support the toddler sales guy's point of view. We bought our current BMW at this office. So we are repeat customers. Wouldn't you think that would get us respect? Not so much. After sitting in Mr. BMW Manager's office for a half hour and watching him scramble to why the price is so high (he's looking on the web and talking our ear off) - I never got a sorry - so I interrupted Mr. BMW Manager and told him - look - we are repeat customers, we drove 2 hours and sat in traffic an extra hour to come here. I don't like being treated like this and walked out of the office. Sadly I left my poor husband there with Mr. BMW sale manager guy and he said that the manager appologized after I left. Me I'm still waiting for my apology. So at this point I would never buy a car at the Towson BMW dealer. I' not so sure I will buy a BMW next. Sad though - because the current BMW is the 3rd BMW that we've owned. I love them as does my husband. They've been phenominal cars to our family. The sales peole - not so much... More

I just bought my 3rd car from BMW of Towson on Friday. I already adored this dealership...but my most recent experience took it to a new level. Up to this point I had received nothing but incredible servic already adored this dealership...but my most recent experience took it to a new level. Up to this point I had received nothing but incredible service. Jose was who helped me with my recent purchase. What a pro. All too often salespeople don't really listen...they try to sell you what they want to sell you. Jose, on the other hand, was totally focused on my needs, budget, etc. and found the perfect car for me. I was so impressed with how he took my input that I hoped to buy an electric BMW when they come out in two years...and helped me see why a X3 made more sense at this time rather than a X5...get a great fully loaded car without spending a lot more for a X5...and then when the electrics come out, I would not have spent too much before buying that next car. How many salespeople would push you spending less than what you thought you thought you were going to have to spend? And he made the entire purchase so easy. Jose validated why I love this dealership so much...they are so head-and-shoulders above any other dealership I have ever worked with. As I briefly mentioned, I adore their service department. All of the service writers are seasoned car guys...they really know cars (as opposed to other dealers I worked with in Baltimore, like R & H that has young employees who know nothing about cars!). Besides knowing the business, everyone I have dealt with in the service department are also so friendly, caring and professional. And their policy of not requiring an appointment makes it so easy...and they have a great loaner car program. I cannot recommend them more strongly! More