BMW of Waterbury

Outstanding customer service The Watertown dealership is professional, trustworthy, & a pleasure to work with. Liz is an excellent communicator of the status, scope and progress o The Watertown dealership is professional, trustworthy, & a pleasure to work with. Liz is an excellent communicator of the status, scope and progress of repairs. Management here reflects a priority for customer service. I have bought my car new at the Darien dealership but I drive an extra hour to get it serviced in Watertown. Darien wanted to charge for work that should be covered under warranty. Then we found that a large amount of DEF had spilled, it never got rinsed off so it crystalized all onto the alternator and the whole left side of the engine compartment. With its high urea levels, we felt the acidity must have compromised the electrical components and would eventually become a problem. It didn't concern Darien but MAS states the corrosive nature of DEF. When we complained to about it upper management as well as contested that the warrantied work should be covered, it went ignored for weeks. We persisted in following up and the car was re-evaluated but nothing came of it. It wasn't the first questionable experience we had there but it was the most infuriating. There is such a huge difference - peace of mind and trust since we've been going to Watertown for service. It was a relief to know not all BMW dealers are alike. More

Excellent Service The staff is very accommodating and polite. From the drivers to the service managers. Our salesman Dennis continues to check up on me too! Great plac The staff is very accommodating and polite. From the drivers to the service managers. Our salesman Dennis continues to check up on me too! Great place. More

great experiance love the idea of them picking our car up at home leaving a courtesy car and returning ours washed the genius is a very helpful feature love the idea of them picking our car up at home leaving a courtesy car and returning ours washed the genius is a very helpful feature More

outstanding customer service Outstanding customer service. Courteous and friendly staff. Comfortable waiting area with coffee and snacks while you wait. My car was serviced in a t Outstanding customer service. Courteous and friendly staff. Comfortable waiting area with coffee and snacks while you wait. My car was serviced in a timely manner and correctly More

Service review As always very pleased with professionalism of entire staff. I was told service would take approximately 90 minutes. I was driving out with service co As always very pleased with professionalism of entire staff. I was told service would take approximately 90 minutes. I was driving out with service complete and a freshly washed vehicle in just under that time. My salesman Dennis Smith made sure I was in and out in time for my next appointment.. More

Happy customers are repeat customers. The best BMW dealership and employees I have dealt with. They far exceeded my expectations. I would recommend them to anyone who needs sales, service The best BMW dealership and employees I have dealt with. They far exceeded my expectations. I would recommend them to anyone who needs sales, service or parts. More

Excellent service experience Very professional and courteous. Excellent explanation of repair by Rich D’Angelo as well as timely service updates.The repair extended over the weeke Very professional and courteous. Excellent explanation of repair by Rich D’Angelo as well as timely service updates.The repair extended over the weekend and a loaner was provided for the entire time of service. This was not only convenient, but enabled me the opportunity to experience the latest BMW model. More

Excellent service This was a warranty replacement of the radio. Service was quick and the people were friendly. They even invited me back for a complementary car wash This was a warranty replacement of the radio. Service was quick and the people were friendly. They even invited me back for a complementary car wash because it was raining that day. More

Everyone lives up to the brand Everyone at BMW of Watertown is a credit to the dealership - attentive - cordial - efficient - friendly. They all make you feel important! I would ( Everyone at BMW of Watertown is a credit to the dealership - attentive - cordial - efficient - friendly. They all make you feel important! I would (and have) recommend BMW of Watertown to friends and clients looking for a quality experience. More

Impossible Made Possible Be it the loan eligibility, be it the pricing or be it the quality... Every impossible was made possible. Thanks a ton to Dennis & Charles Be it the loan eligibility, be it the pricing or be it the quality... Every impossible was made possible. Thanks a ton to Dennis & Charles More