BMW of Waterbury

Timely Service and Strong Technical Knowledge 2016 BMW 550i with x-Drive and M-Sport package - picked up 2 weeks ago. Fourth car leased or purchased from this dealership - following a 2015 X6 5 2016 BMW 550i with x-Drive and M-Sport package - picked up 2 weeks ago. Fourth car leased or purchased from this dealership - following a 2015 X6 50i (family car), 2013 X3 3.5i, and 2010 X5 5.0i. Other vehicle owned is a 2015 Toyota Tacoma (great truck). As a "car guy" who has had many vehicles (including MBs and Audis and used to work in the auto industry - I can say that BMW of Watertown is one of the best shops I have dealt with. What drives this opinion? - Proactive sales service (such as staying way ahead of the lease or sales renewal period and offering up ideas of what vehicle might work next for you). - Product news (offering emails or links to the latest and greatest from BMW). - Keeping your car optimized and in peak condition (advice on tires, service intervals and other service items that can protect and enhance the car and the user experience). - And of course - making the new car sales/lease experience first-rate (which in my experience - it has been). All and all an excellent shop - with special mention to Geoff Baldwin - truly an excellent representative delivering all of the above. More

Very good! From the beginning to the end everything was handled in very polite and professional manner. Car was washed and vacuumed which I view as the "frostin From the beginning to the end everything was handled in very polite and professional manner. Car was washed and vacuumed which I view as the "frosting" on the excellent cake. More

1st check up and they were excellent Professional and courteous I work with quickly and efficiently a waiting area was really nice and they have refreshments it was a pleasant atmosp Professional and courteous I work with quickly and efficiently a waiting area was really nice and they have refreshments it was a pleasant atmosphere and they were very organized and I felt very comfortable with the work and the treatment that I received More

Staff has been responsive despite not resolve no the issue The service center staff are very responsive when I call. I have been there MULTIPLE times over the last three months trying to get a service issue re The service center staff are very responsive when I call. I have been there MULTIPLE times over the last three months trying to get a service issue resolved. The most frustrating part is having to wait for a loaner when you have to bring your vehicle in after only two or three days following your service appointment. Most times I am given the choice of an appointment two weeks out if I need a loaner vehicle; or an appointment within a day or two without a loaner vehicle. This is extremely inconvenient because you either have to find another vehicle to conduct your daily affairs; or risk driving your vehicle which may not be safe or may cause damage to the vehicle. This is why I have given three stars. If they were better able to accommodate people like myself when situations arise I would rate them higher. More

Fabulous experience with Geoff Baldwin Leasing a new 328 Xi From the moment I met Geoff , he was great to work with, providing me all of the information I needed to make an informed decision. We found him to be From the moment I met Geoff , he was great to work with, providing me all of the information I needed to make an informed decision. We found him to be thorough, understanding of our situation and a good listener. He provided me with all options in a way that made me feel empowered. I also had the pleasure of working with Charles from the financial standpoint, he also was top notch in his explanations and level of preparation. He thoroughly explained my Lease in a very simple way to understand. A great experience More

SCAMMERS THEY SCAME FOR OVER $15000IN SERVICE THAT WAS DONE ON MY CAR...... HOWEVER IM TAKING MY CAR TO GET REVEALED AND THEY PARTS BETTER BE IN THERE..... THE THEY SCAME FOR OVER $15000IN SERVICE THAT WAS DONE ON MY CAR...... HOWEVER IM TAKING MY CAR TO GET REVEALED AND THEY PARTS BETTER BE IN THERE..... THEY SUCKKKKKKKKKKKK MY CAR STILL DRIVE THE SAME More

THANK YOU Hoffman BMW of Watertown! Special thanks to Hoffman BMW of Watertown for yet another pleasant experience. We received exceptional service for our fourth vehicle in a row from Special thanks to Hoffman BMW of Watertown for yet another pleasant experience. We received exceptional service for our fourth vehicle in a row from the dealership. They are always willing to take the extra steps for quality and customer convenience. We thank Brad Hoffman (family hockey friends as well) and Dennis Smith for putting together a winning team. Dennis is a hands-on closer, with outstanding attention to detail. THANK YOU! More

Exceptional Friendly n fast service , got my car sooner than expected. Will continue to do buisness with watertown bmw. By far some of the best customer service Friendly n fast service , got my car sooner than expected. Will continue to do buisness with watertown bmw. By far some of the best customer service i have ever experienced. More

Satisfaction Attained Brad was a gem to deal with. He was attentive, knowledgeable, patient and efficient. I felt relaxed and comfortable even when he had to explain thin Brad was a gem to deal with. He was attentive, knowledgeable, patient and efficient. I felt relaxed and comfortable even when he had to explain things in a different way so I would understand completely. We were pleasantly surprised that the wait for our customized car was shorter than anticipated. Brad took lots of time with us explaining the many features of car. We love it. More

Very satisified customer From the moment we walked in to the dealership we felt like we were family. Everything was explained in detail and very clearly. Geoff and Charley w From the moment we walked in to the dealership we felt like we were family. Everything was explained in detail and very clearly. Geoff and Charley went the extra mile to make the purchasing experience smooth and wonderful. Tom and Sandy More