BMW of West Chester

My experience was unlike no other dealership I’ve been to. Thank you Justice for your patience, knowledgeable, and professionalism. to. Thank you Justice for your patience, knowledgeable, and professionalism. More

Robert helped me track down a rare and desirable vehicle. Lot of CAs i spoke with before Robert never followed up with me once, or put in the effort to help find what i wanted. Robert was different than all Lot of CAs i spoke with before Robert never followed up with me once, or put in the effort to help find what i wanted. Robert was different than all the others, he thought about me and worked to earn my business. I appreciate him for that. He's a pro that made the whole transaction seamless. Hopefully i can work with Robert many times again in the future. Noel made the financing process quick and painless too, i think i was done in about 5 minutes. Cant ask for much more than that! Overall, the whole experience was outstanding. More

Robert Madden is very Passionate and was a great pleasure to work with! He is knowledgeable, Communicated with clarity, overall great person to work with. I will recommend him to others in the future! to work with! He is knowledgeable, Communicated with clarity, overall great person to work with. I will recommend him to others in the future! More

I would highly recommend Brian and Otto's BMW. Brian made my purchase process smooth and enjoyable. He is very professional and helpful, always respond my questions so quick and detailed. Thank you! my purchase process smooth and enjoyable. He is very professional and helpful, always respond my questions so quick and detailed. Thank you! More

Positive experience overall. I came back 3 separate occasions, two of which I test drove the car I bough. Entire staff was very professional. occasions, two of which I test drove the car I bough. Entire staff was very professional. More

Scott made me feel like I was in good hands throughout process instilling trust ,.efficient & thorough process instilling trust ,.efficient & thorough More

Lauren was outstanding from my first inquiry to the final sale. She found me exactly what I wanted, no pressure and very responsive. sale. She found me exactly what I wanted, no pressure and very responsive. More

From the very start, which was an email inquiry, the experience with Scott & Otto’s BMW was smooth and enjoyable. Working with Scott was truly an easy process. He’s knowledgeable, sincere, straight forw experience with Scott & Otto’s BMW was smooth and enjoyable. Working with Scott was truly an easy process. He’s knowledgeable, sincere, straight forward, but also provided the care and attention anyone looking to make an investment would want. He always made sure questions were answered and made us feel comfortable in the environment (during this unprecedented time) we were in. We appreciate his enthusiasm and making the experience fun for us. Thanks Scott! More

Justice and the Otto team made my purchase a great experience and I would recommend anyone to check these guys out. experience and I would recommend anyone to check these guys out. More

BUYER BEWARE! Make sure you ask for everything before you sign the paperwork. We were told that our BMW X3 had XM radio...turns out it was XM ready. We called our salesperson immediately (within 2 days of pu sign the paperwork. We were told that our BMW X3 had XM radio...turns out it was XM ready. We called our salesperson immediately (within 2 days of purchase) and requested to have it activated and was told sorry you didn't pay for that. My husband just asked when it was in today and was told $600 to activate. It is a code and software download. More