BMW of Waterbury

Absolutely Amazed with the Service!!! Walking, I expected the typical service experience which I receive at every other BMW dealership, the "Sorry we can't tell you anything, bring your ca Walking, I expected the typical service experience which I receive at every other BMW dealership, the "Sorry we can't tell you anything, bring your car in pay for diag, and pay for whatever it is that you need"... Boy was I wrong, I walked in and was immediately greeted by Rich D'Angelo, great personality down to earth guy, heard me out as to my concern, and right when I expected him to say "drop it off we need to diag it" he didn't, instead he very respectively checked my key, ran my vin# and said "I'm not too familiar with the issue but let me take down your phone number, I'll talk to my shop foreman and see if he has heard of this issue". Ok that was great, then I leave thinking that I'll never hear from him and I'll have to chase him down to get an answer; I was proven false again. before the day was through Rich called me and said "Hey, I did some searching, spoke with the foreman and found out that what your experiencing can be directly related to a DME Update, it's going to be 'X' amount of dollars would you like to come in and get it done?" now knowing that I also called a few other dealerships to price out the update, I didn't even hesitate, BMW of Watertown had the best price by a long shot. so I made the appointment with Rich. My appointment day arrives, I walk in a few minutes early as I was on a time constraint from work, even though Rich was finishing up with a customer he immediately acknowledged me, and made me feel welcome. As soon as he was finished taking care of his customer he sits me down promptly goes over the process with me since he knew that I was in a rush, made everything clear as day, promised my car for 3pm as he also knew I have to pickup my son after work, and even had a driver ready to take me back to work (In a wonderful, clean, brand new 328, I might actually consider one for my next car). Finally it comes time to pick-up my car. I give a buzz a bit earlier than the promise time(about 30mins), Rich greets me, says to me "Yea, everything went perfect, the update is almost complete I'll have the car ready in 15 minutes with all your paperwork ready to go". That blew me away, no extra wait, no excuses, no B.S. everything was done when promised, as promised. I walk in to pick-up my car and everything is ready, Rich greets me with the paperwork all set, goes over the work performed, I even go on to tell him how pleased I am and I will be referring friends. This experience by far exceeded all of my expectations. I will be sure to visit BMW of Watertown for all of my future service needs!!! Thanks for everything Rich!!!! More

Amazing Experience! Such a wonderful experience. Everything was simple and done with such ease. Dennis Smith was terrific to work with...very knowledgeable and made the Such a wonderful experience. Everything was simple and done with such ease. Dennis Smith was terrific to work with...very knowledgeable and made the process effortless. I would recommend Dennis Smith and BMW of Watertown to anyone looking for a great car buying experience! More

Exceeded expectations I’ve purchased several cars over the years. This was the first time I can honestly say my car buying experience was outstanding. This is credited to I’ve purchased several cars over the years. This was the first time I can honestly say my car buying experience was outstanding. This is credited to Geoff Baldwin’s handling of the entire process. Living out of state, Geoff provided a detailed description of his walk through of the vehicle. Before I even had a chance to respond, Geoff had addressed items that needed attention. He was also extremely prompt in responding to my questions as they arose. The vehicle was delivered exactly as he described and there were no surprises along the way. I highly recommend that you reach out to Geoff for your next purchase. You will be grateful that you did. More

x1 Purchase/early turn in experience with Hoffman BMW I went in on a casual visit to talk about my options for turning in my lease. I could have waited for 2 months longer on the lease turn in but after s I went in on a casual visit to talk about my options for turning in my lease. I could have waited for 2 months longer on the lease turn in but after such a positive experience, I walked away leasing the newly redesigned 2016 BMW X1! Besides falling in love with this car, the new management/ownership under BMW is remarkable. Geoff Baldwin, Donny Frost and Charles Tuscano were all amazing and worked tirelessly to get me into the car at right price. They were all able to accommodate my needs and asks. I am a loyal BMW driver (3rd one) but now a loyal fan of the dealership under the new ownership. More

Very good experience Overall my experience was very good at BMW of Watertown. Dennis Smith was able to assist me quickly and was highly professional, friendly and knowledg Overall my experience was very good at BMW of Watertown. Dennis Smith was able to assist me quickly and was highly professional, friendly and knowledgeable. I already had a vehicle in mind when arriving at the dealership so this certainly made the process smoother and nothing took away from the ease of the sales process. Everyone there seemed approachable and ready to assist you. I would recommend checking out BMW of Water, especially Dennis Smith, when shopping for a new or used BMW. More

Excellent Customer Service- R. D'Avino I was having a minor issue regarding the battery in my car. Rich D'Avino was the person in sales that helped me and he made my whole experience surpri I was having a minor issue regarding the battery in my car. Rich D'Avino was the person in sales that helped me and he made my whole experience surprisingly fast and easy! He took the time to explain things to me about my car and was very knowledgeable in helping me get it fixed! I left the dealership very pleased with the service and genuine kindness of Rich. Thank you again! 5 stars More

Appreciate the willingness to work with me. I had a flat tire (run-flat) and had to have the car towed to Watertown. It was replaced quickly. I decided to purchase a wheel and tire to have on ha I had a flat tire (run-flat) and had to have the car towed to Watertown. It was replaced quickly. I decided to purchase a wheel and tire to have on hand where I live, since I live an hour from the dealer. John Ramos offered to deliver it to me at home, but agreed to have it for me at Hoffman Toyota in Simsbury so that my wife and I could pick it up there as we went to West Hartford, Avon and Canton to do some shopping. That's good service! More

Topshelf all the way Went in with a service issue on a known service troublemaker. Not only did they bring me to work that day, but they brought vehicle home for me as my Went in with a service issue on a known service troublemaker. Not only did they bring me to work that day, but they brought vehicle home for me as my staff was sick. Totally unexpected and beyond the call. Makes me want to buy another one! More

Excellence Start to finish service experience was excellent. John explained all issues clearly, estimate was spot on. Service was completed on time - will defin Start to finish service experience was excellent. John explained all issues clearly, estimate was spot on. Service was completed on time - will definitely be back. More

Great experience from start to finish My wife and I had no intention of buying a car when we did but the group at BMW of Watertown made the experience so easy that we walked out the same d My wife and I had no intention of buying a car when we did but the group at BMW of Watertown made the experience so easy that we walked out the same day having purchased a car. Starting with Geoff our salesperson with a smooth hand-off to Manny "the resident genius" to Don the sales manager it was a seamless transition and a consistent message being delivered. Our thought was if this is the face of the organization then this is the dealer we want to buy our next car especially that we keep our cars for a long time and it was very important to have a dealer that is in it for the long term relationship that will continue thru the service department to which we plan on utilizing. Highly recommend this dealer to anyone looking for a high quality organization More