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BMW of West Chester
West Chester, PA
2,979 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,979 reviews
December 16, 2021
I had an excellent experience buying my car from Otto’s and working with Lauren. We basically did the deal over the phone, and Lauren was fabulous. She is very professional and knowledgeable and pays atten and working with Lauren. We basically did the deal over the phone, and Lauren was fabulous. She is very professional and knowledgeable and pays attention to every detail. She agreed to meet me half way to pick up my car. She had all the paper work ready, and it went very smoothly. I would definitely by another car from Lauren. I’ve bought many BMW’s over the years and dealt with many different dealerships. This one was definitely an excellent experience. More
by cbuchanan23
Employees Worked With
December 14, 2021
My relationship with Otto's started with Bill Cosenza when I needed tires on my first BMW. 4 BMWs later leased or purchased all at Otto's. The last 3 done with Ian Martin. I only ever want to deal with when I needed tires on my first BMW. 4 BMWs later leased or purchased all at Otto's. The last 3 done with Ian Martin. I only ever want to deal with Ian and Bill: they treat me me with great respect and care for my needs and wants. These 2 gentlemen are a true credit to Otto's BMW. More
by Dr Pete C
December 13, 2021
Very professional and helpful, made the purchase easy and pleasant. I chose to buy from him a second time because of previous experience. pleasant. I chose to buy from him a second time because of previous experience. More
by Jskerl1
Employees Worked With
December 13, 2021
Brian was very helpful and quick and responsive to emails. He helped me find the exact car I was looking for and the whole process went smoothly and didn’t take long at all. emails. He helped me find the exact car I was looking for and the whole process went smoothly and didn’t take long at all. More
by Christine
Employees Worked With
Brian DiPaolo
December 08, 2021
Worked with Brett to purchase an X3 from Otto's BMW and have it shipped to me in California. The process was painless and easy. Great experience with Brett and Otto's BMW, would definitely recommend! have it shipped to me in California. The process was painless and easy. Great experience with Brett and Otto's BMW, would definitely recommend! More
by shanty_00_panda
Employees Worked With
Brett Green
December 06, 2021
It’s just easy. Plain and simply. No games. No tricks. Just honest and fun. We actually look forward to getting a new car, because of Scott. #8 and counting together!!! Thanks Scott and Otto’s. Just honest and fun. We actually look forward to getting a new car, because of Scott. #8 and counting together!!! Thanks Scott and Otto’s. More
by BMW
Employees Worked With
December 06, 2021
Scott was the best car man I ever worked with and I have probably bought over 40 cars in my 71 years. probably bought over 40 cars in my 71 years. More
by Rick@westendassociates.com
Employees Worked With
December 03, 2021
I love working with justice always goes the extra mile always takes care of us always takes care of us More
by Robby
December 02, 2021
Scott was extremely helpful when I needed a replacement vehicle in a short turn around. vehicle in a short turn around. More
by cheungk1
Employees Worked With
