BMW of Waterbury

2014 328i Lease Purchased/Leased my BMW 328i X-Drive in May of 2014 from BMW of Watertown. Absolutely, hands down, The Best Dealership experience EVER! The sales per Purchased/Leased my BMW 328i X-Drive in May of 2014 from BMW of Watertown. Absolutely, hands down, The Best Dealership experience EVER! The sales person I dealt with was Dennis Smith. Dennis was warm and engaging, knowledgeable and could do enough to make my experience and absolute delight. I would HIGHLY recommend going to this dealership and working with Dennis. Jeffrey Pearce, Finance Manager, also earned a shout out! Extremely professional and knowledgeable about the entire Lease process. Jeff couldn't do enough to ensure the process went very smooth! If you are thinking about buying or leasing, whether it be a new or pre-owned, you Owe it to yourself to visit this Amazing dealership. I am VERY hard to please and these folks have my business from now on! Can not say it enough: Great people, Great dealership, Great car!! More

Exceptional Dealership On Friday July 11, 2014 I went to a local car dealer to buy a car. The car I picked out was very nice. The only hitch was they didn't have the color I On Friday July 11, 2014 I went to a local car dealer to buy a car. The car I picked out was very nice. The only hitch was they didn't have the color I wanted, but the salesman assured me me could get it in by Monday. I asked him if it would be easier if I picked it up the following Saturday. He said great he would use the extra time to detail it ect. On Tuesday he called and said he couldn't get my color choice to pick a second, which I did. On Friday I began calling him to see if he had found the car and for 3 hours he ducked my calls. Finally I spoke with his manager who told me that the salesman had told him earlier that day that he couldn't get the car and didn't know why he was ducking my calls..Long story short I backed out of the sale. This led me to BMW of Watertown. I have never owned but have always wanted a BMW. There I met Thomas Zukowski Client advisor. From the start I laid my cards on the table with Thomas, telling him of the experience that had occurred earlier that week. His professionalism and attention to detail proved to be extraordinary. Right up to the time of delivery (in which he spent 45 minutes going over the many features the car has to offer) he delivered on his promises. He even stayed an hour past closing to meet my needs. I have bought over a dozen new cars in my life and have NEVER had such a pleasant buying experience before. I guess I not only need to thank Thomas and Watertown BMW but also that clown at the other dealership. Thanks for pushing me into buying the ultimate driving machine More

Great purchase experience I worked with Tom Zukowski on the purchase of a new vehicle and couldn't have been happier with the experience. Tom was professional, courteous and ve I worked with Tom Zukowski on the purchase of a new vehicle and couldn't have been happier with the experience. Tom was professional, courteous and very knowledgeable. He was not pushy or pressuring me for a sale, in fact, he allowed me to take my time and feel comfortable with my decision. I would highly recommend BMW of Watertown to anyone interested in the ultimate driving machine! More

Transparent, Fair and Attentive The dealership landed a one-of-a-kind and much sought after porsche 911. When contacted they provided a wealth of information about the vehicle and d The dealership landed a one-of-a-kind and much sought after porsche 911. When contacted they provided a wealth of information about the vehicle and did not press the sale. They were very transparent and fair in their dealings and attentive to my questions and schedule. They accommodated a short-notice test drive, and provided an extended period of time for back roads and highway, then another round with just my wife and I. The deal making was honest and unpressured. When we eventually decided to purchase the vehicle they were genuinely happy for us and facilitated the transactions smoothly and quickly. Our sales agent, Tom Zukowski was great. He really got to know us and our situation, and even shared some of his personal experiences that added value to our understanding of both the vehicle and deal. Overall a great experiences, and we love our NEW 2003 Porsche 911 Carrera 4S. FYI, I also have a BMW X3 that is serviced at BMW of Watertown. The transparent and fair dealings in sales is carried through to the service department. More

Wonderful Customer Service I brought my 2008 BMW in for service 2 weeks ago...they gave me this wonderful loaner..I loved it so much that last week I traded in my 2008 for a 201 I brought my 2008 BMW in for service 2 weeks ago...they gave me this wonderful loaner..I loved it so much that last week I traded in my 2008 for a 2014 lease. Dennis was my sales person and I worked with Jeff for the financing...I had such a wonderful experience. I walked out with the car I wanted and I felt I was treated very well throughout the entire process. Not your typical car sales or F&I people... When I went back for a question Maurice stepped up to the plate and went over a few more things the next day...so much to digest all in one sitting. Thanks guys you make an awesome team! More

Exceeded expectations I highly recommend Dennis Smith. He was friendly, professional and accommodating. He made my car buying experience a pleasant one which was unexpecte I highly recommend Dennis Smith. He was friendly, professional and accommodating. He made my car buying experience a pleasant one which was unexpected based on my prior dealings with car salesmen. A+ rating for the dealership! BMW of Watertown will be my first choice when I am ready for a new vehicle. More

Satisfied customer Dennis was very friendly, professional and accommodating. We would recommend him to anyone. We felt relaxed and not pressured. Great work. Also, Jef Dennis was very friendly, professional and accommodating. We would recommend him to anyone. We felt relaxed and not pressured. Great work. Also, Jeffrey Pearce was great to work with. Very respectful. More

Straightforward and painless Ian was a pleasure to deal with - friendly, honest, and direct. Transaction had no surprises and everything was explained clearly and without any con Ian was a pleasure to deal with - friendly, honest, and direct. Transaction had no surprises and everything was explained clearly and without any confusion or ambiguities - thoroughly professional and responsible. More

Wonderful experience I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professio I normally do not write reviews however, I feel compelled to do so in this case. I recently purchased 228i and cannot say enough about the professionalism and overall pleasant experience in working with both Maurice Janazzo and Jeff Pearce. I will certainly share this experience with my friends and colleagues. Kudos to you both and thank you. More

excellent experience Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sy Excellent experience purchasing a certified pre-owned 328 xi. There was no pressure. The sales associate even offered to come to my home to help sync my garage door opener if needed. Would recommend this dealership. More