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BMW of West Chester

West Chester, PA

4.8
2,949 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,949 reviews

November 17, 2022

The dealership was top notch from beginning to end! So impressed by the professionalism of our salesman and cleanliness of the showroom and the garage was really amazing. Everyone was super friendly a More

by Aimeehtalerico
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Nov 18, 2022 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with the professional assistance delivered by Kyle and our team. Welcome to the Otto's BMW family!

November 14, 2022

A smooth and painless experience. The end-to-end experience was very customer friendly. Much appreciated! More

by Jlehocky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the customer friendly purchase experience delivered by Scott. Thank you for choosing Otto's BMW!

November 14, 2022

Another M product from Otto's BMW! Justice and the entire team at Otto's make the process easy and are the reason I travel about 40 min out of my way to do business there, Justice alwa More

by DCAIR1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

BMW of West Chester responded

We are so pleased to hear that Justice and our team have once again made the 40 miles you travel to do business with us so worthwhile. Thank you for continuing to be a loyal member of the Otto's BMW family!

November 09, 2022

First time buying a BMW and the Ms Lauren was excellent in helping me get the car available a a great price so check them out but make sure you check her. 😊 More

by Derrick24dk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

BMW of West Chester responded

We are delighted to hear Lauren delivered a great experience for you on your first BMW purchase! Enjoy the fall driving season and many thanks from all of us here at Otto's BMW!

November 09, 2022

I brought my 3 in for service and they gave me a 7. Very sharp car, but tech was far beyond my expertise. Cameron, the “genius” as they call them, showed me through the car and made me feel comfortable More

by themedprof
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Ashman
Nov 09, 2022 -

BMW of West Chester responded

Outstanding! We're delighted to hear Cameron was able to help you feel comfortable the technology in the 7 series. Thanks again for choosing Otto's.

November 09, 2022

We purchased our BMW X3 from Otto's BMW and we couldn't be happier. Our salesperson Dan McCloy was fantastic across the board. He was very informative and helpful through the whole process and worked to More

by ec3238
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McCloy, Wayne Matsinger
Nov 10, 2022 -

BMW of West Chester responded

Thank you for your outstanding compliments for Dan for delivering the helpful and informative purchase experience we always strive for. Thanks also for your recognition of Wayne for helping you understand all the features your X3 has to offer. Welcome to the Otto's BMW family!

November 08, 2022

Cameron is very knowledge of the BMW technical system. He spent time making sure I understood all of systems thoroughly. Many other employees would have told me to consult the car manual. BMW should be p More

by Geomaalrx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Ashman
Nov 09, 2022 -

BMW of West Chester responded

Thank you for your wonderful compliments for the assistance provided by Cameron. We want you to enjoy all the features your BMW has to offer. Many thanks again for choosing Otto's!

November 08, 2022

I had a great experience working with Lauren from Otto's BMW! She was easy to work with, a true professional, and went above and beyond making sure every last detail was met. I highly recommend going to L More

by jackie_brandt
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

BMW of West Chester responded

Thank you for your outstanding endorsement of the professional and detailed purchase experience delivered by Lauren. We are delighted to hear you were so pleased. Many thanks for choosing Otto's BMW!

November 08, 2022

Great dealership. Everyone was incredibly friendly and attentive. Even though we were early for our appointment they were very accommodating. Kyle Murphy took us for o More

by J_ree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Matsinger
Nov 08, 2022 -

BMW of West Chester responded

Thank you for your wonderful recognition of the assistance provided by Kyle, Scott and Wayne in making your purchase a great success. It is a team effort here at Otto's BMW!

November 07, 2022

Wayne was very knowledgeable about the tech and features of the vehicle I purchased. He explained everything and helped me set up my car profile, apple play and satellite radio. More

by lancestuart73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Matsinger
Nov 08, 2022 -

BMW of West Chester responded

Thank you for your kind words for the assistance delivered by Wayne on your recent purchase. We are delighted to hear he was able to help get your vehicle set up to enjoy all the features it has to offer. Thank you for choosing Otto's BMW!

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