BMW of Waterbury

Elizabeth Lafond Service Advisor was great . She helped me with a tune up and inspection of my BMW M6. She is top notch and a great person to deal with, please see her for your service needs at . She helped me with a tune up and inspection of my BMW M6. She is top notch and a great person to deal with, please see her for your service needs at the dealership! 5 stars, great job! More

Quick in and out Had previously ordered interior part for replacement. Part came in, they called and sceduled me for a time convienient for me. I arrived for the app Had previously ordered interior part for replacement. Part came in, they called and sceduled me for a time convienient for me. I arrived for the appointment, part got installed in the time frame they quoted me. Car was returned much cleaner ( itvwas pretty dusty on the out side ) then when I drove in. Thanks. More

Servicing Easy check in when I got there. I was told which alerts were on in my car for servicing besides ones I knew about. I knew price before and the wait wa Easy check in when I got there. I was told which alerts were on in my car for servicing besides ones I knew about. I knew price before and the wait was not long. Excellent job as always! Very knowledgable and friendly people. Love going there! More

Excellent Great costumer services and very professional. This was my first time and is not going to be the last one. I will recommend to all my friends. Great costumer services and very professional. This was my first time and is not going to be the last one. I will recommend to all my friends. More

Service visit My appointment for service at BMW of Watertown was a very positive experience. The service advisors that I worked with were courteous, knowledgeable My appointment for service at BMW of Watertown was a very positive experience. The service advisors that I worked with were courteous, knowledgeable and respectful of my time. John Ramos when above and beyond, he is genuinely eager to help. My car was serviced to my satisfaction, there were no surprises with price and service was completed on time. I would recommend this dealer. More

BMW Service It is exciting when you call, you get a real person who is actually sitting at the dealership! Both Richard who set the appointment & John who took c It is exciting when you call, you get a real person who is actually sitting at the dealership! Both Richard who set the appointment & John who took care of me were great as well as the young man who got my loaner and then returned me my car cleaned & vacuumed too! More

40k service Service was spot on. John did a great job explaining what needed to be done. Courtesy car was perfect and it gave me time to do what I needed to do Service was spot on. John did a great job explaining what needed to be done. Courtesy car was perfect and it gave me time to do what I needed to do More

Always great service Service was easy to schedule,they kept me updated with everything what needed to be done. Very friendly staff. Professional and helpful. Car was ready Service was easy to schedule,they kept me updated with everything what needed to be done. Very friendly staff. Professional and helpful. Car was ready on time,was washed inside and out. I'm very happy with service they provide. More

645ci Ignition Coil Replacement Service consultant was very good and spent the time to discuss the repair and what some of the pros & cons were at this point regarding replacing the Service consultant was very good and spent the time to discuss the repair and what some of the pros & cons were at this point regarding replacing the other coils (non of which are malfunctioning at this time). It enabled me to make an informed decision about the repair, which I appreciated. And John has a great personality and sense of humor, which I also give him high marks for. More

Service Professionalism The red circle with exclamation mark came on in my car and I scheduled a service appointment ASAP as I was going to drive to Quebec City a few days la The red circle with exclamation mark came on in my car and I scheduled a service appointment ASAP as I was going to drive to Quebec City a few days later. The service representative I worked with was John Ramos. This was the second time I worked with John. John is a professional, cordial and knowledgeable service representative. The issue at hand was resolved, but I don't believe my oil was topped off. On my drive back to CT from Quebec City, Canada, the low oil light went on, and according to the rectangle that shows oil level, I was down to the last quarter. This was unnerving to say the least, as my vehicle had been in for service one week prior. I stopped, purchased 1 quart of the recommended oil and topped it off. It is 462 miles to Quebec City, Canada and the low oil light went on during the return drive just before we got to the U.S. border. This ought not have happened. I contacted the service department for assistance with the issue and spoke to Richard. He told me that the oil had been topped off when it was in for service on June 21, 2016. However, I do not see that it was on the paperwork I have. If getting my car serviced at a BMW service center, the car ought to be extremely well taken care of for safety purposes. More