
BMW of Tulsa
Tulsa, OK
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Very poor customer service received from the service rep Riley. Drop the car off at 7 AM and asked when it would be completed and Riley stated it would be about two hours. I let him know that I have an appo Riley. Drop the car off at 7 AM and asked when it would be completed and Riley stated it would be about two hours. I let him know that I have an appointment that I need to go to a little later. Five hours later, he stated my car was almost done. He did not communicate well with me during the process. Very poor customer service. I have been taking my car here since I purchased for the last three years and this is the worst experience I’ve had. More
We spent several thousands of dollars trying to get a coolant leak fixed before making the drive to Tulsa BMW. They not only found a leak, they promptly fixed it. They were in constant contact with us ev coolant leak fixed before making the drive to Tulsa BMW. They not only found a leak, they promptly fixed it. They were in constant contact with us every step of the way. We will always use Tulsa BMW for service. More
Riley was fantastic to work with at the Tulsa BMW! They were extremely friendly and were by far the best we have worked with. Much better than the other BMW dealerships in the state. They were extremely friendly and were by far the best we have worked with. Much better than the other BMW dealerships in the state. More
Watched one of my run flat tires drop pressure to 0, on the highway, traveling home about 20 miles out of town. Called into the dealership, new tire in stock, drove there without incident and had a new t the highway, traveling home about 20 miles out of town. Called into the dealership, new tire in stock, drove there without incident and had a new tire in under 2hrs when they were booked solid. It's not inexpensive for these tires, but considering the wait with AAA, the 100 degree temps and on a major highway, it was worth the cost. I'm so grateful! Thanks guys! More
Everyone there is very helpful and friendly. They do a great job working on my car every time I need to take it in. They explain things clearly and keep me updated when I leave my car for servi They do a great job working on my car every time I need to take it in. They explain things clearly and keep me updated when I leave my car for service. More