BMW of Waterbury

Service Experience The service was handled with excellence, was professional and overall very helpful! I come away trusting this department is giving me sound advice and The service was handled with excellence, was professional and overall very helpful! I come away trusting this department is giving me sound advice and honestly repairing my vichical as what is only needed! More

Trailer hitch install BMW of Watertowm installed a trailer hitch and electronics on my 2013 X3. All work done was excellent and on time. I would recommend BMW of Watetown t BMW of Watertowm installed a trailer hitch and electronics on my 2013 X3. All work done was excellent and on time. I would recommend BMW of Watetown to a friend! More

Excellent Great people to deal with , very respectful. I would definitely recommend people that are interested to by new or pre owned BMW there . All the g Great people to deal with , very respectful. I would definitely recommend people that are interested to by new or pre owned BMW there . All the guys there are great. More

Helpful service My CPO warranty was nearing expiration on my 2010 X3, and following less than satisfactory treatment from the previous owner's service department, ser My CPO warranty was nearing expiration on my 2010 X3, and following less than satisfactory treatment from the previous owner's service department, service advisor John Ramos told me to bring in the vehicle for a complimentary inspection (which I considered an act of good-will). At that time he also addressed another concern of mine that I'd had since purchasing the car, related to what I felt was less than optimal shifting behavior. Again, since diagnostics had nothing unusual to report, the previous service advisor had simply dismissed my concern as nothing out of the ordinary. After having completed the inspection and road test with nothing suspect to report, John did not simply hand me the keys and send me packing, as was the case with the prior dealership. He offered to put my mind at ease about potential transmission issues (as much as could be done) by providing me with the further option of performing a physical inspection of the transmission along with, fluid level, and any signs of fluid discoloration or burning. Though this entailed a moderate fee, I felt it was worthwhile. Again, it was reported to me that all appeared as it should, at which point John offered to me a reprogramming of the transmission as a potential fix to what I experienced. I accepted, and though this typically would have entailed an additional fee, it was performed without charge. Ultimately, I feel the reprogramming has made a satisfactory change in the shifting, providing the smooth, and predictable shifting I have come to expect from a BMW. So kudos to John Ramos and team for 1) listening 2) being proactive and responsive to my concerns 3) taking the time to be sure that I have departed a satisfied customer! Thanks!! More

Excellent Our experience at BMW of Watertown CT was very positive. The purchase of our new GT 3 series was quick and easy. Kris was very through and polite. He Our experience at BMW of Watertown CT was very positive. The purchase of our new GT 3 series was quick and easy. Kris was very through and polite. He was very nice to deal with. Overall great experience. We would certainly purchase another BMW at Hoffman BMW. More

Best dealership!! I just purchased my second BMW from Geoff at BMW of Watertown and I couldn't be happier. Geoff was extremely professional throughout the whole process I just purchased my second BMW from Geoff at BMW of Watertown and I couldn't be happier. Geoff was extremely professional throughout the whole process and helped me get the exact car I wanted in a short period of time. This dealership offers top notch customer service from its salespeople and service department. Once again, I'm a very happy customer! More

Highly satisfactory Buying Experience at the "new" dealer! Having a couple of highly unprofessional experiences with the former management at BMW of Watertown [and, like many others, as I have found out, walke Having a couple of highly unprofessional experiences with the former management at BMW of Watertown [and, like many others, as I have found out, walked the well-worn, one-way trail across the street to Valenti Audi], the first thing I did when visiting the newly-Hoffman-owned BMW of Watertown was to sit down with Donny Frost, the new Sales Manager. We had a very pleasant and satisfactory conversation, and was assured that my experience this time would be entirely different, and was handed me over to the extremely capable Dennis Smith. Getting a new 7 Series, equipped to my liking, with Mr. Smith's very insightful assistance, was perhaps the smoothest & easiest car buying experience I can recall — and I have been a 7 Series owner since the early 80's. I had the one very helpful session with Mr. Smith, a couple of emails and brief phone conversations, and came back to the dealership several weeks later [fresh off a "Red Eye" flight from LAX] to pick up the car. I sat down with the jocular Charles Tuscano to cover the financial details, had a very helpful [and necessary] training session to the new model's "bells & whistles" from Joe Durante [their "BMW Genius"], and was on my way home. To date, I can easily say that my experience with the "new" BMW of Watertown was 110% positive. Extremely professional. And most accommodating... More

Flawless Victory at BMW Watertown Chris Kapp helped me find my vehicle. Was extremely patient and completey honesty during the entire process. Never felt any pressure to make a decisio Chris Kapp helped me find my vehicle. Was extremely patient and completey honesty during the entire process. Never felt any pressure to make a decision on the spot. Finance manager Charles was amazing to work with as well. Both these guys worked together to make the car buying experience painless! Would definitely recommend these guys! More

Excellence sales, service and financial at Hoffman BMW From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked with another dealer in the past! Brad is the kind of guy you just trust and that's hard in car sales!! Brad got me the car I wanted for less money with more options! Is that possible, yes it is!! This is real!! BMW Hoffman has made it affordable for you!! More

Most professional group I've ever worked with I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I originally purchased my car, I was pleasantly surprised by the staffing changes the new owners have made. My salesman Chris was more of an assistant than a salesperson. He helped me with everything and even had Al come to my job to assist with paperwork. His other colleague Dennis was a great help as well when I came in and Chris wasn't available. If you are looking for exceptional service, I highly recommend this BMW dealership. More