BMW of Waterbury

Excellence sales, service and financial at Hoffman BMW From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked with another dealer in the past! Brad is the kind of guy you just trust and that's hard in car sales!! Brad got me the car I wanted for less money with more options! Is that possible, yes it is!! This is real!! BMW Hoffman has made it affordable for you!! More

Most professional group I've ever worked with I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I originally purchased my car, I was pleasantly surprised by the staffing changes the new owners have made. My salesman Chris was more of an assistant than a salesperson. He helped me with everything and even had Al come to my job to assist with paperwork. His other colleague Dennis was a great help as well when I came in and Chris wasn't available. If you are looking for exceptional service, I highly recommend this BMW dealership. More

Perfect Jib Eric took great care in the details. Kept in touch with me throughout the day. Eric took great care in the details. Kept in touch with me throughout the day. More

Annual service I have been taking my cars here for years because of the efficiency and convenience of BMW in Watertown. The service took a little longer than expecte I have been taking my cars here for years because of the efficiency and convenience of BMW in Watertown. The service took a little longer than expected, but that has never happened before. I was apprised of all additional costs and timing of service. More

Like the new mgmt team When in to fix a major problem - a defunct air bag module. Well, it's 11 years old, so guess something ought to break. Well, Eric rose to the need, g When in to fix a major problem - a defunct air bag module. Well, it's 11 years old, so guess something ought to break. Well, Eric rose to the need, got my replacement module ordered, squeeze me in for the replacement as soon as part arrived (in two days), and I was back on the road enjoying my X3. More

Oil change, brake check, windshield molding installation Service was professionally done, convenient and on-time. Very pleased. Would recommend this dealership. Saturday service hours are a great asset. Part Service was professionally done, convenient and on-time. Very pleased. Would recommend this dealership. Saturday service hours are a great asset. Parts department was helpful. More

great service and experience Rich, Erik and John do a great job of manning the service department. Special thanks for John Ramos who always does such a fantastic job of communicat Rich, Erik and John do a great job of manning the service department. Special thanks for John Ramos who always does such a fantastic job of communicating and being so service oriented. Under the previous owner, I had to wait weeks for service loaner. Under the Hoffman ownership the story has changed completely - minimal wait times and overall a very promising value proposition. More

Money saving repair My 535 Xi was pulling to the right and was not corrected by a wheel alignment at Town Fair Tires. Town Fair told me that new struts were needed. I too My 535 Xi was pulling to the right and was not corrected by a wheel alignment at Town Fair Tires. Town Fair told me that new struts were needed. I took the car to Watertown BMW and worked with Walter, the Service Manager. He suggested an alternative to new struts which was considerably less expensive that solved my problem. In the future I'll go to Watertown first. More

Soft brake pedal issue The issue I had was the brake pedal being soft in falling to the floor I was assured that this was the way the vehicle was designed to function also The issue I had was the brake pedal being soft in falling to the floor I was assured that this was the way the vehicle was designed to function also reassured by Walter manager of the service department More

Excellent I had an excellent experience and would recommend the dealership. The service individual and parts manger provided excellent service. They got me in a I had an excellent experience and would recommend the dealership. The service individual and parts manger provided excellent service. They got me in and out quickly. More