BMW of Turnersville

I fell for the Trucar.com bait & switch scam. Went to Turnersville after getting a very low price quote in response to my specifications vehicle through trucar. Trucar indicates the dealer will adjust of Turnersville after getting a very low price quote in response to my specifications vehicle through trucar. Trucar indicates the dealer will adjust off of that price base. In the end, their price was $3000 higher than Trucar quote because the vehicle was not in stock. It was in transit and could have been picked up by the dealer for their inventory and shipped to them with no added cost. They then low balled my trade by $2900 - $4000 depending on the others dealers I spoke with all whom had equal or better pricing on the new car. The other dealers were all consistent with KBBtrade and Manheim auction prices; all expected even though the vehicle was truly and excellent condition two year old BMW. DON"T FALL FOR THE trucar.com scam and shop elsewhere for your better deal. More

My car was damaged during the flash floods we experienced early July here in New Jersey. I had my car towed to BMW Turnersville. I received outstanding service. the Advisor Mark West was very friendly, help early July here in New Jersey. I had my car towed to BMW Turnersville. I received outstanding service. the Advisor Mark West was very friendly, helpful. He kept me informed of the condition and the progress of my car's repairs via email and phone. And the end result is my car is good as new. Everybody who works at this dealership is very friendly and kind yet professional. This is my second BMW that I purchased from this dealer and I always have them do the maintenance and repairs and I don't think I'd ever buy another car anywhere else. More

I would like to thank each person I dealt with from the first telephone conversation till I drove off of your lot. This was truly an awesome experience. I hope to deal with you again...when I hit the power first telephone conversation till I drove off of your lot. This was truly an awesome experience. I hope to deal with you again...when I hit the power ball!!! On one of those beautiful BMWs you have in the show room. Thank you again, Teresa Ledger. More

Great staff great service couldnt as for anything more. They are always friendly and appealing to the eyes. Robin is a sweetheart. Kevin Ali and Jason are awesome!!! A++ They are always friendly and appealing to the eyes. Robin is a sweetheart. Kevin Ali and Jason are awesome!!! A++ More

It's possible that my enthusiasm in buying my first BMW last Saturday is why I am writing this review and want to inform you that my experience was great. I've read what others have written and its sad to last Saturday is why I am writing this review and want to inform you that my experience was great. I've read what others have written and its sad to say but what dealership or mechanic isn't overpriced? Mr. Rose had great patience with me and my sidekick (the friend I brought along) the entire time there. I did not feel any pressure to purchase. Mr. Rose answered all my questions and entertained those of my sidekick. Once the decision was made to purchase I found the person I dealt with regarding finance, Kevin, was very professional and organized. I think the only reason why I was at this dealership for four hours was due to the thunderstorm and my unwillingness to get wet. More

Purchased 2005 3 series at a time when Matt was there as sales mgr. No bs, arrived at a deal we could all live with. Since then, Tom the gm is gone, Matt the sales mgr has departed, much of sales staff and sales mgr. No bs, arrived at a deal we could all live with. Since then, Tom the gm is gone, Matt the sales mgr has departed, much of sales staff and Andy in the service dept has turned over. The environment has changed. It shows. Repeatedly, I have gone in for service, tires, brakes etc and they continue to upsell or find important unexpected repairs for things not broken. I have sought second opinions from the Mt Laurel BMW dealer (after declining these ongoing unexpected expensive recommendations) and found Turnersville BMW to have outright lied to me. They are trying to generate business in their service dept. I will never purchase a car from them again. I get my car serviced at one of the other regional dealers. They smile and are reasonably friendly as relates to getting in and out, but I am tired of being lied to and there is a history of this behavior. More

These guys are crooks. They charged me two hours ($250) for a "diagnostics test" and concluded that "You have a broken window" (xxx). They charged me two hours, but I witnessed the mechanic walking around for a "diagnostics test" and concluded that "You have a broken window" (xxx). They charged me two hours, but I witnessed the mechanic walking around and "doing other stuff", not working on my car, for 1.5 hours of the 2 hours they charged me. This dealership wanted $1,100 to fix a broken window. I took my X5 to "AJAX" on 6205 Passyunk Avenue in Philadelphia, got the front driver window replaced for $135 + tax, in and out of there in 30 minutes...This BMW dealership are full of crooks. I plan to contact the federal government and better business bureau of South Jersey to investigate fraud, time theft, and shenanigans they pull for overcharging on time. More

purchased a 2004 certified 3Series in 2007.Started having problems with acceleration right after i passed 100K miles.Replaced Fuel pump at a local mechanic (impeccable service) then my engine died ,was told problems with acceleration right after i passed 100K miles.Replaced Fuel pump at a local mechanic (impeccable service) then my engine died ,was told the engine cracked because I didn't install a BMW fuel pump.I was told I could puchase a new vehicle but that I would have to wrap the balance of the loan into the new vehicle.I didn't want to do that I thought BMW should take responsibility for the engine but was then told my car was too old.In the midst of all this my husbands BMW needed service ,when I was called to pick it up I was also having my '04 towed back to my home unbelievably they had my husbands car towed to my home and left my undrivable car at the dealer.when I got there my husbands car was gone and i was left with a car that didn't run,even m,ore unbelievably Heather blamed me and the tow truck driver.this used to be a great dealership but now it operates as though we should be grateful they want to sell us a car.can't wait to return my husbands car (he leases) just bought 2 beautiful Subarus. More

I leased a 1 year old bmw from them back in 2007..I paid the car every month out of my 36 month lease on time.. As I got to the 33rd month in the lease I turned the car in because I had moved and wasn't goi the car every month out of my 36 month lease on time.. As I got to the 33rd month in the lease I turned the car in because I had moved and wasn't going to be around that area...BMW tried to say I had 4000$ worth of damages on my car that was not "NORMAL WEAR AND TEAR"..what xxxxxxxx.. They said if you lease another one, we will take care of that for you...So they basically find minor things thats wrong with your car and then blow them up into ridiculous charges..My credit has been damaged because I refuse to pay them for bullshsit damage that was non-existent. I had two prior 3 year leases with Honda and had more wear and tear with those cars and didnt get charged..How can companies like this get away with that..? "IF YOU EVER LEASE A BMW FROM THEIR, BE PREPARED TO LEASE ONE FOR LIFE" xxxxxxxx.. SO FOR 3 YEARS IT WOULD HAVE COST ME xxxx NEAR 25000$ TO LEASE a 1 year old bmw 328i..Really with paying them for these invisible damages...thats what it came to..do the math..2400$ down - 475 a month * 36 MONTHS. 17,100...PLUS 4000$ in phantom damages. unfortunately i wasn't in a good financial sitaution when i turned in the car and couldn't afford another bmw... So i'm stuck with a 4000$ collection I would strongly advise no one to ever lease from here.. More

Complete ripoff place. If you have done your homework, don't even bother to go there. You will be leaving right after you get an answer to your offer or their counteroffer. I went there a couple of tim don't even bother to go there. You will be leaving right after you get an answer to your offer or their counteroffer. I went there a couple of times in the space of 3 months of 2008 looking to purchase a new 3-series. Made one offer on a vehicle "out the door price". Their counter offer was 3 grand over that. No thanks. Little discount on the price and the trade in was low balled by more than 2 grand. Got up and left. Went back 6 weeks later. They had a vehicle that was a better match than the previous visit to what I wanted. Made my offer. They declines. When I looked at their number, they only offered a $500 discount on price and REALLY lowballed me on the trade in. I almost ran out of the building. I went home and did the math. The deal proposed was bad - real bad. It would have resulted in a profit of almost 5 grand for them. Guess what... That was my money - money I was not prepared to fork out to these crooks. Thank heaven i had done some homework. I wrote an e-mail to the GM. No reply. But I did notice that the two salesmen who worked with me on my visits did not last long there. The salesmen there must be starving - with management that wishes to gouge the customers - it was a miracle they even got a paycheck there. I check this dealership's web site on occasion and have noticed that there has been a decent amount of turnover there. I wonder why? I'll tell you why - people know when they are being ripped off and take their business elsewhere. I did. Do yourself a favor and stay away from this place. Your wallet will thank you for it. More