BMW of Waterbury

My wife and I both drive 3's. We bought hers from the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. the guys in Watertown several years ago. They helped us find the right car at the right price, and their customer service has always been exemplary. It has been a pleasure working with them. Recently, we were faced with some costly repairs. Diagnostics performed by a local mechanic determined that we needed a new wheel speed sensor... and then a new ABS/DSC control unit. Before going ahead with this work, I thought it would be a good idea to get a second opinion. I called Watertown and spoke with Nick Allen (Service Manager) who clearly has good experience and hands-on knowledge of these cars. After a brief conversation, Nick diagnosed the problem over the phone and suggested an alternate approach... which ended up saving us quite a bit of money. Now THAT is customer service! Many thanks again. More

I had seen an ad on Autotrader for a 2010 Certified 528 IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales a IDrive BMW, and I decided to visit the dealer and see the car in person. After inspecting the car I went into the showroom and asked to see a sales associate. In about 2 minutes, Boris came over and introduced himself as one of the Client Advisors. After some prelininary discussions, we went on a 20-30 minute test drive, and Boris was extremely helpful in explaining all the technical aspects of the car, including the iDrive system, Navigation system, idrive Controller, etc., etc. Back in the sales office the serious discussions began, regarding the price of the car, and most importantly the dreaded trade-in value of my car, which did need new tires, brakes, and some cosmetic work. After going back and forth for a while, Peter Keast, the General Sales Manager joined the conversation, and more discussions, regarding trade in-values took place. Just to note the asking price of the BMW that I was interested in buying was never a real issue. I had checked all the similar cars within 100 miles on Autotrader and BMW of Watertown was the most competitive value for the money. Still not completely satisified, I left and did some more research on my trade-in using a few online buying sources, etc.,etc. About 2-3 hours later, I called Peter and told him I wanted to come back and purchase the car. Boris, Peter, and I had a brief disusion ( on the trade-in value of course), and after a few concessions on both sides, I purchased the car. I am giving BMW of Watertown a 100% rating, because of their great help, knowledge, consideration, and understanding of the car buying process. If you are looking to purchase a new or used BMW you must go to them. You can check out BMW of North Haven, BMW of Bridgeport, or New Country BMW, but you must visit BMW of Watertown, before making a final decision Again, thank you Boris and Peter for a truly wonderful buying experience. You guys are the best !!! More

Jerome was and is by far the best and most honest sales person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not person that I have ever dealt with. I went in looking to gather information on buying a vehicle and walked out with a year old 328 x-drive. He not only gave me a great price, but took care of me as if I was family. I was looking to buy my wife and myself two new cars from the Honda dealership across the street, but was treated so poorly that I wouldn't send my worst enemy to do business with them. Again, I would highly recommend seeing Jerome if you are looking to purchase: new, used or a lease of a BMW. And if you don't think you can afford one, think again. Jerome will take care of you and will hit what ever price points you need. I really can't speak enough about how great my experience was. If Jerome decides to go to another dealership, whether it by Isuzu, I will purchase from him again. He also gave me his personal cell phone and anytime I needed help or had questions he always answered and helped me. Thanks again BMW of Watertown and especially to Jerome, My wife and I will be life long customers as long as you are there. More

On Friday some troubling alerts went off in my 335 so I pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me pulled over immediately and called service. Sheneta was able to get me scheduled for first thing Monday morning with a loan car. She also assured me the car was safe to drive over the week end. The work was completed same day and under the CPO warranty. When I dropped the car off it was clean and when I picked it up even cleaner. The entire experience was what I expect and appreciate. Easy and courteous. More

Jerome is by far the best client advisor I have ever dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get dealt with, and this is coming from someone who has purchased 5 cars in the past 9 years . He is extremely honest and upfront, and dedicated to get you a price that you are comfortable with. This dealership overall was a delight to deal with, and I would highly recommend them to anyone looking for a new or preowned vehicle. More

I live in California but needed a PPI on a car I was buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price buying near BMW of Watertown. The service department was friendly and courteous and inspected the prospective vehicle to my satisfaction. The price was very reasonable. Based on my experience with BMW of Watertown, I would recommend them. More

Nick is great; he is very knowledgeable and a pleasure to work with. I purchased my BMW from a different dealership but their service was not good so I went to BMW of Watertown and am so glad I did. work with. I purchased my BMW from a different dealership but their service was not good so I went to BMW of Watertown and am so glad I did. More

I recently had an issue with my new X3..my first BMW. Rich D'Angelo was amazing in helping me get the issue resolved. I feel confident that any problem I have he will be able help me with. Nick Allen w Rich D'Angelo was amazing in helping me get the issue resolved. I feel confident that any problem I have he will be able help me with. Nick Allen was also great to work with. As a new BMW owner I can honestly say my X3 and me are in great hands! More

I trust Rich's opinion on the work that needed to be done on my car. He is trustworthy and the quality of the work is exceptional. I was told at another dealership that didn't put my car up on a lift, that on my car. He is trustworthy and the quality of the work is exceptional. I was told at another dealership that didn't put my car up on a lift, that my tires were only about 40% worn. When Rich had the tires checked out, one of the front tires, on the inner rim, was so worn that he said I would've had a blown out, very soon. I replaced all four tires and had a front end alignment. My car drives like a new car! Any other suggestions that Rich had were well taken - I replaced the battery too. I feel very safe driving my car for another 90,000 miles! More

Rich D'angelo has been my service advisor since I purchased my vehicle in 2011. Rich has been extremely accommodating and has always been able to entertain all of my service related questions. He has purchased my vehicle in 2011. Rich has been extremely accommodating and has always been able to entertain all of my service related questions. He has always been reliable and trustworthy, offering valuable advice to keep my vehicle running at its best at the lowest possible cost. Rich has worked with the parts department and the skilled team of mechanics to install and retrofit several parts at my request. Rich shares a passion for automobiles and leverages his background and knowledge of motor vehicles to relate to and help his customers. Since I have started bringing my vehicle to BMW of Watertown I have moved away from the area and am now within closer vicinity to several other Connecticut BMW Service Centers. I have continued to return to BMW of Watertown because of the dedicated employees such as Rich. Rich is an asset to the dealership and a valuable member of the service department. I can honestly say that I will continue to bring my vehicle to BMW of Watertown for as long as Rich and the other helpful members of the service department are there. More