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BMW of Waterbury
Waterbury, CT
660 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 660 reviews
May 19, 2017
very pleasant Very professional and pleasant service and it did not take a long, unreasonable amount of time. The car was washed which was very helpful.Thanks Very professional and pleasant service and it did not take a long, unreasonable amount of time. The car was washed which was very helpful.Thanks More
by RITA
Verified CustomerEmployees Worked With
Howard Hafford
May 18, 2017
Best service So glad I was helped by the beautiful service advisor Liz she was very informative and knew what she was doing and recommended the best for my 7 serie So glad I was helped by the beautiful service advisor Liz she was very informative and knew what she was doing and recommended the best for my 7 series. I will always bring my car to her for service. More
by Usmanakr86
Employees Worked With
Elizabeth LaFond
May 17, 2017
Terrible Service We scheduled service at this dealership out of convenience. My wife dropped the car off for its 10,000 mile service and requested a tire rotation at t We scheduled service at this dealership out of convenience. My wife dropped the car off for its 10,000 mile service and requested a tire rotation at the same time. It was explained to her that "BMWs don't need to have their tires rotated because it was an all wheel drive car. At that moment, my wife knew something was wrong. She questioned the tech about it and he tells her that BMW doesn't rotate tires. It left me in query because I have owned all wheel drive cars for a long time and have always rotated the tires unless the vehicle ran staggered tires. I called to speak to the tech who was assigned to her car and wound up speaking with Meg who was quick to try and resolve the situation around not rotating the tires. All in all, I got in touch with the tech who gave my wife the wrong information and he tried to tell me that my wife may have misunderstood the conversation. Howard said that he told her that it was not a service that BMW performs which was not true. Howard should have taken the time to explain how it works by saying that it is not something that is part of the 10,000 mile service, but for $40 we can perform this service for you. That was never explained to her. There was also a software upgrade to be performed on the vehicle which was not explained that it was going to take the better part of the day to perform. My wife was stranded st her office for most of the day when she finally decided that enough was enough and phoned Howard at 4:30 and asked for the car. He arranged for her car to be brought to her place of business which was less than 10 minutes away. My wife did not receive her car until 5:45 that evening stranding her without a car. It may have been better to ask if that day was the most convenient time to perform the upgrade. Total case of under promise and under deliver at Hoffman. We have been the victims of three disappointing experiences at this place. This is our first experience with a BMW and question if we will buy another one. I was always under the impression that when you. It the car you buy a level of service as well. Total disappointment. Mercedes Benz never gives me this level of service. I will not return to this dealership for another lousy customer experience. More
by rcjm07
Employees Worked With
Howard Hafford
May 17, 2017
Very pleased Great effort on everyone's part. Service is first and foremost. I appreciated the follow-up and explaining what work was done, and the opportunity t Great effort on everyone's part. Service is first and foremost. I appreciated the follow-up and explaining what work was done, and the opportunity to use a loaner car while mine was being serviced. Again, great work by everyone! More
by DMROZ
Employees Worked With
Howard Hafford
May 16, 2017
Great Experience Dennis and Charles were amazing. I went to dealerships all over Connecticut and nothing came close to the service and price provided at BMW of Watert Dennis and Charles were amazing. I went to dealerships all over Connecticut and nothing came close to the service and price provided at BMW of Watertown. More
by alexvalfano
Employees Worked With
Dennis Smith, Charles Tuscano
May 16, 2017
Professional, stress free Great experience here. Never felt like I was being pressured and everyone was very informative and willing to answer (truthfully) any question I had. Great experience here. Never felt like I was being pressured and everyone was very informative and willing to answer (truthfully) any question I had. You don't always find that at most dealerships. Dennis smith was as nice of a gentleman as he is a knowledgeable salesman. 5stars More
by stex8921
Employees Worked With
Dennis Smith, Charles Tuscano
May 15, 2017
Professional, courteous Pleasure to deal with. Loaner car was made available. Car was washed upon return. Elizabeth was friendly, courteous and professional. Service was comp Pleasure to deal with. Loaner car was made available. Car was washed upon return. Elizabeth was friendly, courteous and professional. Service was completed by time promised. More
by bmwkid
Employees Worked With
Elizabeth LaFond
May 14, 2017
Great experience!! BMW of Watertown was amazing to work with. Every person I worked with was really friendly and knowledgeable. It made the process of leasing a new car BMW of Watertown was amazing to work with. Every person I worked with was really friendly and knowledgeable. It made the process of leasing a new car easy. Dennis Smith was excellent. Super knowledgeable about everything about my car, patient, willing to answer all the questions I had. He spent ample time with my prior to purchase as well as after the purchase going through and showing me every single thing in my car. They are very willing to work with you and get you want you want. More
by Jag
Employees Worked With
Dennis Smith, Donny Frost, Charles Tuscano
May 10, 2017
Quality Excellent service with no wait time. Employees friendly and use of liner car was a great convenience. I will definitely recommend this dealership to Excellent service with no wait time. Employees friendly and use of liner car was a great convenience. I will definitely recommend this dealership to my friend and family. More
by SUEPAPP
Employees Worked With
Eric DuVerger
May 10, 2017
Wonderful Experience Everyone at this dealership is highly professional. My CA, Brad Epstein, was friendly, courteous and responsive. I've already received a call from h Everyone at this dealership is highly professional. My CA, Brad Epstein, was friendly, courteous and responsive. I've already received a call from him asking if he could do anymore to help acclimate to the new car. Charlie, the finance person was so easy to deal with and explained everything in detail. Debra, the person I dealt with in Parts was extremely helpful in making sure I had what I needed. So far, I am extremely satisfied with both the service and my new car. Nancy Calabrese More
by GREEN50
Employees Worked With
Charles Tuscano, Brad Epstine
