BMW of West Chester

Wayne was very knowledgeable about the tech and features of the vehicle I purchased. He explained everything and helped me set up my car profile, apple play and satellite radio. of the vehicle I purchased. He explained everything and helped me set up my car profile, apple play and satellite radio. More

I had an appointment with one of your Genuis representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, profe representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, professional, patient and explained each software upgrade like a pro. It was a wonderful experience. I'll make sure I ask for Wayne in the future with any tech questions! Thank you, Nancy Martin Hanson proud owner of a new X3 8/22. More

Great service and Wayne was very helpful. This is my first BMW but certainly not my last. This is my first BMW but certainly not my last. More

Great experience purchasing my BMW X7. Scott was very helpful, friendly, and so easy to work with. Highly recommend him! Scott was very helpful, friendly, and so easy to work with. Highly recommend him! More

Worked with me well. Not to aggressive but was attentive to my wants and needs. I’m happy with Ottos, Lauren and my BMW purchase. Not to aggressive but was attentive to my wants and needs. I’m happy with Ottos, Lauren and my BMW purchase. More

Lauren did a great job answering questions, helping us navigate the car buying experience. It was my first BMW and was very excited/nervous about the whole process, but she explained it all and was patie navigate the car buying experience. It was my first BMW and was very excited/nervous about the whole process, but she explained it all and was patient with my learning curve. Would definitely recommend her again and loving my new car :) More

Efficient, Polite staff. Great Service, even w/o an appointment. Comfortable waiting area and terrific Genius who was extremely helpful, Wayne Matsinger Great Service, even w/o an appointment. Comfortable waiting area and terrific Genius who was extremely helpful, Wayne Matsinger More

It was a great experience from start to finish. Everything was completed when I arrived at the dealership. Drove the vehicle, signed a few papers, got a free t shirt, mug and pen and I was out of t Everything was completed when I arrived at the dealership. Drove the vehicle, signed a few papers, got a free t shirt, mug and pen and I was out of there in less than an hour. Will definitely buy another car from Scott and Otto’s ! More

It is always great working with Scott. In fact, this is our 4 BMW with Otto and Scott always taking care of us. In fact, this is our 4 BMW with Otto and Scott always taking care of us. More

Robert once again made the BMW purchase experience seamless and a wonderful experience. Robert does a great job of communicating to his customers throughout the process and provides timely updates. seamless and a wonderful experience. Robert does a great job of communicating to his customers throughout the process and provides timely updates. I really appreciated him reaching out to me regarding the availability of my new vehicle. I am sure other CAs at Otto's are great, but I purchase two vehicles from Robert in 2022 and will refer him to anyone I know, based on my purchasing experiences. More