BMW of Waterbury

Oil change Great customer service! Liz was so friendly and professional. The text to inform me my car was ready to be picked up was so convenient! Great customer service! Liz was so friendly and professional. The text to inform me my car was ready to be picked up was so convenient! More

Excellent first time service I did my initial service with Hoffman BMW. I own another Hoffman vehicle and really like their service policy. They pick up my car from my work or hom I did my initial service with Hoffman BMW. I own another Hoffman vehicle and really like their service policy. They pick up my car from my work or home, leave me a loaner, and then return my car serviced and cleaned. An excellent hassle free experience. More

Excellent service, punctual, thorough, and optimal results Because I was very pleased with the service from punctuality, reliability and quality. The car picked up on time and returned in optimal condition. Th Because I was very pleased with the service from punctuality, reliability and quality. The car picked up on time and returned in optimal condition. The replacement vehicle was excellent and the exchange of the vehicles was easy and quick More

Sales and service Erica and Brad are great terrific service would highly recommend for sales and service ,It was a great buying experience and first service experienc Erica and Brad are great terrific service would highly recommend for sales and service ,It was a great buying experience and first service experience . I would definitely do business here again More

Annual Service Great service experience. Brought in both cars for oil changes, cabin filters, wipers, etc. on scheduled maintenance and had the added convenience of Great service experience. Brought in both cars for oil changes, cabin filters, wipers, etc. on scheduled maintenance and had the added convenience of fine 330 loaner. Thank you Liz Lafond for making this an easy day. More

Good Job Everything went well - the appt. making, the loaner car, the politeness of everyone involved. Our vehicle was ready when it was supposed to be and it Everything went well - the appt. making, the loaner car, the politeness of everyone involved. Our vehicle was ready when it was supposed to be and it was washed, as well. More

Great work and great price I am never worry about being overcharged or work being done that I don't need. Eric was great on keeping me up to date on status of repair. Loan I am never worry about being overcharged or work being done that I don't need. Eric was great on keeping me up to date on status of repair. Loaner car was awesome. More

Excellent Sales people Leased a new 2017 BMW X5. Dealing with the sales people was easy and straight forward. They made everything clear upfront, gave me a great price and Leased a new 2017 BMW X5. Dealing with the sales people was easy and straight forward. They made everything clear upfront, gave me a great price and delivered on everything as promised. Dennis Smith the Sales person and Donny Frost the manager were a pleasure to deal with. They followed up a week after delivery to make sure everything was good and that I was happy! Highly recommended! More

Excellent customer service I had an excellent experience very helpful customer service mechanics are very friendly and helpful they did a great job on my car ery satisfied with I had an excellent experience very helpful customer service mechanics are very friendly and helpful they did a great job on my car ery satisfied with the service More

Good experience BMW of Watertown couldn't have been more accommodating. It was a pleasure working with a company who takes pride in their customer relations. I have u BMW of Watertown couldn't have been more accommodating. It was a pleasure working with a company who takes pride in their customer relations. I have used them 3-4 times and would recommend their dealership. More