BMW of West Chester

Our experience purchasing our BMW at Ottos was effortless. Scott Gately was a pleasure to work with and is very knowledgeable and passionate about the BMW lineup. effortless. Scott Gately was a pleasure to work with and is very knowledgeable and passionate about the BMW lineup. More

Robert helped me find my dream car, which was the M4. I couldn't be more happy with the experience. It was a very easy and smooth transaction. I couldn't recommend him enough and will gladly be buying an I couldn't be more happy with the experience. It was a very easy and smooth transaction. I couldn't recommend him enough and will gladly be buying another car from him. I can't wait! More

Ralph Nofsinger was great to work with! He was professional, knowledgeable, helpful and courteous. He consistently went above and beyond to answer my questions and found creative ways to He was professional, knowledgeable, helpful and courteous. He consistently went above and beyond to answer my questions and found creative ways to allow me to learn more if the exact model I was interested in was not available to see. Ralph never pressured me to make a decision but was there along the way whenever needed. Thank you Ralph and Otto's BMW for a great experience! I highly recommend working with Otto's BMW if you're in the market. More

This was our first BMW purchase and we really did not know what to expect from the BMW automobile buying experience. On a recommendation we made an appointment with Scott at Otto's BMW. After a brief int know what to expect from the BMW automobile buying experience. On a recommendation we made an appointment with Scott at Otto's BMW. After a brief introduction, Scott asked what were interested in and started us off with a test drive so we could get a real feel for the car. After the test drive Scott listened to our thoughts of the car and followed up with questions to really understand what were looking for. Scott found us the car that we looking for and worked to make sure it really fit us. From introduction to delivery Scott made it a truly one of a kind BMW experience. When making a BMW purchase we recommend Scott without any reservations. More

Easy experience, not any room to negotiate in this market so got it done quickly so got it done quickly More

Very happy with the process from the beginning, until we took the delivery. We did not take delivery in one of their delivery bays. Rather, we were outside in their lot, and we had to move the car for ano took the delivery. We did not take delivery in one of their delivery bays. Rather, we were outside in their lot, and we had to move the car for another salesperson, and ended up facing a concrete wall. It felt very impersonal and unprofessional. The rubber floor mats were not installed, and the back/ luggage rubber mat was missing. More

This is my second car from Scott at Otto's BMW. We have bought many cars over many years from many dealers in many States -- Scott Gately is without question the best Sales Advisor that we have ev We have bought many cars over many years from many dealers in many States -- Scott Gately is without question the best Sales Advisor that we have ever worked with. He has a great personality. He is professional and straight-forward. He is completely knowledgeable about all of the technology. He is also so helpful in handling all of the trade-in and purchasing details. And he has been available to us any time we've contacted him over the past 3 years. Everyone else at Otto's has also been outstanding and their physical setup is very pleasant. More

Outstanding sales team where the customer service is outstanding. Each customer is given unique service suited to their needs. outstanding. Each customer is given unique service suited to their needs. More

Working with Scott to finalize my purchase was extremely simple, relaxed, and easy. I appreciated his candor and the sensible guidance when it came to contactless test drive and making tough decisions like simple, relaxed, and easy. I appreciated his candor and the sensible guidance when it came to contactless test drive and making tough decisions like where to wait while preparing my car for delivery. I also appreciate the special touch of signing the papers in my personalized showroom. I will sing the praises 👏🏾 of Scott and the entire Otto family for many years to come. More

Lauren Synder is the best. She made purchasing my X5 a great experience. She explained every step of the process. I did not have to assume anything. Even after purchasing th She made purchasing my X5 a great experience. She explained every step of the process. I did not have to assume anything. Even after purchasing the car she still checks in to make sure that I’m still enjoying my car and to make sure there is nothing she can help me with.m. I really appreciate the GREAT customer service. More