BMW of Waterbury

nice and easy courteous helpful knowledgable - these three words describe everything the sale went as smoothly as possible Mr. Tuscano was especially understandin courteous helpful knowledgable - these three words describe everything the sale went as smoothly as possible Mr. Tuscano was especially understanding and helpful in resolving all the questions we had. More

Prompt Everything was as expected. I was greeted right way and service was completed within the estimated time. I would recommend Hoffman BMW service to anyo Everything was as expected. I was greeted right way and service was completed within the estimated time. I would recommend Hoffman BMW service to anyone. More

Great staff! I recently went to check out a 435i, as soon as Charles showed me the car and took me for a ride I knew I didn't want to leave without the car. I had I recently went to check out a 435i, as soon as Charles showed me the car and took me for a ride I knew I didn't want to leave without the car. I had come to the dealership with previous knowledge about these cars and Charles knew everything I needed to know and more! Was very helpful and personable, I've already recommended him and the dealership as a whole to multiple friends. Will definitely be dealing with them again in the future, thanks bmw of Watertown! More

Amazing!! Elizabeth LaFond has made yet another scheduled service amazing! I bought my BMW from the Ridgefield dealership and have never been treated so well a Elizabeth LaFond has made yet another scheduled service amazing! I bought my BMW from the Ridgefield dealership and have never been treated so well as at Hoffman BMW. There are not many people who can say they enjoyed a service trip, but my morning was awesome. Thank you Liz for another great experience. I will definitely be purchasing my next BMW in Watertown. More

Awesome Elizabeth my service relations person is always amazing and very helpful I would highly recommend working with this dealership I only went in for t Elizabeth my service relations person is always amazing and very helpful I would highly recommend working with this dealership I only went in for tires and they clean the inside of my car More

Professional people great service Very helpful and professional stuff, clean facility, great service. Elizabeth and Walter are absolutely great people, very motivated to help the custo Very helpful and professional stuff, clean facility, great service. Elizabeth and Walter are absolutely great people, very motivated to help the customer. I would definitely recommend this place. More

Customer Service at Its Best Karl Turshani was a joy to work with. Karl's behavior through the entire process was always with making my experience as comfortable and stress free Karl Turshani was a joy to work with. Karl's behavior through the entire process was always with making my experience as comfortable and stress free as possible. From the first time we spoke on the phone to finalizing my purchase he never put any pressure on me and made me feel that he always had my best interest in mind. I do hope you appreciate Karl as an outstanding employee and an excellent ambassador for the Hoffman Auto Group. Charles Tuscano made the finance process simple and was extremely efficient. All of the paper work was ready which made finalizing this unpleasant necessity a breeze. Thank you for a pleasant car buying experience. More

Emissions Disaster The service center in Watertown treated me with amazing care and respect during my latest trials with our 1996 Z3. Eric DuVerger, our service advisor The service center in Watertown treated me with amazing care and respect during my latest trials with our 1996 Z3. Eric DuVerger, our service advisor, went over and beyond what I thought a dealer would do for a customer who had an old car. They kept the car for more than two weeks, analyzing how to help us get it through emissions. The emissions test had aborted 8 times this year. As my legal time was running out, my last hope was your service dept. By changing two sensors and doing additional drive cycles, it finally passed. We are not customers who are big money makers for the dealership and we were so happy to get first class service. Thank you so much. John Hislop More

Great! Service was great, they keep me up to date on my service & were very pleasant to work with. I will continue to have my car services there. Service was great, they keep me up to date on my service & were very pleasant to work with. I will continue to have my car services there. More

Amazing service! Honestly, this is the first time that my car buying experience has resembled that of booking a room or buying a flight ticket. It really was an amazin Honestly, this is the first time that my car buying experience has resembled that of booking a room or buying a flight ticket. It really was an amazing experience and I feel like the salesman was my friend. In all, it probably took me two and a half hours to from the moment I initialed the first contact to getting the car out of the parking lot. Everything is just streamlined and the salesman who attended me (Brad Epstine) was just phenomenal. Great service all around. Polite to no end. Reserved and extremely helpful. He helped me navigate the process like he was an old friend of mine. More