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BMW of Waterbury
Waterbury, CT
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 662 reviews
January 11, 2017
Key programming From my initial phone call to the completion of service, I experienced over and beyond my expectations.....after having been apologetic to Howie ,in From my initial phone call to the completion of service, I experienced over and beyond my expectations.....after having been apologetic to Howie ,in passing,about the condition of my post holiday need for cleanliness ......I retrieved my car spotless....almost didn't recognize it. That's service personified.....it was obvious he was pleased to please me......he seems like "a gem that doesn't need any polishing. I immediately went home and told my BMW family member about my happy experience. More
by avaghi
Verified CustomerEmployees Worked With
Howard Hafford
January 11, 2017
New BMW purchase Bought a new BMW 235 convertible and traded in an older model. The sales process was easy and low pressure. The salesman, Karl was pleasure to work Bought a new BMW 235 convertible and traded in an older model. The sales process was easy and low pressure. The salesman, Karl was pleasure to work with. More
by mcurranct
Employees Worked With
Karl Turshani
January 11, 2017
Great experience! Great car! Saw it, loved it, bought it! Positive experience overall! Thanks to Brad Epstine, Charlie Tuscano, and the entire Hoffman BMW (of Waterto Great car! Saw it, loved it, bought it! Positive experience overall! Thanks to Brad Epstine, Charlie Tuscano, and the entire Hoffman BMW (of Watertown) team for taking the time to work with me! More
by marly87
Employees Worked With
Charles Tuscano, Brad Epstine
January 10, 2017
First Class Service BMW of Watertown is exceptional! I would like to give a great big thank you to Elizabeth Lafond. She made my service appointment a very nice experienc BMW of Watertown is exceptional! I would like to give a great big thank you to Elizabeth Lafond. She made my service appointment a very nice experience. I would also like to thank my tech Ryan Grendzisiewski, he is without a doubt extremely knowledgeable of all things BMW. If I can request a tech it would be him always!! More
by REGINALD_FRIERSON
Employees Worked With
Ryan Grendzisiewski, Elizabeth LaFond
January 09, 2017
Service I brought my BMW in for the first 7,500 mile maintenance. Liz went over all the points that would be completed with the service. Everything was comple I brought my BMW in for the first 7,500 mile maintenance. Liz went over all the points that would be completed with the service. Everything was completed in a prompt and efficient manner. More
by HJOLSEN
Employees Worked With
Charles Tuscano, Brad Epstine, Elizabeth LaFond
January 06, 2017
Part replaced Great service. Great loaner car. It was clean and fun to drive. X3. Eric kept me updated along the way. Took longer for the part to come in than to do Great service. Great loaner car. It was clean and fun to drive. X3. Eric kept me updated along the way. Took longer for the part to come in than to do the fix. Thank you. More
by DEBBIE15
Employees Worked With
Eric DuVerger
January 06, 2017
first class Entire process was handled in a first class manner leaving nothing to be even dreamed of. All issues handled in a totally professional manner. Job Entire process was handled in a first class manner leaving nothing to be even dreamed of. All issues handled in a totally professional manner. Job well done! More
by TSCHANBACHER
Employees Worked With
Howard Hafford
January 06, 2017
ELECTRICAL REPAIR I gave the 5 star rating to my visit because of the personnel that I have dealt with on my visits. Mr. Ramos and Mr. D'angelo gave me a degree of con I gave the 5 star rating to my visit because of the personnel that I have dealt with on my visits. Mr. Ramos and Mr. D'angelo gave me a degree of confidence in the dealership because I could count on being easily understood without having to invent the wheel every time I had need for service. One is no longer with the dealership, the other is not listed among the service employees. Retaining employees instills confidence in present and returning costumers. More
by SILVA.FERNANDO
Employees Worked With
RICHARD D'ANGELO
January 06, 2017
Leasing of New BMW My overall experience was excellent. The dealership staff treated me very well. Even offered to get me coffee while he went to get keys for a test dr My overall experience was excellent. The dealership staff treated me very well. Even offered to get me coffee while he went to get keys for a test drive. Very courteous and professional salesman. More
by markligi
Employees Worked With
Dennis Smith, Charles Tuscano
January 06, 2017
Very professional The service persons were knowledgeable, personable yet professional. Work completed appears to have been excellent accomplished. Great waiting area The service persons were knowledgeable, personable yet professional. Work completed appears to have been excellent accomplished. Great waiting area with coffee and water and small snacks available. Steve More
by Steve
Employees Worked With
Elizabeth LaFond
