BMW of Waterbury

BMW of Watertown - Car buying made easy...! After looking at many used BMW's at various dealerships across Connecticut, I stopped into BMW of Watertown to see what they might have in their inven After looking at many used BMW's at various dealerships across Connecticut, I stopped into BMW of Watertown to see what they might have in their inventory. I ran into Tom Zukowski in the parking lot. I told him that I was thinking of buying a used 3 series, but wasn't sure which model was right. Tom suggested that I drive a few of them back to back. We did so and quickly narrowed in on the car that was right for me, a 335i X-drive with the Sport Package. Tom was super friendly, supper helpful and very consultative. Tom knew his products like the back of his hand (a rare treat today). He explained the differences and helped me make a the right decision. There was never any pressure and once I had decided to buy, Tom made the rest of the process so easy for me. Financing, insurance, registration, he took ownership of everything. I usually don't enjoy buying cars. I can't stand the game play, pressure and nonsense. But this time.... This time was different. It was an absolute pleasure to do business with Tom, Jeff and BMW of Watertown. I look forward to going back. More

Great Experience & Customer Service Kristen was very responsive to all my inquiries, and Dennis made the car buying experience as 'pain free' and smooth as possible. Dennis is extremely Kristen was very responsive to all my inquiries, and Dennis made the car buying experience as 'pain free' and smooth as possible. Dennis is extremely professional, and he did a great job in explaining car features and iDrive (as this is my 1st BMW). He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed for any follow-up. I found BMW of Watertown a welcoming dealership and would recommend it. More

Very easy purchase, highly recommend Ian Yates was extremely friendly, easy going, helpful and provided us with a very honest and best deal on our 2014 328. As a very knowledgeable car bu Ian Yates was extremely friendly, easy going, helpful and provided us with a very honest and best deal on our 2014 328. As a very knowledgeable car buyer, my wife and I drove the extra distance to BMW of Watertown for our purchase, even though we have dealerships that are closer. He was the only sales rep that voluntarily included factory incentives in price offerings - and who we chose to close the deal with. Jeffrey Pearce, business manager, made it very easy to process our purchase during delivery. He provided options, pros/cons about extended warranties. My wife and I both highly recommend BMW of Watertown. More

Really Good Experience This is the first BMW I've owned. Choosing BMW of Watertown and having Dennis Smith as my salesperson is the best car buying experience I've ever had This is the first BMW I've owned. Choosing BMW of Watertown and having Dennis Smith as my salesperson is the best car buying experience I've ever had. Dennis is extremely professional, knowledgeable and his follow-through is outstanding. He was extremely helpful throughout the whole process and took time when the car was ready to explain and set up all the features. I know Dennis can be counted on if needed. I found BMW of Watertown a welcoming dealership and would recommend it and especially Dennis Smith to anyone. More

Excellent Customer Service Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car Excellent customer service and a great deal on a 335xi. Dennis and Jeff really went out of their way to make my preowned purchase seem like a new car purchase by addressing all my concerns including repairing a few minor typical used car imperfections. I am extremely pleased with the car as well as the entire buying process and was treated very professionally and above board in all aspects of the transaction including a very fair offer for my trade-in. I look forward to future business with BMW of Watertown and highly recommend this dealership. More

Great Buying Experience at BMW of Watertown We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return aft We are returning customers to BMW of Watertown and though it has been some time since our last purchase from this dealership it was easy to return after meeting Ian Yuhas. Ian was extremely instrumental in our recent decision to lease a new 5 series from BMW of Watertown as he is a consummate professional which when combined with his friendly manner and impressive knowledge of the vehicle made our decision that much easier. He is truly an asset to the dealership and should be recognized for his efforts to go above and beyond our expectations in order to accommodate us. More

Outstanding dealership with professional personnel. Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the Gerald Hampton went out of his way to give excellent service! There was no pressure to make a purchase. Actually, the experience of purchasing the BMW was fun! Joanne Bugai More

I have only praise for Ian's attentiveness. I returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology pac returned for an Encore visit to go over some of the features I was not using on my BMW 328xi. He made sure that I was able to use my "technology package" and the BMW connected features. He was patient and appeared to be enjoying the "teaching" lesson. He made my choosing BMW of Watertown a very positive experience. More

The sales associate, Perry Gentile, was extremely helpful throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I throughout the entire process. Both Perry and Jeffrey Price were very knowledgeable and patient with my questions. This is the second certified BMW I bought at this dealership and both times they have been very fair in negotiating the price. After the sale Perry was extremely helpful in helping me get the bluetooth, GPS and controls setup with my preferences. He's also followed up with me twice to ensure I'm satisfied with the purchase. If you're in the market for a new or used BMW this is the place to go. Although this is a smaller dealership with less inventory the customer service and attention to the customers can't be beat - true family atmosphere. More

I just purchased a BMW 328i GT from Ian at BMW of Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed Watertown. We went there to look at a 328 xDrive and saw the GT. We were very impressed with the car. I had spoken to Ian on the phone and he seemed nice and straight forward. We worked with him to find the car we wanted. His pricing was great without hassles. Ian searched all of the cars that were coming into the East coast. We found one that had what we wanted and didn't have what we didn't want. We were a little hesitant about the color, so we left it as maybe, with the possibility of ordering from Germany. We found some other pictures of the car in the color available and it looked great. We ordered the car on Monday. They worked to get us the car which had just arrived in the port. They had to swap with another dealer and then get the car us to Ct. They were in constant contact with us. We picked up the car on Saturday. Ian called before we got there to tell us how good the color looked and he was right. We had a great experience with Ian and the dealership. I asked him to keep an eye out for a 335 convertible I know a friend of mine wants. I am happy to send my friends to him for business. I would give them 6 stars if available. More