BMW of Waterbury

Excellent customer service, and very well-managed. A special shout out to Haley Persichilli. I drove my car into service center and was going to be waiting until it was done in about 3 hours. Not only special shout out to Haley Persichilli. I drove my car into service center and was going to be waiting until it was done in about 3 hours. Not only did Haley kept me updated on the progress in person, but keeping me in the know on a certain material shortage that they were anticipating. Not a short while after, Haley confirmed the material shortage and had already arranged for a loaner (which was not available previously and hence I had opted to stay back at the service center). Thank you, Haley! Now about the car - it was done right, oil changed, filters changed, vacuumed recalls reviewed and done. I had a complaint on brake pulsating, which was confirmed and corrected. All-in-all brilliantly done. Well done by a very well managed, and customer-centric team! Thank you. Will be back at this service dealer. More

My experience with BMW of Waterbury was phenomenal. Very easy and straightforward. Khaled is an excellent salesman with years of experience on his hands and explained everything very well, as well as helpin easy and straightforward. Khaled is an excellent salesman with years of experience on his hands and explained everything very well, as well as helping me to understand the cars better to come to a better decision on my purchase that would fit the most for me. Definitely recommending, thank you guys so much for you service! More

I am currently in the process of buying my fourth BMW and will only be dealing with salesmen, Dennis Smith, at Waterbury BMW. If your looking for a seamless experience from the beginning to the end, Dennis i will only be dealing with salesmen, Dennis Smith, at Waterbury BMW. If your looking for a seamless experience from the beginning to the end, Dennis is your go to person. More

My wife and I are from the Albany, NY area and tried to purchase a BMW X3 from Keeler Latham and had a very bad experience. They changed the price and package we agreed to overnight and tried to scam us. purchase a BMW X3 from Keeler Latham and had a very bad experience. They changed the price and package we agreed to overnight and tried to scam us. Not happy with them at all. Found a 2021 in CT at BMW of Waterbury and had an awesome experience with them. Dennis was our guy and very professional. The whole organization was great and on top of their game. No scams or last minute changes that would affect us as buyers. We will absolutely go back to Waterbury and purchase our future cars from this company. *Ask for Dennis - he doesn't pressure you and is very professional!! More

Dennis helped me out and was very good from start to end. I’m enjoying my vehicle. I’m enjoying my vehicle. More

I recently purchased a BMW from this dealership and everyone I dealt with was friendly and helpful. My salesman, Dennis Smith, was very knowledgeable and easy to deal with. He made the process seamle everyone I dealt with was friendly and helpful. My salesman, Dennis Smith, was very knowledgeable and easy to deal with. He made the process seamless. I highly recommend him and BMW of Waterbury! More

I would recommend this dealership to anyone shopping for a bmw.The sales staff led by Dennis Smith went out of their way during the entire process. a bmw.The sales staff led by Dennis Smith went out of their way during the entire process. More

Hoffman BMW provides exceptional service!!! They truly have the customer’s interest in mind. The staff was very, pleasant, professional and most of all helpful! They went above and beyond in repairing my have the customer’s interest in mind. The staff was very, pleasant, professional and most of all helpful! They went above and beyond in repairing my car. Tony C was particularly helpful! is no comparison about BMW of Waterbury service. Though I purchased my car in Fairfield County, I will only return to BMW of Waterbury. More

Bought a bmwx1 in feb, great experience. Recently had service work done, a brake issue. Service manager went above and beyond; actually dropped off our loaner. We were overjoyed with finished repairs and service work done, a brake issue. Service manager went above and beyond; actually dropped off our loaner. We were overjoyed with finished repairs and the final cost. Love Waterbury BMW!!!!! More

Excellent experience here, Karl T. was absolutely great! Would definitely recommend! Would definitely recommend! More