BMW of Waterbury

Tremendous Hello my name is Robin Manna and my experience at BMW of Watertown in Connecticut is amazing my service adviser always gets me in on time and is exce Hello my name is Robin Manna and my experience at BMW of Watertown in Connecticut is amazing my service adviser always gets me in on time and is excellent at communication and giving quality service look forward to my experience every time... his name is rich D'Angelo and I highly recommend him for this review 5-star rating More

New BMW purchase Just purchased wife a new 328i xdrive. Dennis Smith was excellent to work with, as was Kevin (from Hoffman). Very satisfied with experience and woul Just purchased wife a new 328i xdrive. Dennis Smith was excellent to work with, as was Kevin (from Hoffman). Very satisfied with experience and would recommend Dennis Smith from BMW of Watertown. More

Service at its finest! I went into this dearer with just the expectation of getting my car repaired due to an unexpected incident with the wiring in my car. I ended up meeti I went into this dearer with just the expectation of getting my car repaired due to an unexpected incident with the wiring in my car. I ended up meeting Dennis Smith who was an extremely helpful sales professional. What he did really was like no other sales professional ever did for me; he listened. He had no intention selling me a new car but spoke with me in the lobby area by simply giving me advise based on a tough repair situation I was in and what my best steps would be since I was most likely out of warranty for the repair. Long story short, I was able to go into a lease on a 2015 and it met all my needs and more since my line of work as a Realtor demands reliability and a write-off. He made all the numbers make sense to not have the need to keep financing vehicles and having negative equity.I would have never considered this without Dennis assisting me in this process. I also need to mention Rich D'Angelo. Without Rich, I would not have been able to get the last minute loner car I needed, a major repair done at an excellent price, and I wouldn't have been able to trade my car in without this repair. Rich is not an alarmist, he knows to speak to his customers to put them at ease before they even have a chance to become concerned. This dealership has my business for life because of these two employees in particular! I lastly need to mention Geoffrey Baldwin is always a knowledgeable, helpful, friendly face to deal with each and every time you walk in the dealership. More

The best experience i have ever had with a dealership. I just purchased BMW from this dealership and was so pleased with the amazing treatment and service that I received at BMW of Watertown, Dennis Smith I just purchased BMW from this dealership and was so pleased with the amazing treatment and service that I received at BMW of Watertown, Dennis Smith helped me throughout the whole process and he did such a wonderful job I couldn't ask for anything more. Receiving so much help and such an amazing car. I really appreciate how much Dennis went out of his to make sure i left happy. More

Great Overall Experience over the years I purchased my last two BMWs from BMW of Watertown. The Latest being from Dennis Smith , who is very knowledeable, patient and a pleasure to deal wi I purchased my last two BMWs from BMW of Watertown. The Latest being from Dennis Smith , who is very knowledeable, patient and a pleasure to deal with. For my latest purchase Dennis and Chris arranged more than one test drive in different vehicles, while I was deciding on which vehical to consider. I have used BMW watertown for nearly 20 years to service the BMWs I have owned. Richard D'Angelo and the entire service Department has done yeoman service to ensure my cars are well cared for and maintained. Overall a fantastic , friendly Dealership. More

so easy to work with! I've visited this dealership on two separate occasions for repairs. Each time I was met with prompt and courteous service. Rich worked extra hard to g I've visited this dealership on two separate occasions for repairs. Each time I was met with prompt and courteous service. Rich worked extra hard to get me into a loaner as my car was going to be there for a bit. I really appreciated how straight forward they were when explaining the issue at hand. They proved me a quote for the repairs that was actually accurate! There were no hidden charges or surprises when I picked up my car! Ill certainly be back, even know there is another dealership much closer to my home. More

Excellent from inquiry to purchase. I went to BMW for a lease. I worked with Dennis Smith and he was great. I told him I was going to Audi next and I even went to Mercedes. BMW was by I went to BMW for a lease. I worked with Dennis Smith and he was great. I told him I was going to Audi next and I even went to Mercedes. BMW was by far the best for service, vehicle, value and people. Highly recommend Dennis Smith. More

New Car Purchase Just replaced my 2008 328 coupe with a 2015 428 coupe. It was an easy transition working with such a knowledgeable and friendly sales staff. It was re Just replaced my 2008 328 coupe with a 2015 428 coupe. It was an easy transition working with such a knowledgeable and friendly sales staff. It was refreshing to have a "no pressure" sales experience and I was able to review my options at home before making a final decision. The actual delivery process complimented the sales experience as Dennis patiently and thoroughly guided me through the technology of my new vehicle. I was comfortable leaving the dealership with my new vehicle knowing there would be further support if I had any questions or issues. Sharonlyn More

Excellent experience - again Bought our second BMW from BMW of Watertown in less than 1 year. Both times our sales person was Dennis Smith. It really is a pleasure working with De Bought our second BMW from BMW of Watertown in less than 1 year. Both times our sales person was Dennis Smith. It really is a pleasure working with Dennis and this dealership. No pressure, excellent communication and just the right amount of guidance. It was a painless buying experience, just like last time. More

Dennis Smith - A was a pleasure to work with Dennis did a great job. Honest, fair, responsive and professional. Goes out of his way to understand your needs and work with you to make sure you a Dennis did a great job. Honest, fair, responsive and professional. Goes out of his way to understand your needs and work with you to make sure you are completely satisfied. More