BMW of West Chester

Caroline is highly knowledgeable, experienced and professional! She is an absolutely a delightful person to work with! And this has been my experience for a good amount of years as a loyal customer o professional! She is an absolutely a delightful person to work with! And this has been my experience for a good amount of years as a loyal customer of Otto’s BMW! Thank you! More

BMW of West Chester has excellent service and quality work, albeit at a high hourly rate, along with convenient online scheduling work, albeit at a high hourly rate, along with convenient online scheduling More

I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

Great service and customer support. Great brand. Great team. Will be returning for my next vehicle. Great brand. Great team. Will be returning for my next vehicle. More

State of the art facility and friendly staff. They also have nice refreshments while we wait. Great job BMW of WC. They also have nice refreshments while we wait. Great job BMW of WC. More

Sales consultant at BMW of West Chester Ralph Nofsinger provided outstanding two-way collaborative service on my recent purchase. I would definitely call on Ralph once again should I be in the market for a provided outstanding two-way collaborative service on my recent purchase. I would definitely call on Ralph once again should I be in the market for another vehicle. More

The Sales team is professional and very attentive. I am always treated with respect and there are none of the games that some dealers play with negotiations. I'm a return purchaser so it speaks highl I am always treated with respect and there are none of the games that some dealers play with negotiations. I'm a return purchaser so it speaks highly to the way the dealer respects my time and doesn't play games with numbers. Went to another BMW dealer to look at a specific car. The experience left me less than pleased. Glad I made it back to this dealer where I purchased my 1st BMW 9 yrs ago . Great experience ! More

Melissa is responsive and really listens to help resolve any service situation. The mechanics are also very skilled. any service situation. The mechanics are also very skilled. More

I recently purchased my vehicle from BMW of West Chester and had the pleasure of working with Scott Gately. This is the second time I had worked with Scott on purchasing a car and each time, he was friendl and had the pleasure of working with Scott Gately. This is the second time I had worked with Scott on purchasing a car and each time, he was friendly, professional, and incredibly knowledgeable. He took the time to understand what I was looking for, answered all my questions with patience, and never once made me feel pressured. What really stood out was his honesty and transparency throughout the entire process. He made everything simple and stress-free, and I truly felt like he had my best interest in mind. Thanks to him, I drove off in a car I absolutely love. If you're looking for someone who genuinely cares about helping you find the right vehicle, I highly recommend Scott. This was hands-down, the best car-buying experience I’ve ever had! More

Always happy with this service center. Honest and reliable. They did run over this time even tho I dropped my car in early but they did what was required and dropped the car back to mine w Honest and reliable. They did run over this time even tho I dropped my car in early but they did what was required and dropped the car back to mine without hassle. Well done More