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BMW of Warwick

Warwick, RI

4.8
474 Reviews

1515 Bald Hill Road

Warwick, RI

02886

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Showing 474 reviews

March 14, 2011

I first contacted Inskip online. Their reply was timely and courteous. I had a very busy schedule and everyone there was happy to accommodate me. Which suprised me because I was only interested in a used c More

by adamsandown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dumont
March 13, 2011

I originally went to the dealership just looking, not only not planning to buy but not knowing what vehicle I wanted to focus attention upon. I was never made to feel as if I was wasting his time. I was More

by ptauerbach439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Diaz
March 09, 2011

Late last year after being frustrated with the service I received at the New London BMW, I called Inskip. I was referred to Barbara Stenner. From my first conversation, I knew she was an exceptional service More

by upillai
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barbara Stenner
March 07, 2011

Excellent, courteous, professional service. Minimal amount of "haggling" and a very fair price on my trade-in vehicle. I was impressed by Brendan's ability to listen carefully to what I was looking fo More

by mmotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Rappoport
March 03, 2011

It was a pleasure to work with Bill to secure financing for my purchase. He quickly made my wife and I feel comfrtable every step of the transaction. Dean Childs was equally as professional. He answered More

by Market_Al
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sides, Dean Childs
March 03, 2011

My husband and I had purchased an Inskip Vehicle in the past. We had always serviced our previous car with Inskip as well. We thought being a loyal customer for 6 years we would have been treated as such. More

by Toner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Pearson
Mar 07, 2011 -

BMW of Warwick responded

Dear valued client, I have read your review and I am sorry that we have let you down. We obviously missappraised your trade. I would like to know how our service department has been during your ownership? If you were satisfied with our service department I would hope that you would continue to use us for service and not hold the mistake of one person against the service department. I would also respectfully ask that you look me up personally the next time you are in the market for a BMW to allow me to work with you to ensure you get the best deal possible. Thank you for your feed back we will strive to do a better job. General Manager Ron J. Girouard

March 02, 2011

I had an appointment to look at a car this morning at 10 a.m. I was traveling from West Hartford, CT, to their location - a 1 hour 40 minute drive. I set up the appointment the night before, discussed the p More

by completelyappalled
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris
Mar 07, 2011 -

BMW of Warwick responded

Dear valued client, I have read your review and I am sorry that we have let you down. We pride ourselves on customer service and your experience is not reflective of the business that we run at BMW of Warwick. It would be my pleasure to speak with you personally with the hope to make this up to you. I would be willing to bring vehicles to you and also offer employee pricing to futher make it up to you. I look forward to your reply General Manager Ron J. Girouard

Mar 07, 2011 -

completelyappalled responded

There is no coming back from this. I have already purchased another vehicle. The bad review stays.

Mar 07, 2011 -

BMW of Warwick responded

Again I am sorry you had a bad experience. General Manager Ron J. Girouard

March 01, 2011

Contacted the dealership via the web, and had the sales associate get back to me at 9am the following business day. Briefly discussed the car and scheduled an appointment to come see it. Four days later More

by orinmyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Cordina
March 01, 2011

Chris was honest, knowledge and very pleasant to do business with. He created a very good client experience for my family & I. He was a huge help! answered all our questions and found us a very reaso More

by CVD518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Diaz
March 01, 2011

Being a woman, I felt a little hesitant about going to look for my first car on my own. I was afraid I wouldn't be taken seriously. So when I visited inskip bmw in warwck, I was relieved to be greeted by More

by gem78
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Pearson
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