BMW of Waterbury

Wonderful It's always a pleasure when dealing with John Ramos. He goes above & beyond. Every time I go get my car serviced he's exceptional & very attentive. It's always a pleasure when dealing with John Ramos. He goes above & beyond. Every time I go get my car serviced he's exceptional & very attentive. More

Quick diagnosis and repair, customer focus Service department made convenient appointment, was very customer focused. Completed diagnosis and component replacement along with scheduled maintena Service department made convenient appointment, was very customer focused. Completed diagnosis and component replacement along with scheduled maintenance within a day. Impressive turnaround considering body shop had to paint match part. More

Great Customer Service It was so refreshing to actually work with accommodating and friendly staff. In my experience lately it's getting harder and harder to find people wh It was so refreshing to actually work with accommodating and friendly staff. In my experience lately it's getting harder and harder to find people who will spend time with you let alone have product knowledge. That's not the case at Hoffman BMW of Watertown. Dennis and Charlie made the whole experience pleasurable. More

Third car at BMW in Watertown The staff was so patient and helpful during my shopping process. I feel Zero stress when buying a car there. Dennis helped me find my perfect car and The staff was so patient and helpful during my shopping process. I feel Zero stress when buying a car there. Dennis helped me find my perfect car and then Charlie worked until the moment I bought the car to get me the best price. Each time we spoke, Charlie was able to get the payments lower. BMW of Watertown makes buying a car fun. They are a pleasure to do business with. More

Excellent Service John Ramos is an excellent service manager and cares that the work is professionally done. He wants you to be pleased and will go out of his way to in John Ramos is an excellent service manager and cares that the work is professionally done. He wants you to be pleased and will go out of his way to insure that. More

John Ramos was extremely professional to deal with. John went above and beyond his duty to make sure i am being kept updated about the status of my car repair and made sure he explained the steps that a John went above and beyond his duty to make sure i am being kept updated about the status of my car repair and made sure he explained the steps that are being taken to correct the issues. More

From the moment I walked in to the service door the customer service was fantastic. From the service dept. to the sales floor to accessories to checking out, everyone was except to the service door the customer service was fantastic. From the service dept. to the sales floor to accessories to checking out, everyone was exceptional.. I rate this service overall fantastic. More

Excellent Service Great job by the whole staff from the Dealership. The long wait for the car was worth it will continue to use this dealership in the futurw Great job by the whole staff from the Dealership. The long wait for the car was worth it will continue to use this dealership in the futurw More

Watertown Dealership - Chriss Kapp I have purchased several BMWs from various dealerships over the past 20 years and can say without hesitation that Watertown and Chris Kapp provided an I have purchased several BMWs from various dealerships over the past 20 years and can say without hesitation that Watertown and Chris Kapp provided an excellent experience in the purchase process. I gave Chris the framework of what I was looking for in a 535 and deferred to him to select the best options. When I picked up the car it exceeded my expectations and it is, in a word – perfect. While there are several dealerships to choice from in CT with competent sales people, there is only one that provides excellence at both the dealership and sales person level. More

Exceptional dealership I want to start by saying that, in general, buying a car and dealing with car dealerships is very stressful for some of us. That was not the case at a I want to start by saying that, in general, buying a car and dealing with car dealerships is very stressful for some of us. That was not the case at all this time around. We bought a new BMW and we are very pleased, not only with the car, but with the way we were treated by Geoff Baldwin, who handled the sale. Geoff was polite and patient at all times. My husband tends to ask a lot of technical questions and Geoff patiently answered each and every question. We did not make a decision right away; however, we never felt pressured or rushed. Our experience was overall pleasant. The quality of service we received was commendable. More