BMW of Waterbury

Almost Great On my way to a party the Friday night a warning light popped up and the car stalled alerting me to bring to nearest service location, so I googled and On my way to a party the Friday night a warning light popped up and the car stalled alerting me to bring to nearest service location, so I googled and found it was only 4.7 miles away. I had to tow vehicle in because of engine malfunction issue the next morning. I called few times no answer. When I arrived Eric was pleasant and reassured me he will do his best to assist. He kept me informed on length of service because they need assistance on how to processed. I felt confident because he wanted to give the best service and it made me feel valued as a customer. He asked how I was enjoying the loaner, to ensure my comfort. Great job Eric I will return because of you. I was not pleased about the lady wanting to rush me along when you were going thru paper works with me. I mention my rewards card and she had no idea what I was talking about. I'm not an unreasonable person and there are times I may not know everything but will inquire, guess that's not an option in her practice for customer service. Hence, four stars and not five. More

Total Satisfaction The BMW staff was professional and courteous. They were very thorough and took the time to be sure our experience was smooth and stress free. We had The BMW staff was professional and courteous. They were very thorough and took the time to be sure our experience was smooth and stress free. We had 3 previous leases with this dealership, and this was our first purchase. Would definitely recommend BMW of Watertown, as well as the Sales Staff that assisted us. More

Very efficient operation From the time I contacted Liz to getting back in my car they were very courteous, efficient and extremely service orientated. They understand the word From the time I contacted Liz to getting back in my car they were very courteous, efficient and extremely service orientated. They understand the word "Service" here and do and exceptional job with it. Being in the a service business I can tell you that these people know how to do it! More

Eric in service department was extremely helpful. Had a great visit to Hoffman BMW service department. Eric in service was extremely helpful. He was also able to schedule me for a loaner which was ver Had a great visit to Hoffman BMW service department. Eric in service was extremely helpful. He was also able to schedule me for a loaner which was very helpful. More

Excellent Service! Very friendly and knowledgeable staff. Always a pleasure doing business with the service team at BMW of Watertown. Thanks for making my vehicle safe a Very friendly and knowledgeable staff. Always a pleasure doing business with the service team at BMW of Watertown. Thanks for making my vehicle safe and reliable every time! More

Warranty Work Everything taken care of. Something that was not fixed on my last visit was taken care of this time thanks to Elizabeth following through and getting Everything taken care of. Something that was not fixed on my last visit was taken care of this time thanks to Elizabeth following through and getting it done. More

excellent Great experience. No problems. Love the text reminder before the appointment. Service person very friendly. Timely service. Love having a loaner. Great experience. No problems. Love the text reminder before the appointment. Service person very friendly. Timely service. Love having a loaner. Thank you very much. More

Good experience I'm very happy with the service, our service advisor was top notch. She communicated everything that was happening and was very available for question I'm very happy with the service, our service advisor was top notch. She communicated everything that was happening and was very available for questions. My car is running very well. And it was returned in optimal condition. More

Preferred Customer I did not purchase my BMW from Watertown BMW but when scheduling/receiving service I was treated not only like a long time client but family. I did not purchase my BMW from Watertown BMW but when scheduling/receiving service I was treated not only like a long time client but family. More