Overall a good experience.
Only 1 real hiccup along the way (which is good, right?). We were awaiting info from the dealer to process at the bank. It had not come through and w
Only 1 real hiccup along the way (which is good, right?). We were awaiting info from the dealer to process at the bank. It had not come through and we contacted several people to get the info and it took quite a bit. Minor inconvenience as we needed to wait for UPS to get payment to the dealer before we could get the car.
Now, once at the dealer, it was quick and simple. Did most of the work upfront. So, when getting there, we chatted, looked the car over, went for a test drive, chatted, signed some paperwork and were done. About 45 min total.
What would have been nice - we came from out of town and rented a car to drive one-way. Dropped that off in the morning before coming to the dealership. And, we were texting that in the morning so they knew the plan/timing. The didn't say - we'll send someone to get you at the car rental place. We needed to get an uber. That's why I put Customer Service at a 3 and not a 4/5.