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BMW of Waterbury

Waterbury, CT

4.9
660 Reviews

133 Schraffts Drive

Waterbury, CT

06705

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Showing 660 reviews

October 20, 2015

New BMW purchase Just purchased wife a new 328i xdrive. Dennis Smith was excellent to work with, as was Kevin (from Hoffman). Very satisfied with experience and woul More

by 1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Oct 21, 2015 -

BMW of Waterbury responded

That is what we like to hear! We are glad Dennis and Kevin were both able to make sure your buying experience at our dealership had you driving away completely satisfied. Dennis and the rest of our team are dedicated to making sure our customers always receive the best service they deserve. We truly appreciate your business and recommendation. Please do not hesitate to let us know if there is anything more we can do for you. We hope your wife is fully enjoying her new 328i!

October 19, 2015

Service at its finest! I went into this dearer with just the expectation of getting my car repaired due to an unexpected incident with the wiring in my car. I ended up meeti More

by BMW preferred buyer 2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Richard D'Angelo, Geoff Baldwin
Oct 20, 2015 -

BMW of Waterbury responded

Hello BMW preferred buyer 2015, Thank you for choosing BMW of Watertown. We appreciate your feedback on Dennis, Rich and Geoffrey. They are a great team that is dedicated to ensuring you have an exceptional experience at every visit. We are thrilled to hear our team was able to repair your vehicle and get in you into a new BMW. We trust you are loving your new vehicle and look forward to seeing you at your next scheduled maintenance. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 10, 2015

The best experience i have ever had with a dealership. I just purchased BMW from this dealership and was so pleased with the amazing treatment and service that I received at BMW of Watertown, Dennis Smith More

by white5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Donny Frost
Oct 12, 2015 -

BMW of Waterbury responded

Thank you so much for taking the time out of your day to share your great feedback! We are glad Dennis was able to go out of his way to make sure your left our dealership completely satisfied in the perfect vehicle for you. Dennis, Donny and the rest of our great team are dedicated to our customers, and making sure their experiences at our dealership are smooth, quick and worry-free. We truly appreciate your business, and please let us know if there is anything more we can do for you. Enjoy your new BMW!

October 03, 2015

Great Overall Experience over the years I purchased my last two BMWs from BMW of Watertown. The Latest being from Dennis Smith , who is very knowledeable, patient and a pleasure to deal wi More

by Eric K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Richard D'Angelo, Christopher Kapp, Donny Frost
Oct 05, 2015 -

BMW of Waterbury responded

Thank you so much for taking the time out of your day to share your great comments, Eric! We are glad to hear Dennis and Chris both helped make you latest buying experience at our dealership the absolute best possible. We take great pride in patiently listening to our customers' wants and needs to make sure we can help guide them to the absolute perfect vehicle for them. Here at BMW of Watertown, we treat all of our customers like royalty, because it is what they deserve. We truly appreciate your continued business, Eric. Please do not hesitate to let us know if there is anything more we can do for you. Enjoy your new BMW!

September 23, 2015

so easy to work with! I've visited this dealership on two separate occasions for repairs. Each time I was met with prompt and courteous service. Rich worked extra hard to g More

by iheartmybmw
Recommend Dealer
Yes
Employees Worked With
Richard D'Angelo
Sep 24, 2015 -

BMW of Waterbury responded

Courteous, honest and consistent service is exactly what we strive for here at BMW of Watertown. We believe in upfront quotes that don't have any surprises or hidden charges. What you see is what you get, and that's the kind of service our entire team believes our customers always deserve whenever visiting our dealership. We are glad to hear that we were able to make sure your service visit to our dealership has left you completely satisfied. We truly appreciate your business, and please let us know if there is anything else you may need. We look forward to seeing you again in the future!

September 22, 2015

Excellent from inquiry to purchase. I went to BMW for a lease. I worked with Dennis Smith and he was great. I told him I was going to Audi next and I even went to Mercedes. BMW was by More

by ChasRyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Donny Frost
Sep 24, 2015 -

BMW of Waterbury responded

That is wonderful to hear! It is great Dennis was able to provide you with a higher level of service that you absolutely deserve. We know that people can purchase any vehicle anywhere at any time. Our customer choose BMW of Watertown because they know this is the place to visit if you want an experience that is truly unlike any other. We truly appreciate your business and recommendation. Please do not hesitate to let us know if there is anything more we can do for you. Enjoy your new BMW!

September 19, 2015

New Car Purchase Just replaced my 2008 328 coupe with a 2015 428 coupe. It was an easy transition working with such a knowledgeable and friendly sales staff. It was re More

by Sharonlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Sep 21, 2015 -

BMW of Waterbury responded

Thank you so much for taking the time to share your wonderful feedback, Sharonlyn! We are excited to hear that Dennis was able to make your latest buying experience at our dealership such an easy and smooth transition to your new BMW. Our wonderful staff takes great pride in helping all of our customers fully understand their new vehicles, and their many features, before they drive away fully confident in their vehicle knowledge. You are absolutely correct, Dennis and the rest of our staff is ready and able to give you any support you need if you have any questions or issues. We only a phone call away. We truly appreciate your continued business, Sharonlyn. Enjoy your new 428 coupe!

September 18, 2015

Excellent experience - again Bought our second BMW from BMW of Watertown in less than 1 year. Both times our sales person was Dennis Smith. It really is a pleasure working with De More

by Prashant G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Sep 21, 2015 -

BMW of Waterbury responded

This is exactly what we like to hear! Dennis always provides his customers with the buying experience that most people only hear about. Dennis and our sales team always make sure our customers always receive the same no-pressure guidance that always helps them find the perfect vehicle for them. We truly appreciate your continued business, and please do not hesitate to let us know if there is anything more we can do for you. Enjoy your new BMW!

September 17, 2015

Dennis Smith - A was a pleasure to work with Dennis did a great job. Honest, fair, responsive and professional. Goes out of his way to understand your needs and work with you to make sure you a More

by de1234
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Donny Frost
Sep 21, 2015 -

BMW of Waterbury responded

That is excellent to hear! We are glad Dennis was able to go out of his way to provide you with the honest, fair and professional service that you deserve during your buying experience at our dealership. Dennis and the rest of our dedicated sales team strive to make sure our customers' wants and needs are truly heard so that we may help guide them to the perfect vehicle at the perfect deal. It simply is what we do as a dealership. Thank you for your business. Enjoy your new BMW!

September 13, 2015

Great experience and service! I wanted to buy a bmw 428ix. I went to North Haven BMW first. They did not even try to locate the car I want first and gave me a ridiculously high pri More

by Zoe Su
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith
Sep 14, 2015 -

BMW of Waterbury responded

Zoe, thank you so much for taking the time to share your great feedback! It is wonderful to hear Dennis made sure your first buying experience at our dealership had driving away completely satisfied in the exact car you wanted. We understand the buying process can feel like a tedious and stressful moment, but that simply is not the case here at BMW of Watertown. Dennis and the rest of our sales team take all the time needed to make sure our customers' wants and needs are heard so they know they are receiving the business they deserve. BMW is a higher standard of brand, and we believe our customers require a higher standard of service to match. We truly appreciate your business, and please let us know if there is anything more we can do for you. Enjoy your new 428ix!

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