BMW of Waterbury

Service on 2015 BMW X1 idrive28i I was very pleased with my experience at Hoffman BMW in Watertown, CT on Friday, March 17. They acquired and programmed a new key for me and also serv I was very pleased with my experience at Hoffman BMW in Watertown, CT on Friday, March 17. They acquired and programmed a new key for me and also serviced my car. Eric Duverger was my service rep. He was courteous, accommodating and thorough. I appreciated that he came back to the waiting area several times to give me the status of the work being done. The process was fast and efficient. More

Accomadating I have been there several times in the last couple of months for different issues that was covered by warranty and every time Eric made it a pleasant I have been there several times in the last couple of months for different issues that was covered by warranty and every time Eric made it a pleasant experience, made sure I drove with the tech to insure all the noises that were mentioned were heard....Execellent service More

New car Salesperson was excellent. He kept us informed. He was very friendly. He answered all our questions. He explained how the vehicle worked. Explained th Salesperson was excellent. He kept us informed. He was very friendly. He answered all our questions. He explained how the vehicle worked. Explained the process. Helped register us online. More

Convenient They are extremely helpful and are super convenient. I was helped by Karl Turshani, he helped me make the experience a great one, I highly recommend H They are extremely helpful and are super convenient. I was helped by Karl Turshani, he helped me make the experience a great one, I highly recommend Hoffman BMW! More

Pleasant experience Have been a very satisfied and loyal customer of the Hoffman Auto Group for 20 years, however, this was my first visit to their BMW dealership which p Have been a very satisfied and loyal customer of the Hoffman Auto Group for 20 years, however, this was my first visit to their BMW dealership which proved to be yet another very pleasant experience. Dennis Smith was my client advisor who patiently assisted me through the process of locating the vehicle I wanted. He is very knowledgeable, professional and was always a pleasure to work with. Many thanks to everyone at BMW of Watertown. More

Elizebeth LaFond was excellent in explaining about service ELIZEBETH WAS VERY PROMPT IN CALLING ME AND LETTING ME KNOW THAT THEY HAD TO KEEP MY CAR OVERNIGHT AND THE JOB WAS DONE PERFECTLY. ELIZEBETH WAS VERY PROMPT IN CALLING ME AND LETTING ME KNOW THAT THEY HAD TO KEEP MY CAR OVERNIGHT AND THE JOB WAS DONE PERFECTLY. More

The greatest oil change ever. Dropped car off at 7:45, picked up loaner vehicle went to the gym for two hours returned the car everything complete. Awesome experience. I didn't nee Dropped car off at 7:45, picked up loaner vehicle went to the gym for two hours returned the car everything complete. Awesome experience. I didn't need to wait even a second. Elizabeth was the friendliest person I ever met. More

Horrible customer service This dealer ship took my car in for a simple paint repair(under warranty). I Dropped the car off on a Tuesday and was told it would be back on Friday This dealer ship took my car in for a simple paint repair(under warranty). I Dropped the car off on a Tuesday and was told it would be back on Friday ,Friday came and they extended the time to the following Monday. I called them Monday morning and was told it would be ready that afternoon then was contacted and was told now it won't be ready for another two days. On that day (Wednesday) received a call telling me I could pick it up that afternoon. On my way to get it received another call from a different individual stating that it was still not ready and to wait till the next day. On Thursday at around closing time my car was reported to be ready upon arriving at the dealer and inspecting the job I found fish eyes (a poorly prepared paint job)in the paint and overspray on the fenders so after being led on for so long iv just taken the car back and will be bringing the car to another dealer to get the problems delt with iv found the staff at this dealership to be untruthful and unreliable and very misleading they offer no compensation for there false deadlines and also did not provide me with a current year model loaner as advertised I would not recommend the dealer at all in fact my opinion they should be avoided at all cost More

Service both efficient and caring I brought my 228xi in for an oil change, but also had a question about the automatic engine shut-off feature. The oil change was as expected--with flu I brought my 228xi in for an oil change, but also had a question about the automatic engine shut-off feature. The oil change was as expected--with fluids topped off and all else checked out. The question was answered, And, given the grunginess of the car's exterior after our recent snowstorm, I was delighted to see that it now looked spectacular after a careful hand washing. More

No prpblems..service and attention was excellent. Like I said..service and attention to detail was excellent. No problems. The service lady was very attentive to my needs and the car was serviced in a Like I said..service and attention to detail was excellent. No problems. The service lady was very attentive to my needs and the car was serviced in a very short time frame. More