Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

BMW of Waterbury

Waterbury, CT

Overview
Employees
Reviews
Vehicles
4.7
662 Reviews
When you choose Hoffman BMW of Waterbury, you're choosing the dealership with the highest number of cumulative reviews of any dealer group in Connecticut. What makes us stand out? Our commitment to providing you the best service possible. With every service appointment, you'll receive a video inspection from your technician, showing you exactly what the issue is and how they'll fix it. Have you heard about Hoffman at Home? It's our car shopping program that lets you complete every part of the car-buying process online. In store or online, Hoffman BMW of Waterbury is here to help.
Contact Dealership
View Awards

133 Schraffts Drive

Waterbury, CT

06705

Directions

By Type

Showing 662 reviews

January 12, 2017

This dealership is fantastic I went in for regular maintenance, was completed very quick and efficient. You will not be disappointed in the dealership. I really can't say even goo More

by johnjvaitkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth LaFond
Report | Print
Jan 13, 2017 -

BMW of Waterbury responded

Hello johnjvaitkus, We are happy to read that our team provided you with quick and efficient service to your BMW. Thank you so much for your feedback and your continued trust in Hoffman BMW to keep your vehicle in excellent condition. We look forward to seeing you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 11, 2017

New BMW purchase Bought a new BMW 235 convertible and traded in an older model. The sales process was easy and low pressure. The salesman, Karl was pleasure to work More

by mcurranct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Turshani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2017 -

BMW of Waterbury responded

Hello mcurranct, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new 235 convertible! We are happy to hear that Karl and the team ensured that the entire process was easy and low pressure. We are here for you anytime you need us and we are dedicated to ensuring an exceptional experience at every visit. See you again when it’s time for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 11, 2017

Key programming From my initial phone call to the completion of service, I experienced over and beyond my expectations.....after having been apologetic to Howie ,in More

by avaghi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Hafford
Report | Print
Jan 11, 2017 -

BMW of Waterbury responded

Hello avaghi, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to hear that our Howard and the team ensure that your entire service experience went beyond your expectations. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead, as well as delivering a nicely washed car. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 10, 2017

First Class Service BMW of Watertown is exceptional! I would like to give a great big thank you to Elizabeth Lafond. She made my service appointment a very nice experienc More

by REGINALD_FRIERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grendzisiewski, Elizabeth LaFond
Report | Print
Jan 10, 2017 -

BMW of Waterbury responded

Hello REGINALD_FRIERSON, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Elizabeth made your service appointment a very nice experience, and that our Technician Ryan is extremely knowledgeable about the brand. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 09, 2017

Service I brought my BMW in for the first 7,500 mile maintenance. Liz went over all the points that would be completed with the service. Everything was comple More

by HJOLSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Tuscano, Brad Epstine, Elizabeth LaFond
Report | Print
Jan 09, 2017 -

BMW of Waterbury responded

Hello HJOLSEN, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Liz went over all the details of what your vehicle needed and that everything was completed in a prompt and efficient manner. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

Leasing of New BMW My overall experience was excellent. The dealership staff treated me very well. Even offered to get me coffee while he went to get keys for a test dr More

by markligi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Tuscano
Report | Print
Jan 09, 2017 -

BMW of Waterbury responded

Hi markligi, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that our team was courteous, professional, and ensured that your overall experience was excellent. We value you as our customer and we look forward to seeing you again when it’s time for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

Excellent Customer Service I went to the BMW dealer for a brake warning light malfunction. I was also offered the option of having other services performed that were soon to be More

by CA999BURKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Report | Print
Jan 09, 2017 -

BMW of Waterbury responded

Hi CA999BURKE, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that our team addressed your concern with your brake warning light and also took care of a few other services that were soon to be due on your X3, and that it was all completed on that same day! We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

ELECTRICAL REPAIR I gave the 5 star rating to my visit because of the personnel that I have dealt with on my visits. Mr. Ramos and Mr. D'angelo gave me a degree of con More

by SILVA.FERNANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RICHARD D'ANGELO
Report | Print
Jan 09, 2017 -

BMW of Waterbury responded

Hello SILVA.FERNANDO, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that the personnel that our team members have been able to give you confidence in the work completed on your vehicle. Unfortunately neither of the prior employees that you have worked with work in the service department at our BMW store, however we have many new employees who would be happy to help you with whatever you may need. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

Very professional The service persons were knowledgeable, personable yet professional. Work completed appears to have been excellent accomplished. Great waiting area More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Report | Print
Jan 09, 2017 -

BMW of Waterbury responded

Hello Steve, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that our team was knowledgeable, personable, and professional and completed the work in a prompt and complete manner. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 06, 2017

Part replaced Great service. Great loaner car. It was clean and fun to drive. X3. Eric kept me updated along the way. Took longer for the part to come in than to do More

by DEBBIE15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric DuVerger
Report | Print
Jan 09, 2017 -

BMW of Waterbury responded

Hi DEBBIE15, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team provided you with great service and that Eric kept you up to date every step of the way. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

1
...
32
33
34
...
67