BMW of Tyler

Word to the wise Do Not purchase Gap from Dealer sold my car and no Refund all you will get is Bulxxxx and the run around shop Dallas i guess you vet what you pay for too many hands in the pot and nobdy kno car and no Refund all you will get is Bulxxxx and the run around shop Dallas i guess you vet what you pay for too many hands in the pot and nobdy knows anythinig so buyer beware on getting any type of extended warranty services thru BMW of Tyler!!!!! More

I spent a couple of days looking for ways to ship the car to California and then a weekend hit. I was out of touch all day Saturday and called both Michael and Blake on Sunday but neither returned my call. to California and then a weekend hit. I was out of touch all day Saturday and called both Michael and Blake on Sunday but neither returned my call. I called Michael the first thing on Monday and didn't get a return until late that morning. I asked for a copy of the CPO and service papers. Michael called me later that day and said it had been sold. Obviously they were putting me off because they had another buyer interested. I understand all that but a courtesy call to me since I showed a lot of interest on Friday, Sunday and Monday to tell me someone else was looking seriously at the car. I would have "committed" immediately. That's the way "used-car" salesmen work. Get over it. Jim More

Easily the worst dealership experience I have ever had. The service department is completely unprofessional. Would not recommend under any circumstance. I have never been lied to and completely put off as The service department is completely unprofessional. Would not recommend under any circumstance. I have never been lied to and completely put off as much as I have here. More

BMW of Tyler is great! Jim Teeter has a great crew working for him. I don't know of many dealerships today where the owner comes to you and personally works out the deal. Bob Murray and Blake Huffman working for him. I don't know of many dealerships today where the owner comes to you and personally works out the deal. Bob Murray and Blake Huffman along with Mr. Teeter bent over backwards to do everything they could to get a deal we could all agree on and get me in my 2014 Jeep Wrangler. They have lots of nice vehicles in their pre-owned lot not just BMW's. If you're in need of another vehicle go see the guys and gals at BMW of Tyler. More

This was probably the best experience my wife and I have ever had buying a car. Michael Farmer was awesome and so was the owner Jim Teeter. I did my research on my trade plus the car my wife liked. I went i ever had buying a car. Michael Farmer was awesome and so was the owner Jim Teeter. I did my research on my trade plus the car my wife liked. I went in with numbers down that I wanted to see and also called and spoke to Michael direct to set an appointment. When we arrived Michael let us test drive without him going with us, never mentioned a trade, pulling credit or get paperwork started. We test drove the car and upon arrival back to dealership went inside to work numbers. They immediately removed all rebates and incentives, evaluated my trade and came back to us within 10-15 minutes. We worked a better trade value and that is when Jim Teeter came in to speak to us. Jim also greeted us when we arrived, offered us a drink and help. There was no haggling, beating around the bush etc. Jim and Michael hit the numbers perfect and we left for lunch. No holding us or our car hostage as most dealers do. The wife over lunch told me she wanted to purchase so we went back to dealership. We signed the papers and Michael toon is to meet all the service team, finance team and everyone in the office. In all my car buying experiences I have never met the GM much less the owner. Jim was great very down to earth and just someone that wanted our business long term not to just sell one car. Michael Farmer was straight up, treated us like family and got to know us even though we never met. I will be a loyal customer and can’t wait to do more business in the future. More

A Phenomenal Experience! If you are looking for a BMW nationally like I was or local ask for Mr Michael Farmer. He is extremely professional knowledgeable, patient, appreciative, kind and wants to work w nationally like I was or local ask for Mr Michael Farmer. He is extremely professional knowledgeable, patient, appreciative, kind and wants to work with you to make a pleasurable experience. A True Asset to BMW of Tyler. Ms Rhonda Jones in finance was equally great with! Great car and experience would drive again from New Orleans to do business or refer family or friends. Thanks again my Friend. Sincerely Robert & Cooper Fletcher More

Jeff Davison was great to work with. Got me in and out quickly. Very honest and straight to the point. I highly recommend asking for him when you go. quickly. Very honest and straight to the point. I highly recommend asking for him when you go. More

Blake Huffman was absolutely awesome! Made my process so easy! Will definitely be back! Thank you for an easy experience! See you next time bmw easy! Will definitely be back! Thank you for an easy experience! See you next time bmw More

Emergency service of my 2014 BMW 750i From my initial call to Rebecca , the receptionist, to Ms. Melissa Blake, service advisor, to the greeting which I received upon pulling into the serv From my initial call to Rebecca , the receptionist, to Ms. Melissa Blake, service advisor, to the greeting which I received upon pulling into the service bay, this was the BEST, most thorough and pleasant BMW experience which I have EVER had. I have owned several specialty BMW's including an Alpina M3, M6 convertible and several sedans. The attention to detail and customer service at this dealership is unparalleled. I will drive the extra distance to service and likely purchase a BMW from BMW of Tyler. More

20 year customer, but never again I bought my first BMW at the Tyler dealership 20 years ago. I currently own 4 BMWs and will be a BMW fan forever. It is the Ultimate Driving Machine. I bought my first BMW at the Tyler dealership 20 years ago. I currently own 4 BMWs and will be a BMW fan forever. It is the Ultimate Driving Machine. This was also my dealership until this past week and I had the unfortunate luck to be greeted by Melissa! Rude, unwelcoming, unprofessional and I could go on. She ruined the whole experience in such an otherwise nice place to be. Not a good fit for such a place. I won't be back until she is no longer an employee. More