BMW of Waterbury

Exactly what I wanted out of my car buying experience. Came into the dealership with a build sheet completed. Dennis helped me find a car with the aforementioned equipment and broke down the pricing and wa Came into the dealership with a build sheet completed. Dennis helped me find a car with the aforementioned equipment and broke down the pricing and warranty. Dennis was extremely helpful and never pushy, it was clear that my satisfaction was top priority. I got my car, If I recall, around a week later. Possession and payment was painless. When I had an issue with the title on my car being processed, Dennis went out of his way to seek resolution... a state backlog ended up being the culprit. Even a year after purchasing the vehicle, Dennis makes an effort to greet me and ask about my experiences with the car when I visit for service. As long as I remain in the area I will be purchasing all of my BMWs here. More

Outstanding service provided ay Hoffman BMW! I am very happy with the service they provided on my car. When I asked for the list of thing that they were going to check in my car, in no time it wa I am very happy with the service they provided on my car. When I asked for the list of thing that they were going to check in my car, in no time it was provided to me. Thank you!!! More

Came in for "free" service -- got apologies. In the beginning of January, 2017 someone from the dealership called our house offering a "free" service. My wife took the message and asked them to In the beginning of January, 2017 someone from the dealership called our house offering a "free" service. My wife took the message and asked them to call back and they agreed to. When I didn't hear from anyone by 4 pm I called and spoke with Megan in the service department. She scheduled me for an oil change service for the following Monday and told me that there would be no charge for the service. On Monday I showed up on time and when I checked in with Howard Hafford, the service manager, he said that my car did not need an oil change but rather a cabin filter and brake fluid for ca. $300. To their credit, everyone was very apologetic about the incident and noted in the file that when due, my next oil change service would be free. More

Prompt, Precise, Accurate & Timely Ease of appointment, clear explanation of service needed, promised and delivered with aplomb and dispatch, candid advice, comfortable waiting area and Ease of appointment, clear explanation of service needed, promised and delivered with aplomb and dispatch, candid advice, comfortable waiting area and friendly folks. Shout Out! More

Navigation map upgrade Very thorough very helpful. I am changing my service from Ridgefield BMW to you . You are much better and honest. I request this service from BMW Rid Very thorough very helpful. I am changing my service from Ridgefield BMW to you . You are much better and honest. I request this service from BMW Ridgefield and they quoted a higher price and tried to add on service I did not request. Your dealership is also much more convenient. More

service and a new lease I leased a car with bmw and i loved the people and service so much. I leased another car. Dennis Smith made it so easy and stress free. He is a great I leased a car with bmw and i loved the people and service so much. I leased another car. Dennis Smith made it so easy and stress free. He is a great asset to Hoffman BMW in watertown. I will always come back to deal with him. Charles Tuscano was great and really made me feel welcome and satisfied with my purchase. Joe Durante was great in showing me all the workings of the car. Hoffman BMW in Watertown is the best. More

Fantastic Aside from a few bumps in the process everything went smoothly. Charles is clearly passionate about his job. He was a pleasure to deal with. Overall I Aside from a few bumps in the process everything went smoothly. Charles is clearly passionate about his job. He was a pleasure to deal with. Overall I'm very happy with my purchase More

"The Best BMW Service Department" I brought my 435 XI for regular servicing and was blown away with the terrific job that Walt Modeen and his team did on my car. In addition to the r I brought my 435 XI for regular servicing and was blown away with the terrific job that Walt Modeen and his team did on my car. In addition to the routine maintenance accomplished, it was shown to me that mice had gotten into the engine compartment and made a mess;not only was the engine cleaned to look like new, the entire car was turned back to me in showroom condition. I have two (2) BMW's and will always bring them here for the best service ! More

first annual service greeted as soon as i entered, service was completed in the estimated time frame, rec'd a brand new loaner and i loved the e-mailed completion report. greeted as soon as i entered, service was completed in the estimated time frame, rec'd a brand new loaner and i loved the e-mailed completion report. More

This dealership is fantastic I went in for regular maintenance, was completed very quick and efficient. You will not be disappointed in the dealership. I really can't say even goo I went in for regular maintenance, was completed very quick and efficient. You will not be disappointed in the dealership. I really can't say even good about my experiences here. More