BMW of Waterbury

Courteous, Communicative, and Hassle Free I had a couple of issues with a 8 month old car that got to the point I was annoyed enough I brought them in to be rectified. When dropping my car off I had a couple of issues with a 8 month old car that got to the point I was annoyed enough I brought them in to be rectified. When dropping my car off first thing in the morning, I was pleasantly greeted by Elizabeth. One of my service issues happens sporadically so Elizabeth arrange for Mike to come out so I could attempt to recreate the problem. Mike to expressed understanding and outlined what the resolution would take. All things combined, my care was going to have to stay for 2 days and not the anticipated 1 day. So Elizabeth quickly arranged a loaner car for the 2 days which happened to be same make and model of my car with only 7 miles on the odometer. Elizabeth kept me informed of any important information over those 2 days at relevant milestones so I wasn't left guessing at how everything was proceeding. All in all a very pleasant experience which will ensure I continue to use Hoffman BMW of Watertown for all future services. More

Great service! My warranty was nearly up and the brakes felt soft so I dropped off car for inspection. Replaced front brake pads, gave me a great loaner vehicle and My warranty was nearly up and the brakes felt soft so I dropped off car for inspection. Replaced front brake pads, gave me a great loaner vehicle and washed the car. Fantastic experience. More

Very professional operation and I have no complaints. Always satisfied with the service here in Watertown but it has improved over the last few years since Hoffman BMW has taken over the dealership. Always satisfied with the service here in Watertown but it has improved over the last few years since Hoffman BMW has taken over the dealership. More

Routine oil change Howie really knows how to take control of whatever the customers needs are without us even asking. His service, knowledge, and professionalism are cer Howie really knows how to take control of whatever the customers needs are without us even asking. His service, knowledge, and professionalism are certainly an asset to Hoffman BMW of Watertown. To be fully honest, the entire staff is excellent and ever since new ownership came into the town everyone has been raving about their service and sales experiences. Lastly, Dennis in sales is always there to get me caught up on all my questions when I come in. I'm looking forward to my current lease ending to start fresh again. More

Sales and Service I don't like the waiting around game or all the other hold ups when it comes to buying a car. I looked at the dealerships inventory on line. Found a c I don't like the waiting around game or all the other hold ups when it comes to buying a car. I looked at the dealerships inventory on line. Found a couple cars I liked. Did a credit application on line and by the end of the day I was approved. I made a appointment with a sales person named Dennis Smith. My sales person Dennis was very professional and did not do any of the pushing or pulling on me when it came down to buying a car. The sales deal went great and I took delivery on the car the next day. Being the vehicle was used there ended up being a small problem with a tire or wheel I wasn't sure what it was. My sales person Dennis advised me when ever you want you can bring the vehicle back and we will address and problem or concern. Dennis made it really easy for me. Now it was time to meet the Service Manager Walter Modeen. Walter was the go to person with car problems. Walter took the time to listen to my concerns. Walter advised me he would personally make sure the car was a 100% when I returned to pick it up. Also I was provided with a free of charge loaner car! With these guys it didn't stop there !! I was called by my service advisor Eric DuVerger in the service department, Eric advised me that he needed the car a extra day to take the time out to assure my concerns were address 100% . The following day Eric called me and advised me the car is ready for pick up. When I arrived at the service department I met with my service advisor Eric and he reviewed the small problem they found with a tire on the rear of the car. The great service still did not end! When I went outside to pick my car up it was perfectly detailed inside and out. Bottom line from the sales person Dennis Smith, to the Service Manager Walter Modeen to the last person I was with Service Advisor Eric DuVerger I couldn't have had a better experience with the staff. I rated these 3 people with 5 Stars and BMW of Watertown the same. Kind Regards Jim Zanavich More

First time in This was our first time having service done here. Eric was my service rep and Dan worked on the car. They identified a few problems we we're expect This was our first time having service done here. Eric was my service rep and Dan worked on the car. They identified a few problems we we're expecting and took care of everything to our complete satisfaction. There are two things left on the list to address and the car will be like new again. These guys are a winning combination. Thanks Jody & Lauren More

Salesman was excellent Very nice staff, they were very helpful. Selection of cars was great. The price and financing was good also. Sales man was very nice and helpful, got Very nice staff, they were very helpful. Selection of cars was great. The price and financing was good also. Sales man was very nice and helpful, got car ready for delivery for me right away. More

Great service staff, great car service. We received outstanding care and courtesy, and will definitely return. I have been a patron for over twenty years, and even though the place has chan We received outstanding care and courtesy, and will definitely return. I have been a patron for over twenty years, and even though the place has changed hands, they continue to provide good service More

Five Star Service!!! Visiting BMW of Watertown was a great experience from the beginning to end. Charles Park greeted me outside and for the next couple days worked with m Visiting BMW of Watertown was a great experience from the beginning to end. Charles Park greeted me outside and for the next couple days worked with me until I found the BMW series that fit my needs. He was very knowledgeable about each vehicle and made sure each test drive I got the full package details. From there Mr. Frost made sure the car I picked out was sent from another Hoffman dealer on time and exactly what I asked for. Then Charles Tuscano made sure closing the deal was pleasure. I recommend BMW of Watertown and definitely will be a return customer. More