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BMW of West Chester

West Chester, PA

4.8
2,949 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,949 reviews

June 30, 2022

Amazing experience. Ian and the dealership are first class and treat customers fairly and with respect. I highly recommend! More

by Ekingy2j
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
Jul 01, 2022 -

BMW of West Chester responded

Thank you for your wonderful compliment for Ian W and our team and thank you for choosing Otto's!

June 30, 2022

Ian was great to work with and the dealership was very nice. I love my new X3 M40i! More

by ElwoodBlues
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

BMW of West Chester responded

Thank you for the kind words about Ian M and enjoy your new X3!!

June 30, 2022

I have leased 2 cars and purchased one from Ottos so far. Ian has been great, very easy to work with and I love my 430i convertible More

by mark
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

BMW of West Chester responded

We are delighted to hear you enjoyed working with Ian M. Enjoy the summer driving season in your 430 convertible and thank you again for choosing Otto's BMW!

June 30, 2022

The Ultimate Dealer Experience! Ralph has gone above and beyond. From the initial call to the completion of sale. Up front pricing, no hidden fees, fair trade value. No pressure and More

by JEC_PA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Keenan
Jul 01, 2022 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with the purchase experience delivered by Ralph. Welcome to the Otto's BMW family!

June 28, 2022

Ian was by far the best car salesman I’ve ever had the pleasure to work with. He didn’t waste several hours of my time like you would normally do when looking/purchasing a car. I’m in love with my BMW X1, More

by Jenniferlcisco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

BMW of West Chester responded

Outstanding! We are thrilled to hear you were so pleased with the smooth and efficient purchase experience facilitated by Ian M. Enjoy the summer driving season in your X1 and many thank from all of us here at Otto's BMW!

June 27, 2022

This is the third car we’ve purchased from Otto’s, and we’ve been satisfied with each purchase. This is the second car we’ve purchased from Scott Gately, and we’ve been pleased with each purchase. Scott i More

by budpascuzzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Keenan
Jun 28, 2022 -

BMW of West Chester responded

Thank you for your wonderful compliments for the friendly and efficient assistance delivered by Scott on your recent purchase. Many thanks for continuing to be a loyal and valued member of the Otto's BMW family!

June 27, 2022

I purchased my 3rd BMW from Ian Martin at Ottos BMW he is a class act . Great knowledge of vehicles and a great guy . More

by powercurber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan
Jun 28, 2022 -

BMW of West Chester responded

Thank you for your recognition of the knowledgeable assistance provided by Ian M on your recent purchase. Many thanks for choosing Otto's BMW!

June 27, 2022

This was my first time buying a car, and Kyle Murphy and the staff from Otto's made this a very quick and painless experience. Very helpful and insightful when I had questions and were able to accommodate m More

by Kennan Duffy
Recommend Dealer
Yes
Employees Worked With
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

BMW of West Chester responded

Thank you for your wonderful compliments for the purchase experience delivered by Kyle M. We are delighted to hear he was able to accommodate your purchase needs so effectively. Many thanks again for choosing Otto's BMW!

June 24, 2022

Scott Gately is one of the best salesman that I have had the pleasure to work with. He definitely patient because I am not a easy customer. Scott sold has sold me 3 BMW's the last one definitely a upgrade. More

by bmw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

BMW of West Chester responded

It is truly a pleasure to hear you have continued to be so pleased with the patient and effective assistance provided by Scott and our team. Thank you for being a loyal and valued member of the Otto's BMW family. Enjoy the summer driving season.

Jun 24, 2022 -

bmw responded

Thanks for keeping me rolling like a Queen,

June 23, 2022

The first time I have ever purchased directly from the dealer. Best experience ever. My salesperson Ralph was absolutely amazing. He was upfront and honest during the whole process. Whenever I called or s More

by paulie140
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

BMW of West Chester responded

We are truly gratified to hear Ralph provided the clear and effective communication that resulted in a great purchase experience. Many thanks for choosing Otto's BMW!

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