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BMW of Towson
Towson, MD
840 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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840 Reviews of BMW of Towson
January 21, 2021
Great service ! Video sent by tech midway to show me what problem he found and what he was doing to fix it and why. A shout out to Derrick for his knowledge and sense of humor who orchestrates all the work. problem he found and what he was doing to fix it and why. A shout out to Derrick for his knowledge and sense of humor who orchestrates all the work. More
by Frosell1
Employees Worked With
Derrick Edwards
Helpful January 15, 2021
OMG, my service advisor, Tom Wolfe, is the best! I’ve known him since 2004 and I have followed him from Russell BMW to Towson BMW. He is the only one I trust to tell me what is wrong with my car. He is known him since 2004 and I have followed him from Russell BMW to Towson BMW. He is the only one I trust to tell me what is wrong with my car. He is honest, nice and trustworthy. If he ever left Towson BMW, I would no longer service my car there. Thank you for the professionalism at this dealership. More
by Wjdines5
Employees Worked With
Thomas Wolff
January 14, 2021
From start to finish my service worked like clock work. They finished my car in a couple of hours . IT is washed and looking great!! They finished my car in a couple of hours . IT is washed and looking great!! More
by T Demilio
Employees Worked With
Terrence Savoy, Jacqueline Wells
January 09, 2021
Blake was extremely helpful throughout the entire buying process. As a small business owner, my time is very limited and Blake made sure to handle each of my requests in a timely matter. He was very knowled process. As a small business owner, my time is very limited and Blake made sure to handle each of my requests in a timely matter. He was very knowledgeable and provided excellent customer service. More
by jghothane
Employees Worked With
Leon Blake Brown
January 06, 2021
John VanBuren Client Advisor was excellent. I was confident buying from this dealership. The car was in a perfect condition detailed and ready before we came. John took his time to explain the proc confident buying from this dealership. The car was in a perfect condition detailed and ready before we came. John took his time to explain the process and helped us get everything ready before we even got there.i recommend this advisor and this dealership for their professionalism and exceptional customer service! More
by Ira095
Employees Worked With
John Van Buren
January 04, 2021
I arrived 5 min before my scheduled service appointment. I was informed that my advisor was not there and I was asked to sit on the side until someone could get to me. 30 minutes later I still have not been I was informed that my advisor was not there and I was asked to sit on the side until someone could get to me. 30 minutes later I still have not been seen by an advisor but I was asked for my car keys so that they could move my vehicle for another customer. I finally made it to an advisor named Derrick. He was very apologetic and reported that they were short staffed today. Unfortunately this was my first experience with the service department at BMW of Towson and I was not pleased with the customer service. No one explained to me all of the services that were provided, I was giving my print out and read them for myself. They were not the same services that was discussed with the advisor and I’m not sure why. Because I had already been at the dealership for a few hours I needed to leave to return to work. I will attempt to follow up with Derek regarding the services that were completed. Hopefully next time it will be a better experience. I will continue to work with Derek as he was a really nice and attempted to be as accommodating as possible More
by missydbeck
Employees Worked With
Derrick Edwards
January 01, 2021
From demo car. To appraisal traded car.to finish paperwork. Very good service..5 Star Service. Will be back next time for new car.will recommend this dealership. paperwork. Very good service..5 Star Service. Will be back next time for new car.will recommend this dealership. More
by Lvesnovsky
Employees Worked With
Tyler Lanham, Tanya Adcock
January 01, 2021
Very professional, knowledgeable and a pleasure to do business with. Second car we’ve leased from Towson BMW and entire leasing procee could not have been easier business with. Second car we’ve leased from Towson BMW and entire leasing procee could not have been easier More
by mjrosenberg222
Employees Worked With
Jacqueline Wells, Tyler Lanham
January 01, 2021
Tyler was an exceptional sales professional. Patiently reviewed BMW’s features and answered all questions thoroughly. Offered his assistance on future questions I might have reviewed BMW’s features and answered all questions thoroughly. Offered his assistance on future questions I might have More
by Salliew01
Employees Worked With
Tyler Lanham
December 19, 2020
Great service! Tyler helped us find a car that fit our needs. He was very knowledgeable about the car’s features, friendly, and helped us purchase our car quickly and without hassle. needs. He was very knowledgeable about the car’s features, friendly, and helped us purchase our car quickly and without hassle. More
by Happy Customer
Employees Worked With
Jackie Buckson, Tyler Lanham
