BMW of Waterbury

Sparkling Liz was great all was taken care of by her. Car was ready when she said and kept me informed via text. A very sparkling experience from when I handed Liz was great all was taken care of by her. Car was ready when she said and kept me informed via text. A very sparkling experience from when I handed her the keys till she handed them back. More

Service advisor did not exemplify BMW standard . We were disappointed in communication , length & extent of service, (1wk) car was dropped off on Wed. May 24th, we got it back Wed. May 31. The Advis We were disappointed in communication , length & extent of service, (1wk) car was dropped off on Wed. May 24th, we got it back Wed. May 31. The Advisor Eric never called to inform us of not getting car back on long weekend.He said he was off Friday, hummmm no one else could make the call. and until I finally called Friday afternoon the receptionist said he was off and no that car will not be ready. He also had problem adding up final bill. We paid 371.00 at 9 am, to receive a call later we owed more. He totally is not up to par on communication and then told us we needed to pay $321.00 more after we were home, 2 hours later cause he made a mistake. We understand people make mistakes but gave us the total 3 times before he made the ( I made a mistake call) This is our 2nd BMW x5 and never did we encounter such unprofessional service in N.C. or R.I. We will not recommend or return to BMW of Watertown. My husband and I always admire the workmanship and quality customer service BMW provides but this was a disappointment. More

My first service visit was very impressive. Best I have ever I was most impressed with your digital contact info and systems. I quickly was sent an email with all of Howard's contact info. Howard was very courte I was most impressed with your digital contact info and systems. I quickly was sent an email with all of Howard's contact info. Howard was very courteous and responsive. More

Best Dealership I've been to in 25 years From Top to bottom best car buying experience I've had From CA to Ohio and back to CT! Love them would highly recommend them to friends and family. From Top to bottom best car buying experience I've had From CA to Ohio and back to CT! Love them would highly recommend them to friends and family. More

Routine maintenance Elizabeth was very friendly and accommodating. I would definitely bring my vehicle back to her for servicing arrangements. She kept me updated on prog Elizabeth was very friendly and accommodating. I would definitely bring my vehicle back to her for servicing arrangements. She kept me updated on progress and helped me get into a loaner vehicle. More

Excellent Service was superb Elizabeth was very accommodating in getting me in and out quickly I was pressed for time and she did a great job Service was superb Elizabeth was very accommodating in getting me in and out quickly I was pressed for time and she did a great job More

Perfect Car Buying Experience! Recently purchased a new car from BMW of Watertown (Hoffman) and I have to say it was the most pleasurable car buying experience I have had in a long Recently purchased a new car from BMW of Watertown (Hoffman) and I have to say it was the most pleasurable car buying experience I have had in a long long time. I was looking for a car that had specific features and they did not try to sell me another car or anything like that. The just traded with another dealer for a car in production that could be made to my specifications. We didn't haggle about the price to any great extreme, all of the information was up front and clear to understand. Overall a perfect car buying experience! More

Best New Car Buying Experience ever I'll bet not too many people can say my salesman was the best part of my car buying experience. Well, Dennis made what is usually an uncomfortable tas I'll bet not too many people can say my salesman was the best part of my car buying experience. Well, Dennis made what is usually an uncomfortable task a pleasure. His pleasant "no pressure" demeanor, vast product knowledge and desire to make the whole experience about what you want was a refreshing change to buying a car. Even after the sale, his attention to every little detail made me feel special. I would highly recommend Dennis Smith to anyone looking to purchase their next vehicle! Charles helped me out with the financing on my vehicle and he too added to this great experience. Usually going into the finance managers office can be a bit intimidating but I felt very comfortable with his finance recommendations on the vehicle I purchased. More

Perfect service ! My recent service visit to Hoffman BMW was a seamless event. I experienced a tire puncture and wheel damage in my new 5-Series. An appointment was pro My recent service visit to Hoffman BMW was a seamless event. I experienced a tire puncture and wheel damage in my new 5-Series. An appointment was promptly scheduled for me to drop off the car at my convenience. . Elizabeth LaFlond kept me appraised via text on the progress of the repair ( no dealing with missed phone calls ) and handled all the warranty paperwork as promised. She turned this potentially nuisance situation into just a small inconvenience. And all work was completed as promised and the car immaculate! More