BMW of Waterbury

I requested a quote on a M2, specs of vehicle sent to dealership from BMW, a general form email reply received..Like most dealers, their rep seemed more interested in getting a phone number rather than dealership from BMW, a general form email reply received..Like most dealers, their rep seemed more interested in getting a phone number rather than putting a quote in writing, this is a tactic most dealerships use so they can give you a number over the phone, raise it when you're in the door.. Watch out for this place. More

Matt Louis worked with my wife getting the 3series and experience was the best. Definitely recommend experience was the best. Definitely recommend More

I cannot speak highly enough of my experience with BMW of Waterbury. Recently, I was faced with a daunting situation as I had a safety recall on my BMW just days before a planned family road trip. I reached Waterbury. Recently, I was faced with a daunting situation as I had a safety recall on my BMW just days before a planned family road trip. I reached out to General Manager Jason Herndon and within minutes, he had a solution in place. The team at BMW of Waterbury worked tirelessly to ensure my car was safe and ready for our trip, completing the necessary repairs in record time. The level of customer service I received from BMW of Waterbury was truly exceptional. From the moment I arrived to pick up my car, I was greeted with smiles and professionalism. Jason even took the time to personally check in on me and make sure I was satisfied with the service. I am beyond grateful for the swift and efficient service provided by BMW of Waterbury. I would highly recommend this dealership to anyone in need of top-notch customer service and quality care for their vehicle. Thank you to Jason and the entire team at BMW of Waterbury for going above and beyond to ensure my safety and satisfaction. Bravo to BMW of Waterbury! More

5 Star Experience! A huge thank you to Dennis Smith and BMW of Waterbury for years of positive car buying experiences. My wife and I have purchased a few cars fro A huge thank you to Dennis Smith and BMW of Waterbury for years of positive car buying experiences. My wife and I have purchased a few cars from you over the years - most recently a beautiful X7 - and have nothing but positive things to say. Dennis - Thank you for all of your time and attention throughout the process. You're knowledgeble, trustworthy, patient, and a lot of fun to work with. We'll continue referring customers to you and the BMW of Waterbury dealership for years to come. Thanks again! More

I'm not one to write reviews, but my family and I had an incredibly positive car buying experience with Dennis Smith at BMW of Waterbury recently and I wanted to post about it. Dennis is knowledgeable, a incredibly positive car buying experience with Dennis Smith at BMW of Waterbury recently and I wanted to post about it. Dennis is knowledgeable, attentive, and customer service oriented. He listened to what we wanted and worked with us to get that versus pushing us/selling us on something that wasn't exacly what we wanted. Thank you for making a typcically stressful experience such a good one. I'd recommend anyone in the market for a BMW to Dennis Smith at BMW of Waterbury. Trust me, you're in good hands. More

This is my second review. Can’t say enough good things about Misak and the team at BMW of Waterbury. They went the extra mile for me even after the purchase. I needed somethin Can’t say enough good things about Misak and the team at BMW of Waterbury. They went the extra mile for me even after the purchase. I needed something fixed and Misak got me right in to the service team and they did a fabulous job. Great place. Great service. More

Antonio Ho, is the man, he was patient and knowable, I will be back in the future I love my new car, new to me! will be back in the future I love my new car, new to me! More

Just purchased 2021 Lexus LX at BMW of Waterbury. Very impressed with their efficiency and communication. Thanks to Dennis and team for their help. Very impressed with their efficiency and communication. Thanks to Dennis and team for their help. More

Dennis S. & Jason H created a memorable experience. The process was extremely smooth. Jason H who is the general manager of this location ensure my visits was & Jason H created a memorable experience. The process was extremely smooth. Jason H who is the general manager of this location ensure my visits was top notch. More

Walking into to Dennis Smith at BMW of Waterbury was the best decision I could have made. Dennis and his team gave me the best price out of all the Connecticut BMW Dealers. Tim in finance worked up a great best decision I could have made. Dennis and his team gave me the best price out of all the Connecticut BMW Dealers. Tim in finance worked up a great rate and delivered me a hassle-free experience. Orane, the BMW genius, meticulously spent over an hour with me making sure I knew this car inside and out. I am extremely happy with my experience at BMW of Waterbury and I am looking forward to my return for service. More