BMW of West Chester

i received superior service from Melissa Gibson in the service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Me service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Melissa for all of your help. More

I've been a customer of Otto's BMW for 25+ years. They're a great, and well-respected dealership, and so is Justice Mogano, our sales rep. He is knowledgeable, friendly, and customer focused. He re They're a great, and well-respected dealership, and so is Justice Mogano, our sales rep. He is knowledgeable, friendly, and customer focused. He represents the brand very well! More

Nice and quick closing process. The honored agreed pricing when the car was ordered even if the MSRP was higher. Friendly and no pressure environment. The honored agreed pricing when the car was ordered even if the MSRP was higher. Friendly and no pressure environment. More

We had some miscommunication issues with our initial salesman, but our needs were handled exclusively. salesman, but our needs were handled exclusively. More

Dan was great and made the process smooth! Even when I was indecisive about which car I wanted Dan was patient and helped walk me through all of the different cars I liked (330, X3, X1). I'm Even when I was indecisive about which car I wanted Dan was patient and helped walk me through all of the different cars I liked (330, X3, X1). I'm glad to now be a part of the Otto's BMW family. Thanks Dan! More

Had a great experience with Scott from the initial contact to driving out of the lot. Exceptional follow-up and service. If you’re in the market for a new, or gently used, BMW, Otto’s is your dealer contact to driving out of the lot. Exceptional follow-up and service. If you’re in the market for a new, or gently used, BMW, Otto’s is your dealership and Scott is your person. More

Kyle made the buying process the smoothest I've ever experienced. I called ahead and he had the car waiting for a test drive as soon as we arrived. He was friendly and deeply knowledgeable about ALL of experienced. I called ahead and he had the car waiting for a test drive as soon as we arrived. He was friendly and deeply knowledgeable about ALL of the features of the vehicle. Throughout the buying process, he was highly responsive, attentive, and just overall, a GREAT guy to work with! Even though Otto's is a 1.5-hour drive and there are dealerships closer to my home, it's worth coming back again. More

I’m a repeat buyer from Lauren Snyder and I couldn’t be happier with both the car and the buying process. Lauren goes above and beyond in customer service and makes the car-buying process less stressful th happier with both the car and the buying process. Lauren goes above and beyond in customer service and makes the car-buying process less stressful than other dealers. I highly recommend Otto’s and Lauren for your next BMW! More

From the minute I walked into the dealership I was treated with the utmost attention. Scott Gately was awesome. He treated me like family. He had total control and knows his product. It was a pleasure treated with the utmost attention. Scott Gately was awesome. He treated me like family. He had total control and knows his product. It was a pleasure doing business with your dealership, and for that reason I’ll be back to Otto BMW for my next car. More

Justice has done great job! He is very details on explanation. He listens to my needs very well. I would like to thank him for his very good advice and help! He is very details on explanation. He listens to my needs very well. I would like to thank him for his very good advice and help! More