BMW of Waterbury

Very professional and knowledgeable of the products. Although parking is very tight at the dealership the sales staff was courteous and friendly. My sales person was Dennis Smith who explain every detail Although parking is very tight at the dealership the sales staff was courteous and friendly. My sales person was Dennis Smith who explain every detail of the vehicle I was interested in. More

Phenomenal service for the ultimate driving machine Dennis is the best. He spent hours with me as I built my model, explained everything patiently, was always available and returned calls promptly. Due Dennis is the best. He spent hours with me as I built my model, explained everything patiently, was always available and returned calls promptly. Due to illness I wasn't able to go to the dealer to sign documents - Dennis brought them to my home, which I found exceptionally kind. He has been amazingly patient in training me on the controls. I am a returning customer, and people like Dennis are the reason for my loyalty to this dealer for the ultimate driving machine! More

Very polite and professional! I brought my wife's car in for a regular service that I had scheduled prior to arrival. Eric had a loaner vehicle ready for me and he reviewed the rec I brought my wife's car in for a regular service that I had scheduled prior to arrival. Eric had a loaner vehicle ready for me and he reviewed the recommended list of services that where due on the vehicle. He provided me with an estimate for those services, which I asked to have completed. He followed up with a phone call later in the day to let me know that the service inspection revealed no additional work required, then let me know when the vehicle would be available for pick up. When I picked up the vehicle it had been washed, and I was checked out within minutes. Overall a very pleasant experience dealing with Eric DuVerger. More

Watertown BMW Service I brought my new car to the dealer for the extra exterior coating. The service department did a wonderful job and I was in and out within 1.5 hours. I brought my new car to the dealer for the extra exterior coating. The service department did a wonderful job and I was in and out within 1.5 hours. Thank you very much. More

Hassel free and considerafe my sale person thought of every thing and made sure I was informed of all of the choicestaff I HD, he was verythorough andi appreciatedhis knowledge my sale person thought of every thing and made sure I was informed of all of the choicestaff I HD, he was verythorough andi appreciatedhis knowledge More

Excellent! Dennis Smith was a big help. He was able to tell me about the car in great detail as well as get the cost/payment where I wanted to be. I would recomm Dennis Smith was a big help. He was able to tell me about the car in great detail as well as get the cost/payment where I wanted to be. I would recommend him in the future. I had a great first experience buying a BMW! More

True Costumer Service at it's best I experienced some bumps in the repair process and then Walter Modeen step in and corrected every issue that I had. Walter truly went above and beyond I experienced some bumps in the repair process and then Walter Modeen step in and corrected every issue that I had. Walter truly went above and beyond, he kept me informed every step of the way. I am truly a very satisfied costumer. More

Dennis Smith Dennis is awesome to deal with. Our whole experience was great. His courtesy, kindness and gentle treatment really helped to close this transaction, Dennis is awesome to deal with. Our whole experience was great. His courtesy, kindness and gentle treatment really helped to close this transaction, we greatly appreciate all his help. More

Great Service Throughout the Buying Process Dennis was great throughout the buying process. He was informative and professional, wasn't pushy like most sales men tend to be. I ordered my BMW fro Dennis was great throughout the buying process. He was informative and professional, wasn't pushy like most sales men tend to be. I ordered my BMW from Germany because they did not have exactly what I wanted in stock, and Dennis kept me informed with updates throughout the progress of the build. Overall, I am very pleased with the customer service and would recommend anyone to go there for their BMW purchase. More

Another great experience. The reason for another review of excellent is simple. BMW of Watertown never fails to EARN that rating. I called with an issue on my X5 and delt with The reason for another review of excellent is simple. BMW of Watertown never fails to EARN that rating. I called with an issue on my X5 and delt with Rich one of the service advisors. Ive worked with him on several occasions and as always he is the perfect combination of friendly as well as professional. He ran my VIN and told me there was also a " service bulletin" on my car. Both issues were taken care of and taken care of exactly when promised! My vehicle was cleaned inside and out and I was on my way. Thanks again guys! Thanks to John and his team in parts as well for always having what I need! More