BMW of Waterbury

Responsive and timely The service department promptly returned calls, and kept me timely informed of the status of the work being made. The Service Department was also ver The service department promptly returned calls, and kept me timely informed of the status of the work being made. The Service Department was also very accommodating to my requests to have the car ready on a particular date. Moreover, the mechanics, technicians and other staff performed superior work, and repaired a condition that I had not noticed, but was within the warranty period. My warranty is soon to expire, and they could have ignored the issue until it became a problem, which likely would have been noticed by me after the warranty expired. This type of proactive and customer-centric approach has convinced me to use BMW of Watertown in the future. More

Certified pre-owned 2015 328I Brad was our sales consultant. He was great with keeping contact with us about our purchase. The whole staff at Hoffman BMW was very helpful throughou Brad was our sales consultant. He was great with keeping contact with us about our purchase. The whole staff at Hoffman BMW was very helpful throughout the whole process. When going to pick up the car, Brad went over everything about the car and made sure we felt comfortable leaving the dealership. The finance department was also very helpful. Overall it was a great experience buying our car at BMW of Watertown. More

Car service Friendly staff, understanding, and very accommodating. Did a great job servicing my car in such a timely manner. Thank you for your help with my vehic Friendly staff, understanding, and very accommodating. Did a great job servicing my car in such a timely manner. Thank you for your help with my vehicle and ensuring my safety driving. Elizabeth was very helpful. More

Great experience buying a BMW from BMW of Watertown We purchased a BMW 535i this week and we could not have asked for a better experience. Found the dealership, BMW of Watertown, while looking for cars We purchased a BMW 535i this week and we could not have asked for a better experience. Found the dealership, BMW of Watertown, while looking for cars online. Dennis Smith, the client advisor we worked with, offered us a fair price up front and made the buying process completely hassle free. Everyone at the dealership was kind, professional and courteous. We will definitely come back to the dealership for our next car and will recommend the place to our family and friends! More

courteous and professional Service manager was quick to keep me informed about repairs by telephone as well as email. He identified unknown problems and repaired them at reasona Service manager was quick to keep me informed about repairs by telephone as well as email. He identified unknown problems and repaired them at reasonable cost. Very satisfied. More

Great experience I would like to say during my research for a vehicle, and through the purchasing process of the vehicle, my experience with Watertown BMW was awesome. I would like to say during my research for a vehicle, and through the purchasing process of the vehicle, my experience with Watertown BMW was awesome. Everyone was very friendly. My sales person never made me feel pressured to buy, and he took a lot of time to answer my questions, and help me understand all my options. More

Excellent service. Liz Lafond is an excellent person to dea Excellent service. Very transparent as to the cost and the timing of the repairs. Liz Lafond did a great job keeping in touch with me. Excellent service. Very transparent as to the cost and the timing of the repairs. Liz Lafond did a great job keeping in touch with me. More

Quick service and communiication Thanks for getting me the discount on the oil change and taking the service on short notice. Very Polite and informational visit with quick turn aroun Thanks for getting me the discount on the oil change and taking the service on short notice. Very Polite and informational visit with quick turn around. More

Awesome!!! Simply the BEST!!!! BMW Watertown the BEST!!!!! To Infinity and BEYOND!!!! BMW Watertown, friendly, efficient, clean, very helpful!!! Everyone happy!!! So important!!! G BMW Watertown the BEST!!!!! To Infinity and BEYOND!!!! BMW Watertown, friendly, efficient, clean, very helpful!!! Everyone happy!!! So important!!! GO BMW Watertown!!!! Fantastic, wonderful, PHabulous, yes with a PH!!!! More

Air bag recall They did excellent job on my car, and i receive my car clean ! Im very happy with the dealer, and Brad is an excellent person, give a lot of attention They did excellent job on my car, and i receive my car clean ! Im very happy with the dealer, and Brad is an excellent person, give a lot of attention ! More