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BMW of Waterbury

Waterbury, CT

4.7
661 Reviews

133 Schraffts Drive

Waterbury, CT

06705

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Showing 661 reviews

May 21, 2025

I requested a quote on a M2, specs of vehicle sent to dealership from BMW, a general form email reply received..Like most dealers, their rep seemed more interested in getting a phone number rather than More

by koartist77
Recommend Dealer
No
Employees Worked With
Shameem Zaman
May 23, 2025 -

BMW of Waterbury responded

Hello Mr. Taylor, we appreciate the feedback on your inquiry with us. I apologize for giving you the impression that we were trying to be nefarious in requesting your telephone number. I emailed you earlier, and would appreciate the opportunity to connect with you. I do want to clarify transparently that any pricing or quote provided by us, whether verbal or written, we stand by 100%. BMW of Waterbury not only provides transparent customer service in all departments, but genuinely honors our commitments so as to establish the longest lasting relationships with our customers. I apologize again for how our request was interpreted — it would be my pleasure to work with you personally if you'd like. I hope to speak with you soon. Best, Jason Herndon, General Manager 860-631-5849

April 29, 2025

Matt Louis worked with my wife getting the 3series and experience was the best. Definitely recommend More

by matosbrandon601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Louis
Apr 30, 2025 -

BMW of Waterbury responded

We appreciate your business and your review! Thanks from the BMW of Waterbury Team!

April 21, 2025

I cannot speak highly enough of my experience with BMW of Waterbury. Recently, I was faced with a daunting situation as I had a safety recall on my BMW just days before a planned family road trip. I reached More

by andrius.plankis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Persichilli
Apr 21, 2025 -

BMW of Waterbury responded

Andrius, we're delighted to hear that Jason and the BMW of Waterbury team provided you with exceptional service during your recent visit. It's great to know they ensured your vehicle was ready for your family road trip in record time. Thank you for recommending us, and we look forward to serving you again!

February 25, 2025

5 Star Experience! A huge thank you to Dennis Smith and BMW of Waterbury for years of positive car buying experiences. My wife and I have purchased a few cars fro More

by clr
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Feb 25, 2025 -

BMW of Waterbury responded

Thank you for your continued support and kind words about Dennis and the team at BMW of Waterbury! We're delighted to hear that you've had such positive experiences with us over the years. Enjoy your new BMW X7, and we look forward to serving you again in the future!

February 25, 2025

I'm not one to write reviews, but my family and I had an incredibly positive car buying experience with Dennis Smith at BMW of Waterbury recently and I wanted to post about it. Dennis is knowledgeable, a More

by clr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Feb 25, 2025 -

BMW of Waterbury responded

Thank you for sharing your experience with Dennis and the team at BMW of Waterbury! We're delighted to hear that he provided attentive service and helped find exactly what you were looking for. We appreciate your recommendation, and we're here if you need anything in the future!

October 01, 2024

This is my second review. Can’t say enough good things about Misak and the team at BMW of Waterbury. They went the extra mile for me even after the purchase. I needed somethin More

by Darlenew629
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misak Kesterlian
Oct 02, 2024 -

BMW of Waterbury responded

Darlene, we're delighted to hear that Misak and the BMW of Waterbury team provided such excellent service even after your purchase. Thanks for sharing your experience!

July 30, 2024

Antonio Ho, is the man, he was patient and knowable, I will be back in the future I love my new car, new to me! More

by smartech
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Ho
Jul 31, 2024 -

BMW of Waterbury responded

We're delighted to hear that Antonio provided such a positive experience at BMW of Waterbury! Enjoy your new car, and we look forward to seeing you again.

June 16, 2024

Just purchased 2021 Lexus LX at BMW of Waterbury. Very impressed with their efficiency and communication. Thanks to Dennis and team for their help. More

by Fdempsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Jun 17, 2024 -

BMW of Waterbury responded

Thank you for choosing BMW of Waterbury! We're glad to hear that Dennis and the team provided efficient service and clear communication. Enjoy your 2021 Lexus LX!

May 25, 2024

Dennis S. & Jason H created a memorable experience. The process was extremely smooth. Jason H who is the general manager of this location ensure my visits was More

by A.H
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Jason Herndon, Haley Persichilli
May 28, 2024 -

BMW of Waterbury responded

We're delighted to hear that Dennis and Jason made your experience at BMW of Waterbury memorable and smooth! Thanks for sharing this positive feedback!

February 28, 2024

Walking into to Dennis Smith at BMW of Waterbury was the best decision I could have made. Dennis and his team gave me the best price out of all the Connecticut BMW Dealers. Tim in finance worked up a great More

by Ashley S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Feb 28, 2024 -

BMW of Waterbury responded

Ashley, it's fantastic to know that Dennis and the team at BMW of Waterbury provided you with a top-notch experience. We're glad Tim was able to secure a great rate for you and Orane ensured your understanding of all car features. Looking forward to seeing you again when service time comes!

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