BMW of Waterbury

A very attentive and customer friendly dealership. My wife and I felt very comfortable dealing with Dennis Smith as the salesman in our purchase of a CPO vehicle. He not only had a command of the vehic My wife and I felt very comfortable dealing with Dennis Smith as the salesman in our purchase of a CPO vehicle. He not only had a command of the vehicle information but also had a way of making us feel that he was truly interested in helping us find the right vehicle for us. In the buying experience Dennis made sure that we had all of the information that we needed. We were very pleased with the way that he helped us. More

Great experience This has been my 4th BMW from this dealership and I have to say that it has been the BEST experience by FAR. My lease was up on April 22 and Dennis S This has been my 4th BMW from this dealership and I have to say that it has been the BEST experience by FAR. My lease was up on April 22 and Dennis Smith worked endlessly to try to find what I was looking for on the East coast. Unfortunately, he couldn't find one. So, he had to order one. That would take about 6-8 weeks. Well during that time, I had a stroke. I was in the hospital for 6 days and thought my days of driving were over. I was in the hospital again for 4 days and in the ER for 6 hours another time. I had to wait 6 weeks for an appointment with an Neuro Ophthalmologist to eventually get cleared to drive. I had called Dennis to tell him about the stroke. During that long agonizing time of waiting I heard from Dennis several times. He was reaching out to me about how I was doing, how all my Drs. appointments were going etc. I have to say a HUGE THANK YOU to DENNIS SMITH because the Head Principal where I work NEVER reached out to me once. I have worked with her for 25 years. That's a DISGRACE!!!! But my House Principal keeps in touch with me weekly. Now that's LEADERSHIP!!!!!!!! KUDOS to Dennis !!!!!!! More

New car purhase I came in looking to trade in my 2011 535 because it had high miles due to a long work commute. I loved that car and wanted something similar with the I came in looking to trade in my 2011 535 because it had high miles due to a long work commute. I loved that car and wanted something similar with the latest features. Karl found exactly what I wanted and I am thrilled with my new 2017 540. More

Great service experience - as usual I needed routine service (oil change) done and scheduled the appointment with Liz. As usual with Liz, she is always very friendly, courteous and sets I needed routine service (oil change) done and scheduled the appointment with Liz. As usual with Liz, she is always very friendly, courteous and sets up the appointment time that works. My daughter brought my car in for me and waited in the lounge. Liz was again courteous to her when she came in, talked with her about having the summer off (as my daughter is a teacher) and just makes the whole experience easy. I would not go anywhere else for service. My other BMW will need routine servicing soon and I will take advantage of the pickup and delivery service. More

Service Howie and the other service staff were wonderful. They were professional, prompt, and very courteous. I will definitely use this dealership in the fu Howie and the other service staff were wonderful. They were professional, prompt, and very courteous. I will definitely use this dealership in the future. Thank you! More

Pleasant atmosphere. Professional questions and service Service center is close to home and always able to get in on Saturday. People are accommodating as well. Nice area to wait in. Good explanations of wo Service center is close to home and always able to get in on Saturday. People are accommodating as well. Nice area to wait in. Good explanations of work performed. BMW is a great car, however the maintenance is extremely high. More

Go see Charles Park My visit to Hoffman BMW was interesting. Upon arriving I tried to negotiate a fair amount for my trade-in( as usual, no luck).. I was then introduced My visit to Hoffman BMW was interesting. Upon arriving I tried to negotiate a fair amount for my trade-in( as usual, no luck).. I was then introduced to my client advisor, Charles Park. Charles proceeded to put a deal together for me. He was extremely knowledgeable, no hard sell, and loved the BMW product he sold. All sales people in the BMW family should emulate and follow his technique. It was only because of Charles Park that I bought my BMW at Hoffman. P.S. Did I mention that I had to call Hoffman on Charles day off. Guess who called me back? Charles. He stopped by to finish up some work. Did I mention dedication? More

Engine oil change service My BMW 328i was due for engine oil service in July. Booked an online appointment and went 5 minutes before. Howard handled very nicely. But only dissa My BMW 328i was due for engine oil service in July. Booked an online appointment and went 5 minutes before. Howard handled very nicely. But only dissatisfaction was, Car was not cleaned properly inside and outside. More

Great Product. Great Team. To be honest, I wasn't planning on buying when I went in there, just came to test-drive. One thing left to another and I got bitten by the BMW 3-Serie To be honest, I wasn't planning on buying when I went in there, just came to test-drive. One thing left to another and I got bitten by the BMW 3-Series Bug. Everyone there was pleasant and friendly. If they don't know they will find an answer. To make sure everyone is on the same page, it is always great to have your list of questions before coming to any dealership and know your numbers, and double check them 2x :). More

Great customer service Brad was great! not pushy, easy going, and honest. I would come back for another BMW. Great perk is that they will pick up your BMW for service and Brad was great! not pushy, easy going, and honest. I would come back for another BMW. Great perk is that they will pick up your BMW for service and drop it off at no charge. More