BMW of Waterbury

Great service staff, great car service. We received outstanding care and courtesy, and will definitely return. I have been a patron for over twenty years, and even though the place has chan We received outstanding care and courtesy, and will definitely return. I have been a patron for over twenty years, and even though the place has changed hands, they continue to provide good service More

Relaxed, professional From booking the appointment to walking out the door, the experience was relaxed, comprehensive and professional. The staff was engaging and responsiv From booking the appointment to walking out the door, the experience was relaxed, comprehensive and professional. The staff was engaging and responsive to all concerns. More

Five Star Service!!! Visiting BMW of Watertown was a great experience from the beginning to end. Charles Park greeted me outside and for the next couple days worked with m Visiting BMW of Watertown was a great experience from the beginning to end. Charles Park greeted me outside and for the next couple days worked with me until I found the BMW series that fit my needs. He was very knowledgeable about each vehicle and made sure each test drive I got the full package details. From there Mr. Frost made sure the car I picked out was sent from another Hoffman dealer on time and exactly what I asked for. Then Charles Tuscano made sure closing the deal was pleasure. I recommend BMW of Watertown and definitely will be a return customer. More

Great Service - Great communication Again the service was top notch. The team (Liz) is always attentive and keeps me informed on the progress of the repair. Additional details like the s Again the service was top notch. The team (Liz) is always attentive and keeps me informed on the progress of the repair. Additional details like the staff that provided me a ride while car was in the shop were great people and a terrific extension of the service department. The mechanic was thorough and explained the issue (through the service advisor) and resolved the issue. I highly recommend the service team! More

Maintenance and brakes Great dealership! The staff went above and beyond what I had expected. Contacting them was super easy and they were very professional. I would high Great dealership! The staff went above and beyond what I had expected. Contacting them was super easy and they were very professional. I would highly recommend this dealership for any BMW service. More

Better than the rest. Elizabeth Lafond goes above and beyond to make sure everything is fixed properly. She listens and makes sure that all your concerns are addressed. I'v Elizabeth Lafond goes above and beyond to make sure everything is fixed properly. She listens and makes sure that all your concerns are addressed. I've had problems in the past with other BMW dealerships and I must say I've had nothing but exceptional service from this dealership. More

Service excellence called from my car about a message on the dash . I was able to take the car to Watertown that afternoon, was given a loaner for the two days it took called from my car about a message on the dash . I was able to take the car to Watertown that afternoon, was given a loaner for the two days it took to correct the problem. When I picked up the car it turned out that the issue was a warranty item and covered completely! (I had spent $700 at another BMW service place in the preceding weeks and the issue was not resolved.) More

Emergency service I brought my car in to service center under emergency conditions. Eric put everything into motion, repairs were taken care of within 1 day . Very happ I brought my car in to service center under emergency conditions. Eric put everything into motion, repairs were taken care of within 1 day . Very happy with total experience More

Outstanding service and professionalism My husband and I are very pleased with the service received at BMW of Watertown excellent group of people, this is our second purchase with Mr. Dennis My husband and I are very pleased with the service received at BMW of Watertown excellent group of people, this is our second purchase with Mr. Dennis Smith, he worked with us explaining everything and got us in to a beautiful X5. Khaled Nasser explained to me in simple steps how to understand my new X5. Mr. Charles Tuscano in the finance department did an exceptional job reaching our budget. We are very grateful and highly recommend BMW of Watertown. More

Service I did not have an appointment but a warning stating light malfunction displayed on my dash. Howard went above and beyond to accomudate me to resolve m I did not have an appointment but a warning stating light malfunction displayed on my dash. Howard went above and beyond to accomudate me to resolve my issue. He even performed the service that were needed. Excellent customer service Howard. More