BMW of Tulsa

Helpful & courteous. Finishes when promised majority of time. Ready to get our cars checked in for service so I can be on my way. Finishes when promised majority of time. Ready to get our cars checked in for service so I can be on my way. More

They were very friendly and got the job done very fast and nice & understanding for old people. and nice & understanding for old people. More

Service issues handled well. Service tech was very responsive, kept me informed. Would go to him again. Service tech was very responsive, kept me informed. Would go to him again. More

A reliable service department that had my car ready earlier than they guaranteed. Great customer service! earlier than they guaranteed. Great customer service! More

Excellent staff, excellent service. Thank you, David, for the great care! I will visit the dealership again! Thank you, David, for the great care! I will visit the dealership again! More

I have never had a problem getting the date I wanted service. And no matter who my service advisor is, my car is always cared for as if it was their own. And in a timely fashion. Staff is always courteo service. And no matter who my service advisor is, my car is always cared for as if it was their own. And in a timely fashion. Staff is always courteous and helpful as they have provided me rides to and from the dealership numerous times. It’s all this and their friendly attitude why I will remain a loyal customer. More

The staff was very Friendly and helpful. They give me a list of things that need to be done, but said it was not an emergency. They give me a list of things that need to be done, but said it was not an emergency. More

Helpful, courteous, great customer service. I was concerned about changing dealerships, but have been very happy with BMW and Of Tulsa. I was concerned about changing dealerships, but have been very happy with BMW and Of Tulsa. More

Fatih Oyaydin sold me my new 2023 X5 - the process was seamless, easy and enjoyable. Fatih was knowledgeable, patient, helpful and kind during each step. I felt respected and taken care of during the enti seamless, easy and enjoyable. Fatih was knowledgeable, patient, helpful and kind during each step. I felt respected and taken care of during the entire process. Fatih has been the TOP Sales Person at BMW for a reason. If you choose to work with him, you won't regret it. Several managers went out of their way to find equity in my lease as I had driven it very few miles and this helped to lower my overall total owed. They also waived a few minor damages to the bumper that I should have fixed prior to returning the lease under the contract. I felt this was very fair and I appreciated this. This is my second purchase from BMW of Tulsa. It won't be my last. I would also like to mention Randy, the financing director. He was amazing and wonderful to work with. A very special man with incredible energy. He had a personality like no other and I enjoyed every minute I spent with him. Lastly, Taylor, the manager in the Service Department, is trustworthy, a straightshooter and will be honest with you regarding repairs. That is essential in today's world, especially when dealing with expensive cars to fix. The team at BMW of Tulsa are top notch, honest and clearly come to work each day with the notion of not just selling a car, but making the customer happy longterm and going out of their way to make the decision for them as easy as possible. I can also tell you (lol), I do not recommend people or businesses lightly. This is a well deserved recognition and recommendation to anyone in the market for a BMW. I was not given anything to write this review. This is my personal experience with BMW of Tulsa. I hope this helps someone make a decision. With lots of Gratitude and Appreciation, Emily W. More

When I say that I’ve never dealt with a more dishonest company, it is the absolute truth. We bought a pre-owned BMW in July and signed up for a maintenance plan while finishing our car deal. We were to company, it is the absolute truth. We bought a pre-owned BMW in July and signed up for a maintenance plan while finishing our car deal. We were told at time of signing that we could cancel and receive a refund on the plan. I text my salesman Tommy and informed him that we were trading in the vehicle and he told me to make sure I cancelled the maintenance plan. He then directed me to the website and walked me through the steps to cancel. I then filled out the form and was advised on by Destiny at Group 1 in Houston to submit the cancellation after the vehicle was traded so that our full refund went to us and not the previous lien holder. We followed all directions and then we received a call from Group1 stating that these maintenance plans are NEVER refunded if purchased in Oklahoma. I reached out to Todd in Finance and he assured me that he would take care of the situation and call me back. Surprise, he never did. Being out almost $2,500 after being lied to directly by Finance and Sales is pretty tough. There is no reason to give this dealer your business when they are willing to lie for a few thousand More