BMW of Waterbury

Quick and easy I brought my 5series in for a steering and sensor and reprogramming. I was taken care of by Langford, who had already arranged for transportation back I brought my 5series in for a steering and sensor and reprogramming. I was taken care of by Langford, who had already arranged for transportation back to my house. She was very pleasant and explained exactly what would be done on my car. I received a message later that day and when I arrived my vehicle was waiting for me cleaned and ready to go. Thanks Liz! Great service. Thanks to tech Joe Coates for taking good care of my car. Quick and accurate diagnosis and great work. More

X5 Check Up No problems or surprises, I had a few technical questions and Eric answered them superbly. Purchased my X5 @ this location and plan on servicing it th No problems or surprises, I had a few technical questions and Eric answered them superbly. Purchased my X5 @ this location and plan on servicing it there too. More

Car purchase experience Brad Epstine made a a great buying experience. Showed genuine concern that I understood a dead satisfied with all aspects of the sale. Other staff a Brad Epstine made a a great buying experience. Showed genuine concern that I understood a dead satisfied with all aspects of the sale. Other staff at the dealership very friendly. More

Very Knowledgeable salesperson, helpful and thorough I appreciated how much dedication and attention paid to us by Brad showing us multiple cars, spending a lot of time going over the car's features and I appreciated how much dedication and attention paid to us by Brad showing us multiple cars, spending a lot of time going over the car's features and letting us test drive as many vehicles as we needed to make a decision. It was a great experience for us. More

Fantastic job I blow a tire on the highway on my way to work and needed a new 1 with a quick turn around and that's what Eric did for me he got me in and out as fas I blow a tire on the highway on my way to work and needed a new 1 with a quick turn around and that's what Eric did for me he got me in and out as fast as humanly possible new tire and balanced More

Brad was who I worked with and he was great . I have only good things to say . Brad was extremely helpful and worked hard to find me the right car. I will pass his name along to friends. The other I have only good things to say . Brad was extremely helpful and worked hard to find me the right car. I will pass his name along to friends. The others I met ( like the business manager) were great too. Glad I came to Watertown BMW. More

Service with a smile Outstanding dealership appointment was right on. Saturday was great and the tech was efficient. Will continue to do business here. Eventually buy from Outstanding dealership appointment was right on. Saturday was great and the tech was efficient. Will continue to do business here. Eventually buy from them also. Keep up the great work More

Fantastic Service Department I was referred to this dealership from a friend and received amazing outstanding customer service from Liz. She exceeded my expectation and made sure I was referred to this dealership from a friend and received amazing outstanding customer service from Liz. She exceeded my expectation and made sure I was well taking care of! She but me in a loner right away and called me daily to give me updates on my car. A true worker that really cares for her clients......Thank you Liz!! More

A great purchasing experience! Every one is pleasant and professional; very easy to work with this dealership. No silly sales gimmicks. My vehicle was weeks earlier than expected. Every one is pleasant and professional; very easy to work with this dealership. No silly sales gimmicks. My vehicle was weeks earlier than expected. That is first class performance. More

Great experience!! Would do it again Great experience at Hoffman BMW. My salesman Charles Park was phenomenal! Well versed & educated on the vehicle. Extremely personable & kind. He made Great experience at Hoffman BMW. My salesman Charles Park was phenomenal! Well versed & educated on the vehicle. Extremely personable & kind. He made would could be a laborious experience very streamlined and enjoyable. Would definitely do business with him again 😉 More