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BMW of West Chester
West Chester, PA
2,987 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,988 reviews
October 20, 2022
Robert Madden was great ! Very knowledgeable about his product.. A great experience working with him Very knowledgeable about his product.. A great experience working with him More
by dnew5659
October 14, 2022
Love my new BMW! Scott was great to work with and made the process understandable and easy. Scott was great to work with and made the process understandable and easy. More
by tylermicik
October 14, 2022
i received superior service from Melissa Gibson in the service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Me service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Melissa for all of your help. More
by anthony copeman
Employees Worked With
October 13, 2022
I've been a customer of Otto's BMW for 25+ years. They're a great, and well-respected dealership, and so is Justice Mogano, our sales rep. He is knowledgeable, friendly, and customer focused. He re They're a great, and well-respected dealership, and so is Justice Mogano, our sales rep. He is knowledgeable, friendly, and customer focused. He represents the brand very well! More
by RAD13
Employees Worked With
October 12, 2022
Nice and quick closing process. The honored agreed pricing when the car was ordered even if the MSRP was higher. Friendly and no pressure environment. The honored agreed pricing when the car was ordered even if the MSRP was higher. Friendly and no pressure environment. More
by Wynman
October 11, 2022
We had some miscommunication issues with our initial salesman, but our needs were handled exclusively. salesman, but our needs were handled exclusively. More
by Herbertt8582
October 11, 2022
Dan was great and made the process smooth! Even when I was indecisive about which car I wanted Dan was patient and helped walk me through all of the different cars I liked (330, X3, X1). I'm Even when I was indecisive about which car I wanted Dan was patient and helped walk me through all of the different cars I liked (330, X3, X1). I'm glad to now be a part of the Otto's BMW family. Thanks Dan! More
by TishB
Employees Worked With
Dan McCloy
October 10, 2022
Kyle made the buying process the smoothest I've ever experienced. I called ahead and he had the car waiting for a test drive as soon as we arrived. He was friendly and deeply knowledgeable about ALL of experienced. I called ahead and he had the car waiting for a test drive as soon as we arrived. He was friendly and deeply knowledgeable about ALL of the features of the vehicle. Throughout the buying process, he was highly responsive, attentive, and just overall, a GREAT guy to work with! Even though Otto's is a 1.5-hour drive and there are dealerships closer to my home, it's worth coming back again. More
by Julie
