BMW of Waterbury

Best New Car Buying Experience ever I'll bet not too many people can say my salesman was the best part of my car buying experience. Well, Dennis made what is usually an uncomfortable tas I'll bet not too many people can say my salesman was the best part of my car buying experience. Well, Dennis made what is usually an uncomfortable task a pleasure. His pleasant "no pressure" demeanor, vast product knowledge and desire to make the whole experience about what you want was a refreshing change to buying a car. Even after the sale, his attention to every little detail made me feel special. I would highly recommend Dennis Smith to anyone looking to purchase their next vehicle! Charles helped me out with the financing on my vehicle and he too added to this great experience. Usually going into the finance managers office can be a bit intimidating but I felt very comfortable with his finance recommendations on the vehicle I purchased. More

Perfect service ! My recent service visit to Hoffman BMW was a seamless event. I experienced a tire puncture and wheel damage in my new 5-Series. An appointment was pro My recent service visit to Hoffman BMW was a seamless event. I experienced a tire puncture and wheel damage in my new 5-Series. An appointment was promptly scheduled for me to drop off the car at my convenience. . Elizabeth LaFlond kept me appraised via text on the progress of the repair ( no dealing with missed phone calls ) and handled all the warranty paperwork as promised. She turned this potentially nuisance situation into just a small inconvenience. And all work was completed as promised and the car immaculate! More

Very good experience. I was in just for the routine maintenance, but what actually impressed me was the positive attitude of the service advisor, he was profffessional, hon I was in just for the routine maintenance, but what actually impressed me was the positive attitude of the service advisor, he was profffessional, honest and helpful. He should be an example to follow for many in the industry. More

Best Of Breed Very reliable, trustworthy, knowledgeable and willingness to accommodate. Explain in detail recommended repairs in detail prior to proceeding. Our fam Very reliable, trustworthy, knowledgeable and willingness to accommodate. Explain in detail recommended repairs in detail prior to proceeding. Our family has two BMW's both get serviced here. More

Excellent Service was Excellent Karl Turshani and Charles Tuscano is the BEST We are already thinking about buying our next vehicle here Had a great experience Service was Excellent Karl Turshani and Charles Tuscano is the BEST We are already thinking about buying our next vehicle here Had a great experience. More

Highly Recomended The service team which includes the techs at Watertown BMW seem to really care about making the customer happy. My past few visits there have been dra The service team which includes the techs at Watertown BMW seem to really care about making the customer happy. My past few visits there have been drama free. I believe the tech I talk to there (Mike?) is extreamly helpful resolving any issues I may encounter with the car. More

So far no new problems,. Ms Lafond was away, so Mr. DuVerger took good care of me. The water pump work done so far so good. I would have given you 5 stars if it weren't for Ms Lafond was away, so Mr. DuVerger took good care of me. The water pump work done so far so good. I would have given you 5 stars if it weren't for the technician, Antonio Capela, not securing the air filter housing inside the engine compartment. One of the nuts was missing, and I had to find one that would work. Luckily he left the other nut attached, but loose. I have had this 1987 325IS since new, I know the car inside out, and I always check everything after it is serviced. So, I can tell good from bad work! More

Purched new 2017 BMW 5 series Dennis Smith, our sales consultant is 5 star +! Knowledgeable, professional, patient and very accommodating. After visiting several dealers we picke Dennis Smith, our sales consultant is 5 star +! Knowledgeable, professional, patient and very accommodating. After visiting several dealers we pickedDennis, made us feel like family!! More

An Amazing Experience My wife and I can't express enough thanks to everyone at Hoffman BMW. There team was so professional and committed to making our experience second to My wife and I can't express enough thanks to everyone at Hoffman BMW. There team was so professional and committed to making our experience second to none from our first steps in beautiful facility to driving away in our new X1. Special thanks to Donny, Charlie, Walter, Joe and our Client Advisor Dennis More

Great car-buying experience Despite the pouring rain, Karl Turshani was more than willing to provide excellent customer service to me, both inside and outside the dealership. I Despite the pouring rain, Karl Turshani was more than willing to provide excellent customer service to me, both inside and outside the dealership. I found him to be attentive, responsive, and pleasant. I'd recommend him to anyone looking for either a new or used BMW. More